3rd Party Pharmacy Network - Prescribing Issue
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 2026 - 15:54 EDT
Update - We are continuing to investigate this issue.
Mar 20, 2026 - 10:08 EDT
Investigating - We are currently investigating an issue in which a small percentage of electronic prescriptions are not receiving verification responses from a third-party vendor. Prescriptions are continuing to be sent successfully, and our fallback protocol is active - ensuring pharmacies receive prescriptions within our standard fax window. We are working with the vendor to identify the root cause. We will provide updates as more information becomes available.
Mar 19, 2026 - 17:20 EDT
Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Degraded Performance
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Degraded Performance
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – March 24, 2026, 1:30 PM ET Mar 24, 2026 13:30-15:30 EDT

DrFirst is performing system maintenance in our staging environment on Thursday, March 24, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Mar 17, 2026 - 15:29 EDT
Mar 21, 2026

No incidents reported today.

Mar 20, 2026

Unresolved incident: 3rd Party Pharmacy Network - Prescribing Issue.

Mar 19, 2026
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – March 19, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Mar 19, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, March 19, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 17, 15:27 EDT
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - March 18, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Wednesday, March 18th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 9, 09:06 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – March 18, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, March 18, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 16, 17:20 EDT
Mar 18, 2026
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - March 18, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, March 18, 2026, beginning at 3:00 AM ET. Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 16, 08:41 EDT
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - March 15, 2026, 8:00 AM ET
Completed - The scheduled maintenance has been completed.
Mar 15, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Sunday, March 15th, beginning at 8:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
Mar 12, 09:56 EDT
Mar 14, 2026

No incidents reported.

Mar 13, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – March 12, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, March 12, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 10, 18:15 EDT
Mar 12, 2026
DrFirst Notification - Scheduled System Failover - Production - Prescription Management (RxInform) - Thursday, March 5, 2026 7:00 PM ET - Thursday March 12, 2026 7:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 12, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 19:00 EDT
Scheduled - Upcoming Production System Failover

Failover: Mar 5, 2026

Failback: Mar 12, 2026

Purpose.

The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.

Background.

RxInform will perform a scheduled system failover in our Production environment on March 5, 2026 at 7:00 PM ET. Failback on March 12, 2026 at 7:00 PM ET

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222

East US Region : 3.132.12.212 and 3.142.160.182

Impact.

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

Next steps.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Feb 15, 10:23 EST
Mar 11, 2026
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - March 11, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Mar 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, March 11, 2026, beginning at 3:00 AM ET. Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 9, 09:08 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – March 10, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 11, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, March 10, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 10, 18:12 EDT
Mar 10, 2026
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – March 6, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 7, 00:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Friday, March 6, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 4, 09:50 EST
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