All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
MedHx (Canada) Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - MedHx (Canada) Operational
EPCS ? Operational
Huddle Operational
iPrescribe Operational
MedHx Operational
Myndshft Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Provider Solutions Operational
ePA Operational
mBC Operational
Rcopia Operational
Rcopia Region 1 Operational
Rcopia Region 2 Operational
Rcopia Region 3 Operational
Rcopia Region 4 Operational
Rcopia Region 5 Operational
Rcopia Staging Environment Operational
RxInform Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
SmartProcessor Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - MedHx (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production & Staging – Canada - May 8, 2025, 8:00 AM ET May 8, 2025 08:00-10:00 EDT

DrFirst is performing system maintenance in our production & staging environment on Thursday, May 8, 2025, beginning at 8:00 AM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Apr 15, 2025 - 12:24 EDT

DrFirst Notification - Scheduled System Maintenance – Staging – Rcopia - May 14, 2025, 10:00 PM ET May 14, 2025 22:00-23:30 EDT

DrFirst is performing system maintenance in our staging environment on Wednesday, May 14, 2025 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Apr 15, 2025 - 12:19 EDT

DrFirst Notification - Scheduled System Maintenance – Production – Rcopia, EPCS & iPrescribe - May 21, 2025, 10:00 PM ET May 21, 2025 22:00-23:30 EDT

DrFirst is performing system maintenance in our production environment on Wednesday, May 21, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Apr 15, 2025 - 12:29 EDT
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
DrFirst Notification - Emergency System Maintenance - Production - Canada Medication History w/ SmartSig - April 24, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 25, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:00 EDT
Scheduled - DrFirst is performing emergency system maintenance in our production environment on Thursday, April 24th, 2025 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this emergency maintenance window and no change to system functionality.

For any questions, please go to help.drfirst.ca or contact your DrFirst Customer Support Manager.

The DrFirst Team
Apr 17, 14:08 EDT
Apr 24, 2025
Apr 23, 2025
DrFirst Notification - Scheduled System Maintenance – Staging – EPCS - April 23, 2025, 6:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 23, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 18:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Wednesday, April 23, 2025, beginning at 6:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Apr 23, 13:21 EDT
Apr 22, 2025
DrFirst Notification - Scheduled System Maintenance – Staging – Canada Admin Portal - April 22, 2025, 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 22, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, April 22, 2025, beginning at 11:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Apr 22, 12:14 EDT
DrFirst Notification - Scheduled System Maintenance – Production – iPrescribe - April 22, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 22, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, April 22, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Apr 18, 14:42 EDT
DrFirst Notification - Emergency System Maintenance - Staging - Rcopia - April 22, 2025, 5:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 22, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 17:00 EDT
Scheduled - DrFirst is performing emergency system maintenance in our staging environment on Tuesday, April 22, 2025 beginning at 5:00 PM ET.
There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Apr 22, 15:13 EDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
DrFirst Notification - Scheduled System Maintenance - Production – California CURES PDMP - April 17, 2025 1:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 17, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, April 17th, beginning at 1:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Apr 14, 17:39 EDT
Intermittent Performance Issues with 3rd Party Service: Pharmacy Data Network (Ontario)
Resolved - This incident has been resolved.
Apr 17, 10:04 EDT
Investigating - Customers may currently experience intermittent performance issues, including delays in message responses from pharmacies. Our engineers are actively working with the third-party vendor to resolve the issue as quickly as possible.
Apr 17, 09:34 EDT
Apr 16, 2025
DrFirst Notification - Scheduled System Maintenance - Production – California CURES PDMP - April 16, 2025 1:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 16, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 13:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Wednesday, April 16th, beginning at 1:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Apr 14, 17:36 EDT
DrFirst Notification - Scheduled System Maintenance - Production – iPrescribe - April 15, 2025 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 16, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, April 15, 2025 beginning at 11:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Apr 15, 10:52 EDT
Apr 15, 2025
Apr 14, 2025
DrFirst Notification - Scheduled System Maintenance - Production – Rcopia - April 14, 2025 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Apr 14, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 11:41 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, April 14, 2025 beginning at 10:00 PM EST.

Service interruptions are expected during this scheduled maintenance window. If you experience any issues, please close and relaunch your session.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
Apr 9, 18:03 EDT
Apr 13, 2025
Intermittent Performance Issues - Pharmacy Network - Prescribing
Resolved - We are currently awaiting additional details from the vendor regarding the timeline. They have confirmed that the issue has been resolved. We’ve requested a postmortem to gain a better understanding of the root cause and will share any relevant updates as they become available.
Apr 13, 13:38 EDT
Investigating - Customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Apr 13, 13:03 EDT
Apr 12, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage