Intermittent issues for the PDMP 3rd party vendor
Update - We are continuing to investigate this issue.
Jul 27, 2026 - 11:25 EDT
Investigating - We are currently investigating this issue.
Jul 24, 2026 - 14:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 2026 - 09:50 EDT
Update - We are continuing to investigate this issue.
Jul 23, 2026 - 10:00 EDT
Update - We are continuing to investigate this issue.
Jul 21, 2026 - 17:20 EDT
Update - We are continuing to investigate this issue.
Jul 17, 2026 - 14:57 EDT
Investigating - Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated
Jul 17, 2026 - 13:55 EDT
Backline Operational
Canada Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
InfinID Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBC) Operational
Eligibility - Pharmacy Benefits Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Degraded Performance
EPCS IDP (Experian/ID.me) Operational
PDMP Degraded Performance
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Emergency Network Maintenance - eRx Retail (iPrescribe) - Jul 28, 2026, 10:00 PM ET Jul 28, 2026 22:00 - Jul 29, 2026 00:00 EDT

DrFirst is performing emergency network maintenance in our production environment supporting eRx Retail (iPrescribe) on Tuesday, Jul 28, 2026, 10:00 PM to 12:00 AM ET

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jul 27, 2026 - 16:55 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – July 28, 2026, 10:00 PM ET Jul 28, 2026 22:00 - Jul 29, 2026 00:00 EDT

DrFirst is performing system maintenance in our production environment on Tuesday, July 28th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jul 28, 2026 - 12:37 EDT

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - July 29, 2026, 3:00 AM ET Jul 29, 2026 03:00-06:00 EDT

Our vendor is performing system maintenance in their production environment on Wednesday, July 29, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jul 27, 2026 - 08:43 EDT
Jul 28, 2026

No incidents reported today.

Jul 27, 2026
Delays in Prescription Routing - Third Party Service Related
Resolved - This incident has been resolved.
Jul 27, 13:49 EDT
Identified - 3rd Party has identified the issue. Scripts are isolated to Ohio and New York
Jul 27, 12:30 EDT
Update - We are currently investigating reports of delays in prescription routing for a subset of pharmacies in New York and Ohio, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party to identify the scope and cause. We will provide an update as soon as additional information is available.
Jul 27, 12:21 EDT
Investigating - We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.
Jul 27, 11:47 EDT
Jul 26, 2026

No incidents reported.

Jul 25, 2026
Rcopia Staging Environment Login Issue
Resolved - This incident has been resolved.
Jul 25, 15:15 EDT
Investigating - We are currently investigating reports of login issues affecting the Rcopia staging environment. Users may be unable to access web login or single sign on during this time. Our team is actively working to identify the cause and restore full functionality. We will provide updates as more information becomes available.
Jul 25, 14:06 EDT
Jul 24, 2026
Myndshft Pharmacy Realtime Pharmacy Benefits Eligibility Issue
Resolved - This incident has been resolved.
Jul 24, 09:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 17:48 EDT
Investigating - We are currently investigating an issue affecting real time pharmacy benefits eligibility checks within Myndshft Pharmacy. Some users may experience errors or delays when submitting eligibility requests. We will provide updates as more information becomes available.
Jul 23, 14:11 EDT
Jul 23, 2026
DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop (Rcopia) - July 22nd, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 23, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:01 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, July 22nd at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 22, 11:44 EDT
DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - July 22nd 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 23, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, July 22nd 2026, 10:00 PM ET to July 23rd 2026, 12:00 AM ET. During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 17, 16:06 EDT
Jul 22, 2026
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - July 22, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Jul 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, July 22, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 20, 08:46 EDT
DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop (Rcopia) - July 21, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, July 21st at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 15, 13:47 EDT
Jul 21, 2026
Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026
DrFirst Notification - Scheduled System Maintenance - Help Centers - July 17, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:00 EDT
Scheduled - The US, iPrescribe, Canada, Jazz, and Myndshft Help Centers will be offline for scheduled maintenance from 10:00 PM ET on 7/17 to 12:00 AM ET on 7/18. Ticket submission and messaging will be unavailable during this window.

Thank you for your patience during this maintenance window.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 15, 08:50 EDT
Jul 17, 2026
DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop (Rcopia) - July 16th, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 17, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, July 16th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 15, 13:45 EDT
Jul 16, 2026
Jul 15, 2026
DrFirst Notification - Scheduled System Maintenance – Staging – July 15, 2026, 12:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 15, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 12:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Wednesday, July 15, 2026 beginning at 12:00 PM ET.

During this scheduled maintenance window, customers may experience up to 5 minutes of disruption in service.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 14, 22:05 EDT
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - July 15, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, July 15, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 13, 08:35 EDT
DrFirst Notification - Scheduled System Maintenance - Production - PI Platform (AWS Migration Cutover) - July 14 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 15, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, July 14, 2026, beginning at 10:00 PM ET.

A brief interruption in services is anticipated during this scheduled maintenance window as part of the PI Platform AWS infrastructure cutover. We will provide updates as the migration progresses.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 9, 15:46 EDT
Jul 14, 2026
DrFirst Notification - Scheduled System Maintenance - Help Centers - July 14, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 14, 22:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 22:01 EDT
Scheduled - The US, iPrescribe, Canada, Jazz, and Myndshft Help Centers will be offline for scheduled maintenance from 10:00 PM ET on 7/14 to 12:00 AM ET on 7/15. Ticket submission and messaging will be unavailable during this window.

Thank you for your patience during this maintenance window.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 13, 16:24 EDT
DrFirst Notification - Scheduled System Maintenance - Staging - July 14th, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Jul 14, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, July 14th at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 13, 17:25 EDT
DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – July 13, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 14, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 EDT
Scheduled - DrFirst is performing system maintenance on Prescription Routing (Gadget) in our production environment on Monday, July 13th 2026, 10:00 PM ET to 11:59 PM ET.

During this time, there is no anticipated impact to prescription transmissions.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 13, 10:59 EDT
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