DrFirst Status

All Systems Operational

Backline Operational

Canada Operational

e-Prescribing (Canada) Operational

MedHx (Canada) Operational

SmartSig (Canada) Operational

SmartScan (Canada) Operational

3rd Party Service: Pharmacy Data Network (Ontario) Operational

3rd Party Service: Drug Information System (BC) Operational

3rd Party Service: Pharmacy Network - MedHx (Canada) Operational

EPCS Operational

Huddle Operational

iPrescribe Operational

MedHx Operational

Myndshft Operational

Medical - Eligibility/Benefits Verification(BV) Operational

Medical - Batch Eligibility Operational

Medical - Patient Financial Responsibility(PFR) Operational

Medical - Prior Auth Requirements(PAR) Operational

Medical - Prior Auth Submission(PAS) Operational

Medical - PA Status Dashboard Operational

Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational

Pharmacy - Pharmacy Prior Authorization Operational

Pharmacy - Eligibility/Benefits Verification Operational

Population Risk Management (PRM) Operational

Provider Solutions Operational

ePA Operational

mBC Operational

Rcopia Operational

Rcopia Region 1 Operational

Rcopia Region 2 Operational

Rcopia Region 3 Operational

Rcopia Region 4 Operational

Rcopia Region 5 Operational

Rcopia Staging Environment Operational

RxInform Operational

SmartSuite Operational

SmartAllergy Operational

SmartDrug Operational

SmartPharmacy Operational

SmartProcessor Operational

SmartScan Operational

SmartSig Operational

SmartSwitch Operational

Support Services Operational

Phone Support Operational

Help Center & Ticket Portal Operational

Help Center Messaging/Chat Operational

Third-Party Vendor Services Operational

EPCS IDP (Experian/ID.me) Operational

PDMP Operational

InfinID Operational

Pharmacy Network - Prescribing Operational

Pharmacy Network - MedHx (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance - Staging - November 20, 2024, 10:00 PM ET Nov 20, 2024 22:00-23:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 2024 - 17:33 EDT

Scheduled - DrFirst is performing scheduled system maintenance in our staging environment on November 20, 2024 at 10:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Oct 29, 2024 - 17:32 EDT

DrFirst Notification - Scheduled System Maintenance - Production - December 4, 2024, 10:00 PM ET Dec 4, 2024 22:00-23:00 EST

DrFirst is performing scheduled system maintenance in our production environment on December 4, 2024 at 10:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Posted on Nov 05, 2024 - 09:45 EST

Past Incidents

Nov 20, 2024

Intermittent Performance Issues/slowness with Rcopia Region 3

Resolved - This incident has been resolved.
Nov 20, 12:08 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 20, 11:46 EST

Investigating - Some customers may experience intermittent performance issues/slowness with Rcopia Region 3 at this time.
Our engineers are aware and working to resolve this as soon as possible.
Nov 20, 11:19 EST

Nov 19, 2024

DrFirst Notification - Emergency System Maintenance - Production - November 19, 2024, 1:15 AM ET

Completed - The scheduled maintenance has been completed.
Nov 19, 02:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:15 EST

Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 01:08 EST

Scheduled - DrFirst is performing emergency system maintenance in our production environment on November 19, 2024, 1:15 AM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://status.drfirst.com/
Nov 19, 01:07 EST

Nov 18, 2024

DrFirst Notification - Scheduled System Maintenance - Rcopia - Staging - November 18, 2024, 5:00 PM ET

Completed - The scheduled maintenance has been completed.
Nov 18, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:00 EST

Scheduled - DrFirst is performing scheduled system maintenance in our staging environment on November 18, 2024 at 5:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to http://help.drfirst.com/ or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/
Nov 18, 16:19 EST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

DrFirst Notification - Scheduled System Maintenance - Staging - Rcopia - November 15, 2024, 9:00 AM ET

Completed - The scheduled maintenance has been completed.
Nov 15, 22:08 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:08 EST

Scheduled - On Friday, November 15, 2024 at 9:00 AM ET, DrFirst will be performing scheduled system maintenance to our pharmacy network in our staging environment.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Nov 14, 18:10 EST

Nov 14, 2024

DrFirst Canada Notification - Network Load Balancer Maintenance – Staging and Production - Nov 14, 2024, 8:00 AM ET

Completed - The scheduled maintenance has been completed.
Nov 14, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 08:00 EST

Scheduled - On Thursday, November 14, 2024, at 8:00 AM ET, DrFirst will perform scheduled system maintenance on the network load balancer in our staging and production environments.

