All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) ? Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Patient Engagement (RxInform) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Medication History Emergency Database Upgrade – AWS Postgres 16.1 to 16.6 - July 13, 2025, 10:00 PM ET Jul 13, 2025 22:00 - Jul 14, 2025 00:00 EDT

We will be performing an emergency upgrade of our Postgres database from version 16.1 to 16.6 starting at 10:00 PM ET on Sunday, July 13th. This upgrade is necessary to address critical performance and security issues.

During the maintenance window, database access may be intermittently unavailable. Applications dependent on the database may experience reduced functionality or temporary outages.

We will send a notification once the maintenance is complete.

Thank you for your patience and understanding.
Posted on Jul 10, 2025 - 13:52 EDT

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - July 23, 2025, 2:00 AM ET Jul 23, 2025 02:00-05:00 EDT

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - July 23, 2025, 2:00 AM ET

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Wednesday, July 23rd, beginning at 2:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jul 03, 2025 - 12:36 EDT
Jul 12, 2025

No incidents reported today.

Jul 11, 2025
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) - July 10, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 11, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:00 EDT
Scheduled - On Thursday, July 10th, 2025 at 10:00 PM ET, DrFirst will be performing system maintenance to our pharmacy network in our production environment. During the maintenance window, there is no anticipated interruption of services.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
T
o view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 9, 08:40 EDT
Jul 10, 2025
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - July 10, 2025, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 10, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, July 10th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 3, 12:33 EDT
Jul 9, 2025
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) - July 9th, 2025, 12:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 9, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 12:00 EDT
Scheduled - On Wednesday, July 9th, 2025 at 12:00 PM ET, DrFirst will be performing system maintenance to our pharmacy network in our staging environment. During the maintenance window, there is no anticipated interuption of services.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 9, 08:37 EDT
DrFirst Notification - Scheduled System Maintenance – Test – PDMP - July 9, 2025, 11:00 AM ET
Completed - The scheduled maintenance has been completed.
Jul 9, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 11:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their test environment on Wednesday, July 9th, beginning at 11:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 3, 12:38 EDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
DrFirst Notification - Scheduled System Maintenance – Production – PDMP – July 2, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 3, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, July 2, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 2, 18:39 EDT
Jul 2, 2025
DrFirst Notification - Scheduled System Maintenance – Production – PDMP – July 1, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 2, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, July 1, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 1, 18:10 EDT
Jul 1, 2025
DrFirst Notification - Emergency System Maintenance - Production - E-Prescribing Desktop (Rcopia) - June 30th, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 EDT
Scheduled - On Monday, June 30th, 2025, at 10:00 PM ET, DrFirst will be performing system maintenance to our pharmacy network in our production environment
There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Jun 30, 12:55 EDT
Jun 30, 2025
Scheduled Maintenance Notification – Canada Medication History (June 30, 2025) - Staging/UAT Environment 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 30, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 30, 11:05 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 30, 11:00 EDT
Scheduled - We are reaching out to inform you of a scheduled system maintenance affecting the Canada Medication History service.

Maintenance Details:
Date: Monday, June 30, 2025
Time: 10:00 PM to 11:00 PM ET

Impact:

During this maintenance window, the Canada Medication History service may be intermittently unavailable. Access and retrieval of patient medication history data may be affected.

Purpose:

This maintenance is part of our ongoing efforts to enhance system performance, ensure compliance, and support future feature upgrades. We are committed to maintaining the highest standards of reliability and security across our platform.

What You Need to Do:

No action is required on your part. We recommend planning around this window if you anticipate needing uninterrupted access to medication history data.

We apologize for any inconvenience this may cause and appreciate your understanding and partnership.
For any questions, please go to help.drfirst.com or contact your DrFirst Customer Success Manager.
May 21, 15:02 EDT
Eligibility and Medication History Transactions Issues
Resolved - This incident has been resolved.
Jun 30, 15:24 EDT
Update - We are continuing to investigate this issue.
Jun 30, 15:02 EDT
Investigating - Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to possible database connectivity problems.
Eligibility transactions may be delayed or unavailable
Medication history requests may be delayed or unavailable
Service interruptions are ongoing while we work to resolve the issue
Current Status: Our technical team is actively working to resolve the technical issues and restore full service functionality.
Jun 30, 14:38 EDT
Jun 29, 2025
Service Impact - Eligibility and Medication History Transactions
Resolved - This incident has been resolved.
Jun 29, 23:00 EDT
Update - We are continuing to investigate this issue.
Jun 29, 22:50 EDT
Investigating - Subject: Service Impact - Eligibility and Medication History Transactions

We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.

Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.

Impact:
Eligibility transactions may be delayed or unavailable
Medication history requests may be impacted
Service interruptions are ongoing while we work to resolve the issue
Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.

Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
Jun 29, 22:46 EDT
Jun 28, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage