DrFirst Status

All Systems Operational

Backline Operational

Canada Operational

e-Prescribing (Canada) Operational

Medication History (MedHx) Canada Operational

SmartSig (Canada) Operational

SmartScan (Canada) Operational

3rd Party Service: Pharmacy Data Network (Ontario) Operational

3rd Party Service: Drug Information System (BC) Operational

3rd Party Service: Pharmacy Network - Medication History (Canada) Operational

Electronic Prescribing for Controlled Substances (EPCS) Operational

Huddle Operational

E-Prescribing Mobile (iPrescribe) Operational

Medication History (MedHx) Operational

Electronic Prior Authorization (Myndshft) Operational

Medical - Eligibility/Benefits Verification(BV) Operational

Medical - Batch Eligibility Operational

Medical - Patient Financial Responsibility(PFR) Operational

Medical - Prior Auth Requirements(PAR) Operational

Medical - Prior Auth Submission(PAS) Operational

Medical - PA Status Dashboard Operational

Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational

Pharmacy - Pharmacy Prior Authorization Operational

Pharmacy - Eligibility/Benefits Verification Operational

Population Risk Management (PRM) Operational

Total Benefits (Provider Solutions) Operational

Electronic Prior Authorization (ePA) Operational

Price Transparency (mBc) Operational

E-Prescribing Desktop (Rcopia) Operational

E-Prescribing Desktop Region 1 (Rcopia) Operational

E-Prescribing Desktop Region 2 (Rcopia) Operational

E-Prescribing Desktop Region 3 (Rcopia) Operational

E-Prescribing Desktop Region 4 (Rcopia) Operational

E-Prescribing Desktop Region 5 (Rcopia) Operational

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational

Prescription Engagement (RxInform) Operational

Prescription Routing (Gadget) Operational

DrFirst Universal Login (IDaaS) Operational

SmartSuite Operational

SmartAllergy Operational

SmartDrug Operational

SmartPharmacy Operational

System Migrations (SmartProcessor) Operational

SmartScan Operational

SmartSig Operational

SmartSwitch Operational

Support Services Operational

Phone Support Operational

Help Center & Ticket Portal Operational

Help Center Messaging/Chat Operational

Third-Party Vendor Services Operational

EPCS IDP (Experian/ID.me) Operational

PDMP Operational

InfinID Operational

Pharmacy Network - Prescribing Operational

Pharmacy Network - Medication History (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – E-Prescribing Desktop Staging Environment (Rcopia) - February 18, 2026, 1:00 PM ET Feb `18`, `2026` `13:00`-`15:00` EST

DrFirst is performing system maintenance in our production environment on Wednesday, February 18, 2026, beginning at 1:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Feb 06, 2026 - 16:58 EST

DrFirst Notification - Scheduled System Failover - Production - Prescription Management (RxInform) - Thursday, March 5, 2026 7:00 PM ET - Thursday March 12, 2026 7:00 PM ET Mar `5`, `2026` `19:00`-`20:00` EST

Upcoming Production System Failover

Failover: Mar 5, 2026

Failback: Mar 12, 2026

Purpose.

The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.

Background.

RxInform will perform a scheduled system failover in our Production environment on March 5, 2026 at 7:00 PM ET. Failback on March 12, 2026 at 7:00 PM ET

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222

East US Region : 3.132.12.212 and 3.142.160.182

Impact.

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

Next steps.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Posted on Feb 15, 2026 - 10:22 EST

DrFirst Notification - Scheduled System Failover - Production - Prescription Management (RxInform) - Thursday, March 5, 2026 7:00 PM ET - Thursday March 12, 2026 7:00 PM ET Mar `12`, `2026` `19:00`-`20:00` EDT

Past Incidents

Feb 15, 2026

No incidents reported today.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

DrFirst Notification - Scheduled Network Maintenance - Production Environment - February 12, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Feb 13, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 22:00 EST

Scheduled - DrFirst's Data Center provider will be performing scheduled maintenance Thursday, February 12, 2026, beginning at 10:00 PM ET through Friday, February 13, 2026, 6:00 AM ET.

No service interruption is expected during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 20, 16:41 EST

Feb 12, 2026

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - February 12, 2026, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Feb 12, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 21:00 EST

Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, February 12th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Feb 5, 07:42 EST

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) - February 11, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Feb 12, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, February 11, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 28, 14:55 EST

Feb 11, 2026

DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) - February 11, 2026, 9:30 PM ET

Completed - The scheduled maintenance has been completed.
Feb 11, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 21:30 EST

Scheduled - DrFirst is performing system maintenance in our staging environment on Wednesday, February 11, 2026, beginning at 9:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 11, 18:32 EST

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - February 11, 2026, 3:00 AM ET

Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 03:00 EST

Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, February 11, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 9, 15:38 EST

DrFirst Notification - Scheduled System Maintenance – Production - Medication History (MedHx) - February 10, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Feb 11, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 22:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Feb 2, 15:12 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, February 10, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 28, 14:52 EST

Feb 10, 2026

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Resolved - This incident has been resolved.
Feb 10, 18:11 EST

Update - We are continuing to monitor for any further issues.
Feb 10, 17:50 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 17:02 EST

Identified - The issue has been identified and a fix is being implemented.
Feb 10, 16:41 EST

Update - We are continuing to investigate this issue.
Feb 10, 16:07 EST

Investigating - We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
Feb 10, 15:57 EST

DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) - February 10, 2026, 1:30 PM ET

Completed - The scheduled maintenance has been completed.
Feb 10, 15:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 13:30 EST

Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, February 10, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 9, 13:07 EST

