All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Disaster Recovery Failover Test – Production - Backline – March 27, 2026, 10:00 PM ET Mar 27, 2026 23:00 - Mar 28, 2026 00:00 EDT

Backline will be performing its annual Production to Disaster Recovery (DR) Failover test on Friday, March 27th from 11:00 PM to 11:59 PM ET.

During this maintenance window, customers may experience two brief service interruptions of approximately 15 minutes each — one when we failover to DR, and one when we failback to Production.

We will post real-time updates at https://status.drfirst.com. No action is required on your end beyond notifying your users of the potential impact.

Please reach out if you have any questions.
Posted on Mar 26, 2026 - 12:42 EDT

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - April 5, 2026, 8:00 AM ET Apr 5, 2026 08:27-14:57 EDT

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Sunday, April 5th, beginning at 8:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Mar 23, 2026 - 08:28 EDT
Mar 27, 2026
Issue retrieving and responding to pharmacy messages with E-Prescribing Desktop (Rcopia)
Resolved - This incident has been resolved.
Mar 27, 10:56 EDT
Update - We are continuing to work on a fix for this issue.
Mar 27, 10:54 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 10:50 EDT
Investigating - Some customers may experience issues retrieving and responding to pharmacy messages. Our engineers are aware and working to resolve this as soon as possible.
Mar 27, 10:47 EDT
3rd Party Pharmacy Network - Prescribing Issue
Resolved - This incident has been resolved.
Mar 27, 07:15 EDT
Update - We are continuing to work on a fix for this issue.
Mar 26, 08:49 EDT
Update - We are continuing to work on a fix for this issue.
Mar 25, 08:41 EDT
Update - We are continuing to work on a fix for this issue.
Mar 24, 19:24 EDT
Update - We are continuing to work on a fix for this issue.
Mar 23, 08:29 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 15:54 EDT
Update - We are continuing to investigate this issue.
Mar 20, 10:08 EDT
Investigating - We are currently investigating an issue in which a small percentage of electronic prescriptions are not receiving verification responses from a third-party vendor. Prescriptions are continuing to be sent successfully, and our fallback protocol is active - ensuring pharmacies receive prescriptions within our standard fax window. We are working with the vendor to identify the root cause. We will provide updates as more information becomes available.
Mar 19, 17:20 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – March 26, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 27, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, March 26, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 26, 17:11 EDT
Mar 26, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – March 25, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 26, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, March 25, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 23, 14:02 EDT
Mar 25, 2026
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – March 25, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Mar 25, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Wednesday, March 25, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 24, 16:53 EDT
Mar 24, 2026
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – March 24, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Mar 24, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, March 24, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 17, 15:29 EDT
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - March 24, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Mar 24, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, March 24, 2026, beginning at 3:00 AM ET. Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 23, 08:33 EDT
DrFirst Notification - Scheduled System Maintenance – Production - PDMP – March 23, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 24, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, March 23, 2026 beginning at 10:00 PM EDT.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to http://help.drfirst.com or contact your DrFirst Customer Success Manager.

The DrFirst Team
Mar 23, 14:18 EDT
Mar 23, 2026
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Mar 19, 2026
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – March 19, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Mar 19, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, March 19, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 17, 15:27 EDT
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - March 18, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Wednesday, March 18th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 9, 09:06 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – March 18, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, March 18, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 16, 17:20 EDT
Mar 18, 2026
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - March 18, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, March 18, 2026, beginning at 3:00 AM ET. Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 16, 08:41 EDT
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - March 15, 2026, 8:00 AM ET
Completed - The scheduled maintenance has been completed.
Mar 15, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Sunday, March 15th, beginning at 8:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
Mar 12, 09:56 EDT
Mar 14, 2026

No incidents reported.

Mar 13, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – March 12, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, March 12, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Mar 10, 18:15 EDT
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