DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 10, 2025, 10:00 PM ET
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2025 - 22:01 EDT
Jun 10, 2025 - 22:01 EDT
Scheduled - DrFirst will be performing scheduled system maintenance to our pharmacy network in our production environment n Tuesday, June 10th, 2025 at 10:00 PM ET. During the maintenance window, transmission of prescriptions and related status updates may be temporarily delayed, all other application functionality will be unaffected.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 10, 2025 22:00 - Jun 11, 2025 03:00 EDT
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 10, 2025 22:00 - Jun 11, 2025 03:00 EDT
DrFirst Notification - Scheduled System Maintenance – Production – InfinID – June 10, 2025, 10:00 PM ET
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2025 - 22:00 EDT
Jun 10, 2025 - 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 10, 2025, beginning at 10:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 10, 2025 22:00 - Jun 11, 2025 01:00 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 10, 2025 22:00 - Jun 11, 2025 01:00 EDT
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 10, 2025, 9:00 PM ET
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2025 - 21:00 EDT
Jun 10, 2025 - 21:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 10, 2025, beginning at 9:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 10, 2025 21:00 - Jun 11, 2025 00:30 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 10, 2025 21:00 - Jun 11, 2025 00:30 EDT
Backline
Operational
Canada
Operational
e-Prescribing (Canada)
Operational
Medication History (MedHx) Canada
Operational
SmartSig (Canada)
Operational
SmartScan (Canada)
Operational
3rd Party Service: Pharmacy Data Network (Ontario)
Operational
3rd Party Service: Drug Information System (BC)
Operational
3rd Party Service: Pharmacy Network - Medication History (Canada)
Operational
Electronic Prescribing for Controlled Substances (EPCS)
?
Operational
Huddle
Operational
E-Prescribing Mobile (iPrescribe)
Operational
Medication History (MedHx)
Operational
Electronic Prior Authorization (Myndshft)
Operational
Medical - Eligibility/Benefits Verification(BV)
Operational
Medical - Batch Eligibility
Operational
Medical - Patient Financial Responsibility(PFR)
Operational
Medical - Prior Auth Requirements(PAR)
Operational
Medical - Prior Auth Submission(PAS)
Operational
Medical - PA Status Dashboard
Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Operational
Pharmacy - Pharmacy Prior Authorization
Operational
Pharmacy - Eligibility/Benefits Verification
Operational
Population Risk Management (PRM)
Operational
Total Benefits (Provider Solutions)
Operational
Electronic Prior Authorization (ePA)
Operational
Price Transparency (mBc)
Operational
E-Prescribing Desktop (Rcopia)
Under Maintenance
E-Prescribing Desktop Region 1 (Rcopia)
Under Maintenance
E-Prescribing Desktop Region 2 (Rcopia)
Under Maintenance
E-Prescribing Desktop Region 3 (Rcopia)
Under Maintenance
E-Prescribing Desktop Region 4 (Rcopia)
Under Maintenance
E-Prescribing Desktop Region 5 (Rcopia)
Under Maintenance
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Operational
Patient Engagement (RxInform)
Operational
SmartSuite
Operational
SmartAllergy
Operational
SmartDrug
Operational
SmartPharmacy
Operational
System Migrations (SmartProcessor)
Operational
SmartScan
Operational
SmartSig
Operational
SmartSwitch
Operational
Support Services
Operational
Phone Support
Operational
Help Center & Ticket Portal
Operational
Help Center Messaging/Chat
Operational
Third-Party Vendor Services
Under Maintenance
EPCS IDP (Experian/ID.me)
Operational
PDMP
Operational
InfinID
Under Maintenance
Pharmacy Network - Prescribing
Operational
Pharmacy Network - Medication History (US)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 10, 2025, 11:00 PM ET Jun 10, 2025 23:00 - Jun 11, 2025 00:00 EDT
Scheduled -
DrFirst is performing system maintenance in our production environment on Tuesday, June 10, 2025, beginning at 11:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 09, 2025 - 12:59 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 09, 2025 - 12:59 EDT
DrFirst Notification - Scheduled System Maintenance – Staging – E-Prescribing Mobile (iPrescribe) – June 10, 2025, 11:00 PM ET Jun 10, 2025 23:00 - Jun 11, 2025 00:00 EDT
Scheduled -
DrFirst is performing system maintenance in our staging environment on Tuesday, June 10, 2025, beginning at 11:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 06, 2025 - 14:56 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 06, 2025 - 14:56 EDT
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - June 11, 2025, 7:00 PM ET Jun 11, 2025 19:00-21:00 EDT
DrFirst has been notified by KASPER, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in Kentucky, that they will be performing scheduled maintenance in their production environment on Wednesday, June 11th, beginning at 7:00 pm ET.
