All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
MedHx (Canada) Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - MedHx (Canada) Operational
EPCS ? Operational
Huddle Operational
iPrescribe Operational
MedHx Operational
Myndshft Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Provider Solutions Operational
ePA Operational
mBC Operational
Rcopia Operational
Rcopia Region 1 Operational
Rcopia Region 2 Operational
Rcopia Region 3 Operational
Rcopia Region 4 Operational
Rcopia Region 5 Operational
Rcopia Staging Environment Operational
RxInform Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
SmartProcessor Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - MedHx (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance - Production – MedHx - April 7, 2025 10:00 PM ET Apr 7, 2025 22:00-23:00 EDT

DrFirst is performing system maintenance in our production environment on Monday, April 7, 2025 beginning at 10:00 PM EST.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Mar 19, 2025 - 12:29 EDT
Mar 22, 2025
DrFirst Notification - Scheduled System Maintenance - Production – Rcopia - March 21, 2025 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 22, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Friday, March 21, 2025 beginning at 11:00 PM EST.

During the maintenance window, transmission of prescriptions and related status updates may be temporarily delayed for approximately 2 to 5 minutes, but all other application functionality will be unaffected.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 21, 12:20 EDT
DrFirst Notification - Scheduled System Maintenance - Help Center - March 21, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 EDT
Scheduled - DrFirst is performing scheduled system maintenance to help.drfirst.ca on March 21, 2025 at 10:00 PM ET.

There is an anticipated interruption in ticket services during this maintenance window.

Thank you for your patience as our support centers undergo maintenance to improve our ability to address your Support needs.
Mar 13, 14:16 EDT
Mar 21, 2025
Performance Issues with Help Center & Ticket Portal (Support Services)
Resolved - This incident has been resolved.
Mar 21, 17:27 EDT
Investigating - Our third party support vendor is currently experiencing issues with Messaging/Chat at this time. We are working to resolve the issue with them directly and will keep this page updated. In the meantime, we suggest opening a support ticket if you need assistance.
Mar 21, 15:56 EDT
Mar 20, 2025
Emergency System Maintenance - Production - Canada e-Prescribing - March 20, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 20, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 EDT
Scheduled - DrFirst is performing emergency system maintenance in our production environment on Thursday, March 20, 2025 beginning at 10:00 PM EST.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Mar 20, 15:52 EDT
DrFirst Notification - Scheduled System Maintenance - Production – Rcopia - March 20, 2025 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 20, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, March 20, 2025 beginning at 10:00 PM EST.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 14, 17:39 EDT
Mar 19, 2025
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia, EPCS, Huddle, iPrescribe & MedHx - March 19, 2025 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 19, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, March 19, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Feb 24, 16:40 EST
Mar 18, 2025
DrFirst Notification - Scheduled System Maintenance - Staging – Rcopia - March 18, 2025 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 18, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, March 18, 2025 beginning at 10:00 PM EST.

There is anticipated interruption in services during this scheduled maintenance window. There will be a 2-3 minute interruption, affecting only outbound traffic.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 6, 15:42 EST
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
DrFirst Notification - Scheduled System Maintenance - Production – Canada ePrescribing - March 13, 2025 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 13, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, March 13, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Mar 4, 12:57 EST
Mar 12, 2025
DrFirst Notification - Scheduled System Maintenance - Staging - Rcopia - March 12, 2025 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 12, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Wednesday, March 12, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Feb 24, 16:35 EST
Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025
DrFirst Notification - Emergency System Maintenance - Production - Rcopia - March 8, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Mar 8, 22:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 22:00 EST
Scheduled - DrFirst is performing emergency system maintenance in our production environment on Saturday, March 8, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Mar 7, 12:31 EST
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