DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – September 26, 2026, 9:00 PM ET
Subscribe
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 2026 - 21:00 EDT
Sep 26, 2026 - 21:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Saturday, September 26, 2026 beginning at 9:00 PM EDT.
During this scheduled maintenance window, customers should not experience any disruption in service.
For any questions, please go to http://help.drfirst.com or contact your DrFirst Customer Success Manager.
Sep 26, 2026 21:00 - Sep 27, 2026 00:30 EDT
During this scheduled maintenance window, customers should not experience any disruption in service.
For any questions, please go to http://help.drfirst.com or contact your DrFirst Customer Success Manager.
Sep 26, 2026 21:00 - Sep 27, 2026 00:30 EDT
Backline
Operational
Canada
Operational
Medication History (MedHx) Canada
Operational
SmartSig (Canada)
Operational
SmartScan (Canada)
Operational
3rd Party Service: Drug Information System (BC)
Operational
3rd Party Service: Pharmacy Network - Medication History (Canada)
Operational
Electronic Prescribing for Controlled Substances (EPCS)
Operational
Huddle
Operational
E-Prescribing Mobile (iPrescribe)
Operational
InfinID
Operational
Medication History (MedHx)
Operational
Electronic Prior Authorization (Myndshft)
Operational
Medical - Eligibility/Benefits Verification(BV)
Operational
Medical - Batch Eligibility
Operational
Medical - Patient Financial Responsibility(PFR)
Operational
Medical - Prior Auth Requirements(PAR)
Operational
Medical - Prior Auth Submission(PAS)
Operational
Medical - PA Status Dashboard
Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Operational
Pharmacy - Pharmacy Prior Authorization
Operational
Pharmacy - Eligibility/Benefits Verification
Operational
Population Risk Management (PRM)
Operational
Total Benefits (Provider Solutions)
Operational
Electronic Prior Authorization (ePA)
Operational
Price Transparency (mBC)
Operational
Eligibility - Pharmacy Benefits
Operational
E-Prescribing Desktop (Rcopia)
Under Maintenance
E-Prescribing Desktop Region 1 (Rcopia)
Under Maintenance
E-Prescribing Desktop Region 2 (Rcopia)
Under Maintenance
E-Prescribing Desktop Region 3 (Rcopia)
Under Maintenance
E-Prescribing Desktop Region 4 (Rcopia)
Under Maintenance
E-Prescribing Desktop Region 5 (Rcopia)
Under Maintenance
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Operational
Prescription Engagement (RxInform)
Operational
Prescription Routing (Gadget)
Operational
DrFirst Universal Login (IDaaS)
Operational
SmartSuite
Operational
SmartAllergy
Operational
SmartDrug
Operational
SmartPharmacy
Operational
System Migrations (SmartProcessor)
Operational
SmartScan
Operational
SmartSig
Operational
SmartSwitch
Operational
Prescription Renewals (SmartRenewal)
Operational
DrFirst US Support Services
Operational
DrFirst US Help Center
Operational
DrFirst US Strategic & Premier Phone Support
Operational
DrFirst US Live Messaging/Chat
Operational
iPrescribe Support Services
Operational
iPrescribe Help Center
Operational
iPrescribe Callback Support
Operational
iPrescribe Live Messaging/Chat
Operational
Third-Party Vendor Services
Operational
EPCS IDP (Experian/ID.me)
Operational
PDMP
Operational
Pharmacy Network - Prescribing
Operational
Pharmacy Network - Medication History (US)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst Notification - Scheduled System Maintenance - Staging - September 28th, 1:00 PM ET Sep 28, 2026 13:00-15:00 EDT
DrFirst is performing system maintenance in our staging environment on Monday, September 28th at 1:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: DrFirst Status
Posted on Sep 25, 2026 - 16:44 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: DrFirst Status
Posted on Sep 25, 2026 - 16:44 EDT
DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – September 28, 2026, 10:00 PM ET Sep 28, 2026 22:00-23:00 EDT
Scheduled maintenance is planned for Prescription Routing (Gadget) on Monday, September 28, 2026 from 10:00 PM - 11:00 PM ET.
