DrFirst Status

All Systems Operational

Backline Operational

Canada Operational

e-Prescribing (Canada) Operational

Medication History (MedHx) Canada Operational

SmartSig (Canada) Operational

SmartScan (Canada) Operational

3rd Party Service: Pharmacy Data Network (Ontario) Operational

3rd Party Service: Drug Information System (BC) Operational

3rd Party Service: Pharmacy Network - Medication History (Canada) Operational

Electronic Prescribing for Controlled Substances (EPCS) Operational

Huddle Operational

E-Prescribing Mobile (iPrescribe) Operational

Medication History (MedHx) Operational

Electronic Prior Authorization (Myndshft) Operational

Medical - Eligibility/Benefits Verification(BV) Operational

Medical - Batch Eligibility Operational

Medical - Patient Financial Responsibility(PFR) Operational

Medical - Prior Auth Requirements(PAR) Operational

Medical - Prior Auth Submission(PAS) Operational

Medical - PA Status Dashboard Operational

Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational

Pharmacy - Pharmacy Prior Authorization Operational

Pharmacy - Eligibility/Benefits Verification Operational

Population Risk Management (PRM) Operational

Total Benefits (Provider Solutions) Operational

Electronic Prior Authorization (ePA) Operational

Price Transparency (mBc) Operational

E-Prescribing Desktop (Rcopia) Operational

E-Prescribing Desktop Region 1 (Rcopia) Operational

E-Prescribing Desktop Region 2 (Rcopia) Operational

E-Prescribing Desktop Region 3 (Rcopia) Operational

E-Prescribing Desktop Region 4 (Rcopia) Operational

E-Prescribing Desktop Region 5 (Rcopia) Operational

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational

Patient Engagement (RxInform) Operational

Prescription Routing (Gadget) Operational

DrFirst Universal Login (IDaaS) Operational

SmartSuite Operational

SmartAllergy Operational

SmartDrug Operational

SmartPharmacy Operational

System Migrations (SmartProcessor) Operational

SmartScan Operational

SmartSig Operational

SmartSwitch Operational

Support Services Operational

Phone Support Operational

Help Center & Ticket Portal Operational

Help Center Messaging/Chat Operational

Third-Party Vendor Services Operational

EPCS IDP (Experian/ID.me) Operational

PDMP Operational

InfinID Operational

Pharmacy Network - Prescribing Operational

Pharmacy Network - Medication History (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 10th, 2025, 10:00 PM ET Dec `10`, `2025` `22:00`-`23:30` EST

Update - DrFirst is performing network maintenance in our production environment on Wednesday, December 10, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 03, 2025 - 13:41 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 03, 2025 - 13:39 EST

DrFirst Notification - Scheduled System Maintenance – Production – E-prescribing Desktop (Rcopia) - December 10, 2025, 10:00 PM ET Dec `10`, `2025` `22:00` - Dec `11`, `2025` `00:00` EST

DrFirst is performing system maintenance in our production environment on Wednesday, December 10, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Dec 03, 2025 - 08:25 EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - December 11, 2025, 5:00 AM ET Dec `11`, `2025` `05:00`-`08:00` EST

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, December 11th, beginning at 5:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io
Posted on Dec 04, 2025 - 08:46 EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - December 11, 2025, 9:00 PM ET Dec `11`, `2025` `21:00`-`23:00` EST

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, December 11th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io
Posted on Dec 01, 2025 - 09:02 EST

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 12th, 2025, 10:00 PM ET Dec `12`, `2025` `22:00`-`23:00` EST

DrFirst is performing firewall maintenance on Friday, December 12, 2025, beginning at 10:00 PM ET.

A brief 1-minute interruption to outbound traffic may occur during the maintenance window. Inbound traffic and services will not be affected.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Nov 20, 2025 - 17:06 EST

DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - December 22nd, 2025, 10:00 PM ET Dec `22`, `2025` `22:00` - Dec `23`, `2025` `02:00` EST

DrFirst is performing system maintenance in our production environment on Monday, December 22, 2025, from 10:00 PM ET to 2:00 AM ET.