A brief interruption in services is anticipated during this scheduled maintenance window.

For any questions, please visit http://help.drfirst.ca/ or contact your DrFirst Channel Manager.

The DrFirst Team
Oct 29, 16:47 EDT

Nov 13, 2024

No incidents reported.

Nov 12, 2024

DrFirst Notification - Scheduled System Maintenance - Staging - November 12, 2024, 1:00 PM ET

Completed - The scheduled maintenance has been completed.
Nov 12, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 13:00 EST

Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, November 12, 2024 beginning at 1:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Nov 12, 09:58 EST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Intermittent Performance Issues - Pharmacy Network - Prescribing

Resolved - This incident has been resolved.
Nov 8, 10:37 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 10:18 EST

Update - We are continuing to investigate this issue.
Nov 8, 10:04 EST

Investigating - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working to resolve this as soon as possible.
Nov 8, 09:47 EST

DrFirst Notification - Scheduled System Maintenance - Production - Rcopia - November 7, 2024, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Nov 8, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 EST

Scheduled - On Thursday, November 7, 2024 at 9:00 PM ET, DrFirst will be performing scheduled system maintenance to our pharmacy network in our production environment.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Nov 7, 16:33 EST

DrFirst Notification - Scheduled System Maintenance - EPCS - Production -November 7, 2024, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Nov 8, 01:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, November 7, 2024 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
Nov 7, 10:50 EST

DrFirst Notification - Scheduled System Maintenance - PDMP - Production - November 7, 2024, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Nov 8, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:01 EST

Nov 7, 2024

DrFirst Notification - Scheduled System Failover - Production - RxInform - November 7, 2024, 7:00 PM ET

Completed - The scheduled maintenance has been completed.
Nov 7, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 19:00 EST

Scheduled - RxInform will perform a scheduled system failover in our production environment on November 7, 2024, at 7:00 PM ET.

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region: 52.89.91.236 and 100.20.118.222
East US Region: 3.132.12.212 and 3.142.160.182

There will be up to 1 hour of disruption in service expected during the maintenance period.

Please ensure you are using the above IP addresses in the future.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed. If needed, please restart your RxInform interface to process the messages again.
Oct 29, 16:44 EDT

Nov 6, 2024

PDMP Third-Party Incident for Tennessee

Resolved - This incident has been resolved.
Nov 6, 10:15 EST

Update - We are continuing to work on a fix for this issue.
Nov 6, 09:52 EST

Update - We are continuing to work on a fix for this issue.
Nov 4, 09:02 EST

Update - We are continuing to work on a fix for this issue.
Nov 1, 14:11 EDT

Update - We are continuing to work on a fix for this issue.
Oct 31, 11:34 EDT

Update - We are continuing to work on a fix for this issue.
Oct 29, 14:18 EDT

Update - We are continuing to work on a fix for this issue.
Oct 28, 09:21 EDT

Update - We are continuing to work on a fix for this issue.
Oct 25, 09:53 EDT

Update - We are continuing to work on a fix for this issue.
Oct 24, 09:38 EDT

Update - We are continuing to work on a fix for this issue.
Oct 23, 09:11 EDT

Update - We are continuing to work on a fix for this issue.
Oct 21, 10:11 EDT

Identified - The issue has been identified and a fix is being implemented.
Oct 18, 09:39 EDT

Update - We are continuing to investigate this issue.
Oct 16, 12:59 EDT

Update - We are continuing to investigate this issue.
Oct 15, 11:02 EDT

Update - We are continuing to investigate this issue.
Oct 14, 10:58 EDT

Investigating - Customers using Rcopia may experience issues accessing PDMP Patient Reports for the state Tennessee. We are working with our partner and will keep this page updated with the current status.
Oct 11, 17:32 EDT