During this window, users may experience intermittent interruptions to prescription routing services. We will restore service as quickly as possible and provide updates as needed.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 11:38 EDT
During this window, users may experience intermittent interruptions to prescription routing services. We will restore service as quickly as possible and provide updates as needed.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 11:38 EDT
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - September 29, 2026, 2:00 AM ET Sep 29, 2026 02:00-03:00 EDT
DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Tuesday, September 29, beginning at 2:00 am ET.
During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on Sep 21, 2026 - 10:03 EDT
During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on Sep 21, 2026 - 10:03 EDT
DrFirst Notification – Scheduled System Maintenance – Production – Total Benefits – October 01, 2026, 10:00 PM ET Oct 1, 2026 22:00 - Oct 2, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 01, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 11:41 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 11:41 EDT
DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop (Rcopia) October 1st, 10:00 PM ET Oct 1, 2026 22:00 - Oct 2, 2026 00:00 EDT
DrFirst is performing system maintenance in our production environment on Thursday, October 1st at 10:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: DrFirst Status
Posted on Sep 25, 2026 - 16:46 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: DrFirst Status
Posted on Sep 25, 2026 - 16:46 EDT
DrFirst Notification – Scheduled System Maintenance – Production – Huddle – October 02, 2026, 3:00 PM ET Oct 2, 2026 15:00-18:00 EDT
DrFirst is performing system maintenance in our production environment on October 02, 2026, beginning at 3:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:05 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:05 EDT
DrFirst Notification – Scheduled System Maintenance – Production – Canada Smart – October 05, 2026, 10:00 PM ET Oct 5, 2026 22:00 - Oct 6, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 05, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:13 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:13 EDT
DrFirst Notification – Scheduled System Maintenance – Production – Smart – October 06, 2026, 10:00 PM ET Oct 6, 2026 22:00 - Oct 7, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 06, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:15 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:15 EDT
DrFirst Notification – Scheduled System Maintenance – Production – October 07, 2026, 8:00 PM ET Oct 7, 2026 20:00-23:00 EDT
DrFirst is performing system maintenance in our production environment on October 07, 2026, beginning at 8:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:29 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:29 EDT
DrFirst Notification – Scheduled System Maintenance – Production – Canada MedHx – October 07, 2026, 10:00 PM ET Oct 7, 2026 22:00 - Oct 8, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 07, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:49 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:49 EDT
DrFirst Notification – Scheduled System Maintenance – Production – Medication History (MedHx) – October 08, 2026, 10:00 PM ET Oct 8, 2026 22:00 - Oct 9, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 08, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:52 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:52 EDT
DrFirst Notification – Scheduled System Maintenance – Production – E-Prescribing Mobile (iPrescribe) – October 12, 2026, 10:00 PM ET Oct 12, 2026 22:00 - Oct 13, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 12, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:54 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:54 EDT
DrFirst Notification – Scheduled System Maintenance – Production – October 13, 2026, 10:00 PM ET Oct 13, 2026 22:00 - Oct 14, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 13, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:26 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:26 EDT
DrFirst Notification – Scheduled System Maintenance – Production – EIP – October 14, 2026, 10:00 PM ET Oct 14, 2026 22:00 - Oct 15, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 14, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:57 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:57 EDT
DrFirst Notification – Scheduled System Maintenance – Production – E-Prescribing Mobile (iPrescribe/Peerson) – October 19, 2026, 10:00 PM ET Oct 19, 2026 22:00 - Oct 20, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 19, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:31 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:31 EDT
DrFirst Notification – Scheduled System Maintenance – Production – Prescription Routing (Gadget) – October 20, 2026, 10:00 PM ET Oct 20, 2026 22:00 - Oct 21, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:23 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:23 EDT
DrFirst Notification – Scheduled System Maintenance – Production – Prescription Routing (Gadget) – October 20, 2026, 10:00 PM ET Oct 20, 2026 22:00 - Oct 21, 2026 01:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Sep 24, 2026 - 13:03 EDT
Sep 24, 2026 - 13:03 EDT
Scheduled -
DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 24, 2026 - 13:02 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 24, 2026 - 13:02 EDT