All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) ? Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Patient Engagement (RxInform) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - September 18, 2025, 9:00 PM ET Sep 18, 2025 21:00-23:00 EDT

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, September 18th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Third-Party Vendor Services - PDMP
Posted on Sep 15, 2025 - 08:37 EDT
Sep 18, 2025
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - September 18, 2025, 2:00 AM ET
Completed - The scheduled maintenance has been completed.
Sep 18, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, September 18th, beginning at 2:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 10, 17:34 EDT
Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
RxInform Staging Environment Update
Completed - The scheduled maintenance has been completed.
Sep 12, 13:49 EDT
Scheduled - Dear Valued Customer,

We're writing to inform you of an important update to our RxInform staging environment that will affect SMS testing functionality.

What's Changing: Effective immediately, we've updated our staging system to enhance SMS testing capabilities. To receive SMS messages in the staging environment, you'll now need to text START to 1-202-967-1791 before testing.

Who This Affects: This change impacts all users who utilize our staging environment for testing purposes.

Next Steps: Before your next testing session, simply send "START" to 1-202-967-1791 to ensure you receive SMS notifications during testing.

If you have any questions about this update or need assistance with testing, please don't hesitate to reach out to our support team.

Thank you for your continued partnership.

Best regards, The RxInform Team
Sep 12, 13:48 EDT
Investigating Email Verification Code Delays
Resolved - This incident has been resolved.
Sep 12, 10:52 EDT
Investigating - We are currently investigating delays with email verification codes (OTP) needed for login and authentication. Some users may experience delays receiving these codes due to a service disruption with our email delivery provider. We are actively monitoring the situation and working with our provider to restore normal service. We will provide updates as more information becomes available.
Sep 12, 09:44 EDT
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - September 11, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 12, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 EDT
Scheduled - On Thursday, September 11th, 2025 at 10:00 PM ET, DrFirst will be performing scheduled system maintenance to our pharmacy network in our production environment. During the maintenance window, transmission of prescriptions and related status updates may be temporarily delayed, all other application functionality will be unaffected.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 11, 17:35 EDT
Sep 11, 2025
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - September 10, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 11, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, September 10, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 5, 08:46 EDT
Sep 10, 2025
Sep 9, 2025
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - September 9, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 EDT
Scheduled - On Tuesday, September 9th, 2025 at 10:00 PM ET, DrFirst will be performing system maintenance to our pharmacy network in our production environment.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 8, 10:01 EDT
Sep 8, 2025
DrFirst Notification - Scheduled System Maintenance – Production – SmartSuite - September 8, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 8, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, September 8, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 5, 21:08 EDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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