All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - April 22, 2026, 3:00 AM ET Apr 22, 2026 03:00-06:00 EDT

Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, April 22, 2026, beginning at 3:00 AM ET. Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Apr 20, 2026 - 08:31 EDT

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - April 23, 2026, 1:00 AM ET Apr 23, 2026 01:00-09:00 EDT

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, April 23rd, beginning at 1:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Apr 20, 2026 - 08:28 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – April 23, 2026, 10:00 PM ET Apr 23, 2026 22:00-23:00 EDT

DrFirst is performing system maintenance in our production environment on Thursday, April 23, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Apr 16, 2026 - 15:38 EDT
Apr 22, 2026

No incidents reported today.

Apr 21, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – April 21, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 21, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, April 21, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Apr 16, 15:35 EDT
DrFirst Notification - Scheduled System Maintenance – Production - Electronic Prescribing for Controlled Substances (EPCS) – April 20, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 21, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:01 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, April 20, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Apr 20, 20:50 EDT
Apr 20, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – April 20, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 20, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, April 20, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Apr 16, 15:32 EDT
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - April 16th, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 17, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, April 16th, 2026, from 10:00 PM ET to 2:00 AM ET.

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

If you have questions or concerns, please visit http://help.drfirst.com or contact your DrFirst Channel Manager
Apr 13, 18:02 EDT
Apr 16, 2026
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 )
Resolved - This incident has been resolved.
Apr 16, 23:18 EDT
Update - We are continuing to investigate this issue.
Apr 16, 22:11 EDT
Update - We are continuing to investigate this issue.
Apr 16, 21:47 EDT
Investigating - Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Update) at this time. Our engineers are aware and working to resolve this as soon as possible.
Apr 16, 21:46 EDT
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – April 16, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Apr 16, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, April 16, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Apr 14, 10:00 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – April 15, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, April 15, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Apr 13, 14:13 EDT
Apr 15, 2026
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - April 14, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 21:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Tuesday, April 14th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Apr 9, 08:59 EDT
Apr 14, 2026
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – April 14, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Apr 14, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, April 14, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Apr 14, 09:58 EDT
Apr 13, 2026
Prescription Processing Delays — Third Party Vendor Performance Degradation
Resolved - This incident has been resolved.
Apr 13, 17:16 EDT
Update - We are continuing to investigate this issue.
Apr 13, 17:01 EDT
Investigating - We are currently investigating reports of prescription processing delays impacting some users. We are working with a third party pharmacy vendor to coordinate a resolution. We will provide an update as soon as more information is available.
Apr 13, 16:16 EDT
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
DrFirst Notification - Scheduled System Maintenance - Staging- April 9th, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, April 9th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

To view this notice at any time, go to: DrFirst Status
Apr 9, 12:30 EDT
Apr 9, 2026
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – April 9, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Apr 9, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, April 9, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Apr 8, 14:00 EDT
Apr 8, 2026
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – April 8, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Apr 8, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Wednesday, April 8, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Apr 8, 09:57 EDT
← Incident History Powered by Atlassian Statuspage