All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
MedHx (Canada) Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - MedHx (Canada) Operational
EPCS ? Operational
Huddle Operational
iPrescribe Operational
MedHx Operational
Myndshft Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Provider Solutions Operational
ePA Operational
mBC Operational
Rcopia Operational
Rcopia Region 1 Operational
Rcopia Region 2 Operational
Rcopia Region 3 Operational
Rcopia Region 4 Operational
Rcopia Region 5 Operational
Rcopia Staging Environment Operational
RxInform Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
SmartProcessor Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - MedHx (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance - Production – MedHx - April 7, 2025 10:00 PM ET Apr 7, 2025 22:00-23:00 EDT

DrFirst is performing system maintenance in our production environment on Monday, April 7, 2025 beginning at 10:00 PM EST.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Mar 19, 2025 - 12:29 EDT
Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
DrFirst Notification - Scheduled System Maintenance - Production - PDMP (California Only) - March 30, 2025, 06:00 AM ET
Completed - The scheduled maintenance has been completed.
Mar 30, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 15:05 EDT
Scheduled - DrFirst’s Third-Party vendor is performing system maintenance in their production environment on Sunday, March 30, 2025 beginning at 06:00 AM EST.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 28, 15:04 EDT
Mar 29, 2025
DrFirst Notification - Scheduled System Maintenance - Production – Rcopia - March 28, 2025 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 29, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Friday, March 28, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 28, 16:40 EDT
Mar 28, 2025
Mar 27, 2025
DrFirst Notification - Scheduled System Maintenance - Production – Canada ePrescribing - March 27, 2025 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 27, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our Production environment on Thursday, March 27, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 24, 14:47 EDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025
DrFirst Notification - Scheduled System Maintenance - Staging – PDMP - March 25, 2025 1:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 25, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:01 EDT
Scheduled - DrFirst is performing system maintenance in our Staging environment on Tuesday, March 25, 2025 beginning at 1:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 25, 11:51 EDT
DrFirst Notification - Scheduled System Maintenance - Staging – Canada ePrescribing - March 25, 2025 1:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 25, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:00 EDT
Scheduled - DrFirst is performing system maintenance in our Staging environment on Tuesday, March 25, 2025 beginning at 1:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 24, 14:43 EDT
Mar 24, 2025
Intermittent Performance Issues with MedHx email delivery
Resolved - This incident has been resolved.
Mar 24, 15:43 EDT
Update - We are continuing to investigate this issue.
Mar 24, 15:17 EDT
Update - We are continuing to investigate this issue.
Mar 24, 15:12 EDT
Update - We are continuing to investigate this issue.
Mar 24, 14:49 EDT
Investigating - We are currently experiencing email delivery delays that may impact users attempting to access the MedHx Companion application—particularly those waiting for login or verification emails.

Our team is actively investigating the issue and working with the email services to restore normal delivery times as quickly as possible
Mar 24, 14:29 EDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025
DrFirst Notification - Scheduled System Maintenance - Production – Rcopia - March 21, 2025 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 22, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Friday, March 21, 2025 beginning at 11:00 PM EST.

During the maintenance window, transmission of prescriptions and related status updates may be temporarily delayed for approximately 2 to 5 minutes, but all other application functionality will be unaffected.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 21, 12:20 EDT
DrFirst Notification - Scheduled System Maintenance - Help Center - March 21, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 EDT
Scheduled - DrFirst is performing scheduled system maintenance to help.drfirst.ca on March 21, 2025 at 10:00 PM ET.

There is an anticipated interruption in ticket services during this maintenance window.

Thank you for your patience as our support centers undergo maintenance to improve our ability to address your Support needs.
Mar 13, 14:16 EDT
Mar 21, 2025
Performance Issues with Help Center & Ticket Portal (Support Services)
Resolved - This incident has been resolved.
Mar 21, 17:27 EDT
Investigating - Our third party support vendor is currently experiencing issues with Messaging/Chat at this time. We are working to resolve the issue with them directly and will keep this page updated. In the meantime, we suggest opening a support ticket if you need assistance.
Mar 21, 15:56 EDT
Mar 20, 2025
Emergency System Maintenance - Production - Canada e-Prescribing - March 20, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 20, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 EDT
Scheduled - DrFirst is performing emergency system maintenance in our production environment on Thursday, March 20, 2025 beginning at 10:00 PM EST.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Mar 20, 15:52 EDT
DrFirst Notification - Scheduled System Maintenance - Production – Rcopia - March 20, 2025 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 20, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, March 20, 2025 beginning at 10:00 PM EST.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 14, 17:39 EDT
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