DrFirst Notification - Scheduled System Maintenance – Production – Electronic Prescribing for Controlled Substances (EPCS/PDMP/InfinID/ID.me)- February 9, 2026, 11:00 PM ET

Completed - The scheduled maintenance has been completed.
Feb 10, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 23:00 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Monday, February 9, 2026, beginning at 11:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 28, 14:48 EST

Feb 9, 2026

Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) & E-Prescribing Mobile (iPrescribe)

Resolved - This incident has been resolved.
Feb 9, 12:42 EST

Investigating - We are currently experiencing an issue with the E-Prescription Desktop Staging Environment (Rcopia Staging Environment). Users are unable to launch the application at this time. Our engineers are aware and working to resolve this as soon as possible.
Feb 9, 12:38 EST

Feb 8, 2026

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - February 8, 2026, 9:00 AM ET

Completed - The scheduled maintenance has been completed.
Feb 8, 21:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 09:00 EST

Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Sunday, February 8th, beginning at 9:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Feb 5, 07:40 EST

Feb 7, 2026

No incidents reported.

Feb 6, 2026

DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop & Mobile (Rcopia & iPrescribe) - February 5, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Feb 6, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:00 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, February 5, 2026, beginning at 10:00 PM ET. This maintenance is related to the processing delays experienced earlier today.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 5, 20:38 EST

DrFirst Notification - Scheduled System Maintenance – Production - Electronic Prescribing for Controlled Substances (EPCS) - February 5, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Feb 6, 00:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:01 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, February 5, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 5, 17:33 EST

Feb 5, 2026

CVS Prescription Processing Delays

Resolved - Scheduled E-Prescribing Desktop and Mobile maintenance completed.
Feb 5, 23:06 EST

Identified - The issue has been identified and a fix is being implemented.
Feb 5, 16:51 EST

Update - We are continuing to investigate this issue.
Feb 5, 16:08 EST

Update - We are continuing to investigate this issue.
Feb 5, 15:16 EST

Update - We are continuing to investigate this issue.
Feb 5, 14:39 EST

Update - We are continuing to investigate this issue.
Feb 5, 14:00 EST

Update - We are continuing to investigate this issue.
Feb 5, 13:22 EST

Investigating - We are aware of delays affecting prescription delivery to CVS pharmacies. Our engineering team is actively working to identify and resolve the underlying cause. Prescriptions are still being processed; customers may experience longer than normal delivery times. We will continue to provide updates as the situation progresses.
Feb 5, 12:25 EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - February 5, 2026, 7:00 PM ET

Completed - The scheduled maintenance has been completed.
Feb 5, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:00 EST

Scheduled - DrFirst has been notified by KASPER, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in Kentucky, that they will be performing scheduled maintenance in their production environment on Thursday, February 5th, beginning at 7:00 pm ET.

During the scheduled maintenance window, users will be unable to access PDMP (Prescription Drug Monitoring Program) data due to a full-service outage. This includes both the integrated PDMP access within your EHR and the KASPER PDMP web portal.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 5, 09:07 EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - February 5, 2026, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Feb 5, 23:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 21:00 EST

Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, February 5th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Feb 5, 07:38 EST

DrFirst Notification - Scheduled System Maintenance - E-Prescribing Desktop (Rcopia Staging Environment) - February 5, 2026, 2:30 PM ET

Completed - The scheduled maintenance has been completed.
Feb 5, 16:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 14:30 EST

Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, February 5, 2026, beginning at 2:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 4, 15:24 EST

DrFirst Notification - Scheduled System Maintenance – Production – DrFirst Universal Login (IDaaS) - February 4, 2026, 11:00 PM ET

Completed - The scheduled maintenance has been completed.
Feb 5, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 23:00 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, February 4, 2026, beginning at 11:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 28, 14:43 EST

Feb 4, 2026

DrFirst Notification - Scheduled System Maintenance – Production – SmartSuite - February 3, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Feb 4, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 22:00 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, February 3, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 28, 14:40 EST

Feb 3, 2026

DrFirst Notification - Scheduled System Maintenance - E-Prescribing Desktop (Rcopia Staging Environment) - February 3, 2026, 1:30 PM ET

Completed - The scheduled maintenance has been completed.
Feb 3, 15:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 13:30 EST

Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, February 3rd at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Feb 3, 08:56 EST

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

All Systems Operational

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – E-Prescribing Desktop Staging Environment (Rcopia) - February 18, 2026, 1:00 PM ET Feb 18, 2026 13:00-15:00 EST

DrFirst Notification - Scheduled System Failover - Production - Prescription Management (RxInform) - Thursday, March 5, 2026 7:00 PM ET - Thursday March 12, 2026 7:00 PM ET Mar 5, 2026 19:00-20:00 EST

DrFirst Notification - Scheduled System Failover - Production - Prescription Management (RxInform) - Thursday, March 5, 2026 7:00 PM ET - Thursday March 12, 2026 7:00 PM ET Mar 12, 2026 19:00-20:00 EDT

Past Incidents

DrFirst Notification - Scheduled System Maintenance – E-Prescribing Desktop Staging Environment (Rcopia) - February 18, 2026, 1:00 PM ET Feb `18`, `2026` `13:00`-`15:00` EST

DrFirst Notification - Scheduled System Failover - Production - Prescription Management (RxInform) - Thursday, March 5, 2026 7:00 PM ET - Thursday March 12, 2026 7:00 PM ET Mar `5`, `2026` `19:00`-`20:00` EST

DrFirst Notification - Scheduled System Failover - Production - Prescription Management (RxInform) - Thursday, March 5, 2026 7:00 PM ET - Thursday March 12, 2026 7:00 PM ET Mar `12`, `2026` `19:00`-`20:00` EDT