All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Patient Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 25, 2025

No incidents reported today.

Dec 24, 2025

No incidents reported.

Dec 23, 2025
DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - December 22nd, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Dec 23, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, December 22, 2025, from 10:00 PM ET to 2:00 AM ET.

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

If you have questions or concerns, please visit help.drfirst.com or contact your DrFirst Channel Manager
Dec 1, 17:26 EST
Dec 22, 2025
Dec 21, 2025
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - December 21, 2025, 7:00 AM ET
Completed - The scheduled maintenance has been completed.
Dec 21, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 07:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Sunday, December 21st, beginning at 7:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io
Dec 18, 08:25 EST
Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025
DrFirst Notification - Scheduled System Maintenance – Production – Electronic Prescribing for Controlled Substances (EPCS) - December 17, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Dec 18, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, December 17, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Dec 17, 17:30 EST
Dec 17, 2025
DrFirst Notification - Scheduled System Maintenance – Staging – E-prescribing Desktop (Rcopia) - December 17, 2025, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Dec 17, 16:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 13:30 EST
Scheduled - DrFirst is performing system maintenance in our staging environment on Wednesday, December 17, 2025, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Dec 16, 11:21 EST
DrFirst Notification - Scheduled System Maintenance – Production – E-prescribing Desktop (Rcopia) - December 16, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Dec 17, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, December 16, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Dec 10, 17:30 EST
Dec 16, 2025
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
DrFirst Notification - Scheduled Network Maintenance – Production Environment - December 12th, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Dec 12, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 22:00 EST
Scheduled - DrFirst is performing firewall maintenance on Friday, December 12, 2025, beginning at 10:00 PM ET.

A brief 1-minute interruption to outbound traffic may occur during the maintenance window. Inbound traffic and services will not be affected.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 20, 17:06 EST
DrFirst Notification - Messaging (Chat) service will be unavailable on 12/12/2025 from 10:30AM to 1:00 PM ET for a mandatory company meeting.
Completed - The scheduled maintenance has been completed.
Dec 12, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 10:30 EST
Scheduled - US Help Center:
Messaging (Chat) service will be unavailable on 12/12/2025 from 10:30 AM to 1:00 PM ET for a mandatory company meeting.

During this time, please submit a request at: https://help.drfirst.com/hc/en-us/requests/new
Dec 10, 08:43 EST
Dec 11, 2025
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - December 11, 2025, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Dec 11, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 21:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, December 11th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io
Dec 1, 09:02 EST
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Resolved - This incident has been resolved.
Dec 11, 13:23 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 13:11 EST
Update - We are continuing to investigate this issue.
Dec 11, 12:34 EST
Investigating - Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Dec 11, 12:30 EST
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - December 11, 2025, 5:00 AM ET
Completed - The scheduled maintenance has been completed.
Dec 11, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 05:00 EST
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, December 11th, beginning at 5:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io
Dec 4, 08:46 EST
DrFirst Notification - Scheduled System Maintenance – Production – E-prescribing Desktop (Rcopia) - December 10, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Dec 11, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 22:01 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, December 10, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Dec 3, 08:25 EST
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