Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 2025 - 18:20 EDT
Oct 29, 2025 - 18:20 EDT
Investigating - IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.
Oct 29, 2025 - 16:54 EDT
Oct 29, 2025 - 16:54 EDT
Backline
Operational
Canada
Operational
e-Prescribing (Canada)
Operational
Medication History (MedHx) Canada
Operational
SmartSig (Canada)
Operational
SmartScan (Canada)
Operational
3rd Party Service: Pharmacy Data Network (Ontario)
Operational
3rd Party Service: Drug Information System (BC)
Operational
3rd Party Service: Pharmacy Network - Medication History (Canada)
Operational
Electronic Prescribing for Controlled Substances (EPCS)
?
Operational
Huddle
Operational
E-Prescribing Mobile (iPrescribe)
Operational
Medication History (MedHx)
Operational
Electronic Prior Authorization (Myndshft)
Operational
Medical - Eligibility/Benefits Verification(BV)
Operational
Medical - Batch Eligibility
Operational
Medical - Patient Financial Responsibility(PFR)
Operational
Medical - Prior Auth Requirements(PAR)
Operational
Medical - Prior Auth Submission(PAS)
Operational
Medical - PA Status Dashboard
Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Operational
Pharmacy - Pharmacy Prior Authorization
Operational
Pharmacy - Eligibility/Benefits Verification
Operational
Population Risk Management (PRM)
Operational
Total Benefits (Provider Solutions)
Operational
Electronic Prior Authorization (ePA)
Operational
Price Transparency (mBc)
Operational
E-Prescribing Desktop (Rcopia)
Operational
E-Prescribing Desktop Region 1 (Rcopia)
Operational
E-Prescribing Desktop Region 2 (Rcopia)
Operational
E-Prescribing Desktop Region 3 (Rcopia)
Operational
E-Prescribing Desktop Region 4 (Rcopia)
Operational
E-Prescribing Desktop Region 5 (Rcopia)
Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Operational
Patient Engagement (RxInform)
Operational
SmartSuite
Operational
SmartAllergy
Operational
SmartDrug
Operational
SmartPharmacy
Operational
System Migrations (SmartProcessor)
Operational
SmartScan
Operational
SmartSig
Operational
SmartSwitch
Operational
Support Services
Operational
Phone Support
Operational
Help Center & Ticket Portal
Operational
Help Center Messaging/Chat
Operational
Third-Party Vendor Services
Degraded Performance
EPCS IDP (Experian/ID.me)
Degraded Performance
PDMP
Operational
InfinID
Operational
Pharmacy Network - Prescribing
Operational
Pharmacy Network - Medication History (US)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst Notification - Scheduled System Maintenance - Daylight Savings Time (DST) - Staging & Production - November 1, 2025 - 11:59 PM Nov 1, 2025 23:45 - Nov 2, 2025 04:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Oct 28, 2025 - 16:46 EDT
Oct 28, 2025 - 16:46 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Oct 16, 2025 - 13:31 EDT
Oct 16, 2025 - 13:31 EDT
Scheduled -
DrFirst is performing scheduled system maintenance for Daylight Savings Time (DST) in our staging and production environments from November 1, 2025 at 11:59 PM ET to November 2, 2025 at 4:00 AM ET.
There is anticipated interruption in services during this maintenance window.
For any questions, please go to DrFirst or contact your DrFirst Channel Manager.
Oct 08, 2025 - 11:10 EDT
There is anticipated interruption in services during this maintenance window.
For any questions, please go to DrFirst or contact your DrFirst Channel Manager.
Oct 08, 2025 - 11:10 EDT
DrFirst Notification - Scheduled System Failover - Production - RxInform - November 6, 2025, 7:00 PM ET Nov 6, 2025 19:00-20:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Oct 17, 2025 - 11:45 EDT
Oct 17, 2025 - 11:45 EDT
Scheduled -
RxInform will perform a scheduled system failover in our Production environment on November 6th, 2025, at 7:00 PM ET. Failback on November 13th, 2025 at 7:00 PM ET.
RxInform NAT Gateway IP's (to be whitelisted by partners):
West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182
There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.
For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new
Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Oct 15, 2025 - 14:58 EDT
RxInform NAT Gateway IP's (to be whitelisted by partners):
West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182
There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.
For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new
Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Oct 15, 2025 - 14:58 EDT
Important: Network Infrastructure Update - Canada MedHx Environments - Action Required - Staging Nov 6, 2025 22:00-23:00 EST
Dear Customer:
We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th
What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.
Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements
Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:
New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135
Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180
No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.
Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)
Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 02, 2025 - 09:16 EDT
We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th
What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.
Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements
Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:
New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135
Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180
No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.
Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)
Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 02, 2025 - 09:16 EDT
Important: Network Infrastructure Update - Canada MedHx Environments - Action Required - Production Nov 13, 2025 22:00-23:00 EST
Dear Customer:
We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th
What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.
Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements
Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:
New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135
Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180
No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.
Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)
Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 02, 2025 - 09:18 EDT
We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th
What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.
Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements
Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:
New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135
Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180
No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.
Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)
Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 02, 2025 - 09:18 EDT