Intermittent Performance Issues - Third-Party Pharmacy Network - Prescribing
Update - We are continuing to investigate this issue.
May 26, 2026 - 12:34 EDT
Update - The intermittent performance issue affecting prescription routing for one pharmacy vendor has been resolved. A second pharmacy vendor is currently under investigation and our team remains engaged with the third-party routing vendor to reach resolution as quickly as possible.
May 21, 2026 - 18:32 EDT
Update - A second pharmacy vendor is also experiencing the same intermittent performance issue. The third-party routing vendor is aware and our team is engaged to help resolve it as soon as possible.
May 21, 2026 - 13:12 EDT
Update - We are continuing to investigate this issue.
May 21, 2026 - 08:28 EDT
Update - We are continuing to investigate this issue.
May 19, 2026 - 18:44 EDT
Update - We are continuing to investigate this issue.
May 19, 2026 - 13:31 EDT
Update - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
May 18, 2026 - 14:48 EDT
Investigating - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
May 18, 2026 - 13:37 EDT
Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
InfinID Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
Eligibility - Pharmacy Benefits Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Degraded Performance
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
Pharmacy Network - Prescribing Degraded Performance
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 2nd 2026, 10:00 PM ET Jun 2, 2026 22:00 - Jun 3, 2026 02:00 EDT

DrFirst is performing system maintenance in our production environment on Tuesday, June 2nd 2026, from 10:00 PM ET to 2:00 AM ET.

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on May 26, 2026 - 15:49 EDT
May 29, 2026

No incidents reported today.

May 28, 2026

No incidents reported.

May 27, 2026
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - May 27, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
May 27, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, May 27, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 26, 08:55 EDT
May 26, 2026
Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
Resolved - This incident has been resolved.
May 26, 22:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 22:25 EDT
Update - The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
May 26, 21:52 EDT
Identified - The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
May 26, 21:42 EDT
Update - We are continuing to investigate this issue.
May 26, 21:05 EDT
Update - We are continuing to investigate this issue.
May 26, 20:41 EDT
Update - We are continuing to investigate this issue.
May 26, 20:21 EDT
Update - We are continuing to investigate this issue.
May 26, 20:20 EDT
Update - We are continuing to investigate this issue.
May 26, 20:19 EDT
Investigating - Some customers may experience login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
May 26, 20:13 EDT
Prescription Processing & Medication History Delays
Resolved - This incident has been resolved.
May 26, 16:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 13:03 EDT
Update - We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.
May 26, 12:07 EDT
Update - We are continuing to work on a fix for this issue.
May 26, 11:40 EDT
Update - We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.
May 26, 11:37 EDT
Update - We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
May 26, 11:16 EDT
Identified - We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
May 26, 10:44 EDT
Investigating - We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
May 26, 10:39 EDT
PDMP Third-Party Incident
Resolved - This incident has been resolved.
May 26, 11:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 11:49 EDT
Identified - The issue has been identified and a fix is being implemented.
May 26, 11:48 EDT
Investigating - Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.
May 26, 11:44 EDT
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
iPrescribe Provider Login Issues Impacting a Subset of Android Users
Resolved - This incident has been resolved.
May 22, 07:35 EDT
Monitoring - We have identified the cause of the login failures affecting a subset of iPrescribe providers who are on Android devices. The issue is caused by a trailing space being appended to the username during username reset. This behavior appears to be isolated to Android devices and is suspected to be linked to a recent Android OS update that is auto-filling or appending a space to the username field. Backend services and recent platform deployments have been ruled out as contributing factors and iOS users are not broadly impacted.
As an immediate workaround, affected users can resolve the issue by ensuring there is no trailing space in the username field when resetting or logging in. Our team continues to investigate the root cause and is coordinating on a permanent fix. Further updates will be provided as progress is made.
May 21, 10:44 EDT
May 21, 2026
DrFirst Notification - Scheduled System Maintenance - Staging - May 21st, 1:00 PM ET
Completed - The scheduled maintenance has been completed.
May 21, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 13:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Wednesday, May
21st at 1:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance
window.

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel
Manager.

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 21, 07:40 EDT
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - May 20, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
May 21, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Wednesday, May 20, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
May 18, 08:25 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – May 20, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
May 21, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:01 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, May 20, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 20, 12:01 EDT
May 20, 2026
DrFirst Notification - Emergency Network Maintenance - On- Prem Staging - May 20, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
May 20, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 EDT
Scheduled - DrFirst is performing network maintenance in our staging on-prem environment on Wednesday, May 20, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
May 19, 12:36 EDT
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - May 20, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
May 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, May 20, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 18, 08:27 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – May 19, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
May 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, May 19, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 19, 13:28 EDT
May 19, 2026
PDMP Third-Party Incident for Washington
Resolved - This incident has been resolved.
May 19, 13:52 EDT
Investigating - Customers may experience issues accessing Patient Searches via PDMP reports for the state Washington. We are working with our partner and will keep this page updated.
May 19, 13:34 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – May 18, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
May 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, May 18, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 18, 12:49 EDT
May 18, 2026
May 17, 2026
DrFirst Notification - Scheduled System Maintenance – Production – May 17, 2026, 10:30 PM ET
Completed - The scheduled maintenance has been completed.
May 17, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:30 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Sunday, May 17, 2026, beginning at 10:30 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
May 17, 22:19 EDT
May 16, 2026

No incidents reported.

May 15, 2026
DrFirst Notification - Phone & Chat Support Unavailable – May 15, 2:00–2:30 PM ET
Completed - The scheduled maintenance has been completed.
May 15, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:00 EDT
Scheduled - Our Customer Support team will be holding an internal all-hands meeting on Friday, May 15, 2025, from 2:00 PM to 2:30 PM ET. During this window, phone and chat support will be temporarily unavailable.
The Help Center and ticket submission will remain fully available throughout this period.

During this time, please submit a request at:

DrFirst US Support Services - https://help.drfirst.com/hc/en-us/requests/new
iPrescribe Support Services - https://help.iprescribe.com/hc/en-us/requests/new

We appreciate your patience and understanding.
May 14, 13:53 EDT
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