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

If you have questions or concerns, please visit help.drfirst.com or contact your DrFirst Channel Manager
Posted on Dec 01, 2025 - 17:26 EST

Past Incidents

Dec 10, 2025

No incidents reported today.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

DrFirst Notification - Scheduled System Maintenance – Production – PDMP (Illinois) - December 8, 2025, 1:30 AM ET

Completed - The scheduled maintenance has been completed.
Dec 8, 02:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 01:30 EST

Scheduled - Scheduled maintenance will be performed on Illinois PDMP integration services on Monday, December 8, 2025, from 1:30 AM to 2:15 AM ET.

Impact: Illinois PDMP integration services will be unavailable during this maintenance window. For any emergency PDMP patient reports, please access them directly through the Illinois state-specific PDMP website.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Dec 5, 09:42 EST

Dec 7, 2025

No incidents reported.

Dec 6, 2025

DrFirst Notification - Scheduled System Maintenance – Production – E-prescribing Desktop (Rcopia) - December 5, 2025, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Dec 6, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 22:00 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Friday, December 5, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Dec 3, 08:23 EST

Dec 5, 2025

Dec 4, 2025

DrFirst Notification - Scheduled System Maintenance – Production – E-prescribing Desktop (Rcopia) - December 3rd, 2025, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Dec 4, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:01 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, December 3, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Dec 3, 08:12 EST

Dec 3, 2025

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 3rd, 2025, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Dec 3, 23:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 EST

Scheduled - DrFirst is performing network maintenance in our production environment on Wednesday, December 3, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 3, 14:02 EST

DrFirst Notification - Scheduled System Maintenance – Test – PDMP - December 3, 2025, 11:00 AM ET

Completed - The scheduled maintenance has been completed.
Dec 3, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 11:00 EST

Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their Test environment on Wednesday, December 3rd, beginning at 11:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io
Dec 1, 08:59 EST

Dec 2, 2025

DrFirst Notification - Scheduled System Maintenance – Staging – E-Prescribing Desktop (Rcopia) - December 2nd, 2025, 1:30 PM ET

Completed - The scheduled maintenance has been completed.
Dec 2, 16:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:30 EST

Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, December 2, 2025, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Dec 1, 13:15 EST

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

All Systems Operational

Scheduled Maintenance

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 10th, 2025, 10:00 PM ET Dec 10, 2025 22:00-23:30 EST

DrFirst Notification - Scheduled System Maintenance – Production – E-prescribing Desktop (Rcopia) - December 10, 2025, 10:00 PM ET Dec 10, 2025 22:00 - Dec 11, 2025 00:00 EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - December 11, 2025, 5:00 AM ET Dec 11, 2025 05:00-08:00 EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - December 11, 2025, 9:00 PM ET Dec 11, 2025 21:00-23:00 EST

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 12th, 2025, 10:00 PM ET Dec 12, 2025 22:00-23:00 EST

DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - December 22nd, 2025, 10:00 PM ET Dec 22, 2025 22:00 - Dec 23, 2025 02:00 EST

Past Incidents

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 10th, 2025, 10:00 PM ET Dec `10`, `2025` `22:00`-`23:30` EST

DrFirst Notification - Scheduled System Maintenance – Production – E-prescribing Desktop (Rcopia) - December 10, 2025, 10:00 PM ET Dec `10`, `2025` `22:00` - Dec `11`, `2025` `00:00` EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - December 11, 2025, 5:00 AM ET Dec `11`, `2025` `05:00`-`08:00` EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - December 11, 2025, 9:00 PM ET Dec `11`, `2025` `21:00`-`23:00` EST

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 12th, 2025, 10:00 PM ET Dec `12`, `2025` `22:00`-`23:00` EST

DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - December 22nd, 2025, 10:00 PM ET Dec `22`, `2025` `22:00` - Dec `23`, `2025` `02:00` EST