All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) ? Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Patient Engagement (RxInform) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Important: Network Infrastructure Update - Canada MedHx Environments - Action Required - Production Nov 13, 2025 22:00-23:00 EST

Dear Customer:

We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th

What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.

Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements

Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:

New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135

Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180

No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.

Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)

Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 02, 2025 - 09:18 EDT

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - November 19, 2025, 1:00 AM ET Nov 19, 2025 01:00-08:00 EST

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Wednesday, November 19th, beginning at 1:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io
Posted on Nov 12, 2025 - 17:24 EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - November 20, 2025, 2:00 AM ET Nov 20, 2025 02:00-05:00 EST

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, November 20th, beginning at 2:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 30, 2025 - 07:41 EDT

DrFirst Notification - Scheduled Network Maintenance – Staging Environment - November 24th, 2025, 10:00 PM ET Nov 24, 2025 22:00-23:30 EST

DrFirst is performing network maintenance in our staging environment on Monday, November 24, 2025, beginning at 10:00 PM ET. As part of our ongoing commitment to security and system integrity, this maintenance window will include critical security patching on staging network devices.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Nov 03, 2025 - 13:54 EST

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 3rd, 2025, 10:00 PM ET Dec 3, 2025 22:00-23:30 EST

DrFirst is performing network maintenance in our production environment on Wednesday, December 3, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Nov 03, 2025 - 14:02 EST

DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 10th, 2025, 10:00 PM ET Dec 10, 2025 22:00-23:30 EST

Update - DrFirst is performing network maintenance in our production environment on Wednesday, December 10, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 03, 2025 - 13:41 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 03, 2025 - 13:39 EST
Nov 12, 2025

No incidents reported today.

Nov 11, 2025
Intermittent Performance Issues - Pharmacy Network - Prescribing
Resolved - This incident has been resolved.
Nov 11, 14:16 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 14:54 EST
Update - We are continuing to investigate this issue.
Nov 10, 12:05 EST
Investigating - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Nov 10, 11:35 EST
DrFirst Notification - Scheduled System Maintenance – Production- Electronic Prescribing for Controlled Substances (EPCS) - November 10th, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Nov 11, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 22:01 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, November 10, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 7, 13:33 EST
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) - November 10th, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Nov 11, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 22:00 EST
Scheduled - On Monday, November 10th, 2025 at 10:00 PM ET, DrFirst will be performing system maintenance to our pharmacy network in our production environment. During the maintenance window, there is no anticipated interruption of services.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 6, 09:24 EST
Nov 10, 2025
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
DrFirst Notification - Scheduled System Maintenance – Staging- Electronic Prescribing for Controlled Substances (EPCS) - November 7th, 2025, 2:00 PM ET
Completed - The scheduled maintenance has been completed.
Nov 7, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 14:00 EST
Scheduled - DrFirst is performing system maintenance in our staging environment on Friday, November 7, 2025, beginning at 2:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 7, 13:31 EST
Nov 6, 2025
Important: Network Infrastructure Update - Canada MedHx Environments - Action Required - Staging
Completed - The scheduled maintenance has been completed.
Nov 6, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 EST
Scheduled - Dear Customer:

We have scheduled an upcoming network infrastructure improvement for our Canada MedHx environments (QA, Staging, and Production) that requires your attention and action. Changes will be applied on QA on October 27th, Staging on November 6th and Production on November 13th

What's Changing:
- We are migrating our outbound network traffic from local routing to a centralized firewall and egress gateway architecture.
- This enhancement is part of our ongoing commitment to strengthen security and improve service reliability.