During the scheduled maintenance window, users will be unable to access PDMP (Prescription Drug Monitoring Program) data due to a full-service outage. This includes both the integrated PDMP access within your EHR and the KASPER PDMP web portal.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 06, 2025 - 18:27 EDT
During the scheduled maintenance window, users will be unable to access PDMP (Prescription Drug Monitoring Program) data due to a full-service outage. This includes both the integrated PDMP access within your EHR and the KASPER PDMP web portal.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 06, 2025 - 18:27 EDT
DrFirst Notification - Scheduled System Maintenance – Production – Electronic Prescribing for Controlled Substances (EPCS) - June 12, 2025, 10:00 PM ET Jun 12, 2025 22:00 - Jun 13, 2025 01:00 EDT
DrFirst is performing system maintenance in our production environment on Thursday, June 12, 2025, beginning at 10:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 02, 2025 - 15:39 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 02, 2025 - 15:39 EDT
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Mobile (iPrescribe) – June 12, 2025, 11:00 PM ET Jun 12, 2025 23:00 - Jun 13, 2025 00:00 EDT
DrFirst is performing system maintenance in our production environment on Thursday, June 12, 2025, beginning at 11:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 06, 2025 - 14:52 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 06, 2025 - 14:52 EDT
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 12, 2025, 11:00 PM ET Jun 12, 2025 23:00 - Jun 13, 2025 00:00 EDT
DrFirst is performing system maintenance in our production environment on Thursday, June 12, 2025, beginning at 11:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 09, 2025 - 12:58 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 09, 2025 - 12:58 EDT
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 17, 2025, 11:00 PM ET Jun 17, 2025 23:00 - Jun 18, 2025 00:00 EDT
DrFirst is performing system maintenance in our production environment on Tuesday, June 17, 2025, beginning at 11:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 09, 2025 - 12:55 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 09, 2025 - 12:55 EDT
DrFirst Notification - Scheduled System Failover - Production - Patient Engagement (RxInform) - Thursday, June 19, 2025, 7:00 PM ET Jun 19, 2025 19:00-20:00 EDT
Patient Engagement (RxInform) will perform a scheduled system failover in our production environment on June 19, 2025, at 7:00 PM ET. Failback on June 26th, 2025.
There will be up to 1 hour of disruption in service expected during the scheduled system failover.
RxInform NAT Gateway IP's (to be whitelisted by partners):
West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182
Please ensure you are using the above IP addresses in the future.
Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on May 29, 2025 - 09:31 EDT
There will be up to 1 hour of disruption in service expected during the scheduled system failover.
RxInform NAT Gateway IP's (to be whitelisted by partners):
West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182
Please ensure you are using the above IP addresses in the future.
Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on May 29, 2025 - 09:31 EDT
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 19, 2025, 11:00 PM ET Jun 19, 2025 23:00 - Jun 20, 2025 00:00 EDT
DrFirst is performing system maintenance in our production environment on Thursday, June 19, 2025, beginning at 11:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 09, 2025 - 12:57 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 09, 2025 - 12:57 EDT
DrFirst Notification - Scheduled System Maintenance – Production – Electronic Prescribing for Controlled Substances (EPCS) – June 26, 2025, 10:00 PM ET Jun 26, 2025 22:00-22:30 EDT
DrFirst is performing system maintenance in our production environment on Thursday, June 26, 2025, beginning at 10:00 PM ET.
As part of this maintenance, traffic for both ui.epcsdrfirst.com and ws.epcsdrfirst.com will be migrated from Imperva to our on-premises data center. There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, visit: https://drfirst.statuspage.io/
Posted on Jun 06, 2025 - 13:28 EDT
As part of this maintenance, traffic for both ui.epcsdrfirst.com and ws.epcsdrfirst.com will be migrated from Imperva to our on-premises data center. There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, visit: https://drfirst.statuspage.io/
Posted on Jun 06, 2025 - 13:28 EDT
Scheduled Maintenance Notification – Canada Medication History (June 30, 2025) - Staging/UAT Environment 10:00 PM ET Jun 30, 2025 22:00-23:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
May 30, 2025 - 11:05 EDT
May 30, 2025 - 11:05 EDT
Update -
We will be undergoing scheduled maintenance during this time.
May 30, 2025 - 11:00 EDT
May 30, 2025 - 11:00 EDT
Scheduled -
We are reaching out to inform you of a scheduled system maintenance affecting the Canada Medication History service.
Maintenance Details:
Date: Monday, June 30, 2025
Time: 10:00 PM to 11:00 PM ET
Impact:
During this maintenance window, the Canada Medication History service may be intermittently unavailable. Access and retrieval of patient medication history data may be affected.
Purpose:
This maintenance is part of our ongoing efforts to enhance system performance, ensure compliance, and support future feature upgrades. We are committed to maintaining the highest standards of reliability and security across our platform.
What You Need to Do:
No action is required on your part. We recommend planning around this window if you anticipate needing uninterrupted access to medication history data.
We apologize for any inconvenience this may cause and appreciate your understanding and partnership.
For any questions, please go to help.drfirst.com or contact your DrFirst Customer Success Manager.
May 21, 2025 - 15:02 EDT
Maintenance Details:
Date: Monday, June 30, 2025
Time: 10:00 PM to 11:00 PM ET
Impact:
During this maintenance window, the Canada Medication History service may be intermittently unavailable. Access and retrieval of patient medication history data may be affected.
Purpose:
This maintenance is part of our ongoing efforts to enhance system performance, ensure compliance, and support future feature upgrades. We are committed to maintaining the highest standards of reliability and security across our platform.
What You Need to Do:
No action is required on your part. We recommend planning around this window if you anticipate needing uninterrupted access to medication history data.
We apologize for any inconvenience this may cause and appreciate your understanding and partnership.
For any questions, please go to help.drfirst.com or contact your DrFirst Customer Success Manager.
May 21, 2025 - 15:02 EDT