Benefits of This Change:
- Enhanced security controls for all outbound traffic
- Improved traffic management and monitoring capabilities
- Simplified IP allow-list management for all integrations
- Reduced operational costs that support continued service improvements

Action Required - IP Allowlist Updates:
If your systems maintain IP allowlists (whitelists) for MedHx connections, you must add the following new NAT IPs to your allowlists:

New NAT IPs to Add:
-Non-Production Environments: (QA/Staging): 3.98.5.106, 3.97.116.88
-Production Environments: 15.156.142.114, 52.60.117.135

Migration Timeline:
-Migration execution
Pre-migration: Please add the new IPs to your allow-lists before the migration date
Post-migration + 2 weeks: Old IPs can be safely removed after confirming stable operations
Current IPs (Will be deprecated):
The existing IPs shown in your current configurations will continue to function during the transition period but will be decommissioned two weeks post-migration.
Current IP for QA are 35.183.149.114, 52.60.144.166
Current IP for staging are 15.156.30.182, 15.156.190.81
Current IP for production are 15.223.97.152, 15.223.109.180

No Service Interruption Expected:
-This migration has been designed to ensure zero downtime. By adding the new IPs before the migration date, you will experience seamless service continuity.

Next Steps:
-Add the new NAT IPs to your allowlists as soon as possible
-Confirm completion of this action by replying to this email
-Monitor your connections post-migration
-Remove old IPs two weeks after migration (we will send a reminder)

Technical Support:
-Our team is available to assist with any questions or concerns.
-We appreciate your prompt attention to this matter and your continued partnership.

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 2, 09:16 EDT
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - November 6, 2025, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Nov 6, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, November 6th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 30, 07:38 EDT
DrFirst Notification - Scheduled System Failover - Production - RxInform - November 6, 2025, 7:00 PM ET
Completed - The scheduled maintenance has been completed.
Nov 6, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 11:45 EDT
Scheduled - RxInform will perform a scheduled system failover in our Production environment on November 6th, 2025, at 7:00 PM ET. Failback on November 13th, 2025 at 7:00 PM ET.

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Oct 15, 14:58 EDT
Nov 5, 2025
DrFirst Notification - Scheduled System Maintenance – Test – PDMP - November 5, 2025, 8:00 AM ET
Completed - The scheduled maintenance has been completed.
Nov 5, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their test environment on Wednesday, November 5th, beginning at 8:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Nov 1, 22:59 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) - November 4th, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Nov 5, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, November 4, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 3, 15:37 EST
Nov 4, 2025
Nov 3, 2025
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Resolved - This incident has been resolved.
Nov 3, 14:22 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 13:03 EST
Update - We are continuing to investigate this issue.
Nov 3, 12:28 EST
Investigating - IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.
Nov 3, 11:27 EST
Nov 2, 2025
DrFirst Notification - Scheduled System Maintenance - Daylight Savings Time (DST) - Staging & Production - November 1, 2025 - 11:59 PM
Completed - The scheduled maintenance has been completed.
Nov 2, 03:38 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 23:45 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 28, 16:46 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 13:31 EDT
Scheduled - DrFirst is performing scheduled system maintenance for Daylight Savings Time (DST) in our staging and production environments from November 1, 2025 at 11:59 PM ET to November 2, 2025 at 4:00 AM ET.

There is anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.
Oct 8, 11:10 EDT
Nov 1, 2025
Oct 31, 2025

No incidents reported.

Oct 30, 2025
Issues with Electronic Prescribing for Controlled Substances (EPCS)
Resolved - This incident has been resolved.
Oct 30, 23:09 EDT
Identified - Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Specifically Symantec tokens. This is not affecting other token vendors such as OneSpan. Our engineers are aware and working to resolve this as soon as possible.
To send a prescription immediately, please check your state EPCS mandate regarding alternate prescribing methods due to an electronic failure.
Oct 30, 22:01 EDT
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Resolved - This incident has been resolved.
Oct 30, 06:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 18:20 EDT
Investigating - IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.
Oct 29, 16:54 EDT
Oct 29, 2025
Total Benefits (Price Transparency) service performance degradation due to third party PBM outage
Resolved - This incident has been resolved.
Oct 29, 14:27 EDT
Monitoring - We have completed the internal changes to disable PBM connections. We are now actively monitoring system stability and will re-enable the connections once PBM services have been confirmed as stable.
Oct 29, 14:18 EDT
Identified - We are making internal changes to disable the PBM connections until their services are stabilized.
Oct 29, 14:06 EDT
Investigating - Some customers may experience performance issues with Total Benefits (Price Transparency) at this time due to a third party PBM outage.
Oct 29, 13:56 EDT
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