All Systems Operational
Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
MedHx (Canada) Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - MedHx (Canada) Operational
EPCS ? Operational
Huddle Operational
iPrescribe Operational
MedHx Operational
Myndshft Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Provider Solutions Operational
ePA Operational
mBC Operational
Rcopia Operational
Rcopia Region 1 Operational
Rcopia Region 2 Operational
Rcopia Region 3 Operational
Rcopia Region 4 Operational
Rcopia Region 5 Operational
Rcopia Staging Environment Operational
RxInform Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
SmartProcessor Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - MedHx (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst is performing system maintenance in our Canada staging environment on Tuesday, December 10, 2024 beginning at 1:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.ca or contact your DrFirst Channel Manager.

The DrFirst Team

Posted on Dec 06, 2024 - 12:16 EST
DrFirst is performing system maintenance in our staging environment on Wednesday, December 11, 2024 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Posted on Nov 26, 2024 - 17:52 EST
Update - DrFirst is performing scheduled system maintenance in our production environment on December 18, 2024 at 10:00 PM ET (postponed from December 4, 2024).

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Dec 04, 2024 - 13:31 EST
Scheduled - DrFirst is performing scheduled system maintenance in our production environment on December 18, 2024 at 10:00 PM ET (postponed from December 4, 2024).

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Nov 05, 2024 - 09:45 EST
DrFirst is performing system maintenance in our staging environment on Wednesday, December 18, 2024 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Posted on Nov 27, 2024 - 10:26 EST
Update - DrFirst is performing scheduled system maintenance to help.drfirst.com, help.iprescribe.com and help.drfirst.ca on December 27, 2024 at 10:00 PM ET.

There is an anticipated interruption in ticket and chat services during this maintenance window.

Thank you for your patience as our support centers undergo maintenance to improve our ability to address your Support needs.

DrFirst Support Team

Dec 03, 2024 - 17:16 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 03, 2024 - 15:05 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 03, 2024 - 15:04 EST
Scheduled - DrFirst is performing scheduled system maintenance to help.drfirst.com, help.iprescribe.com and help.drfirst.ca on December 27, 2024 at 10:00 PM ET.

There is an anticipated interruption in ticket and chat services during this maintenance window.

Thank you for your patience as our support centers undergo maintenance to improve our ability to address your Support needs.

DrFirst Support Team

Dec 03, 2024 - 13:54 EST
Past Incidents
Dec 8, 2024

No incidents reported today.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024
Completed - The scheduled maintenance has been completed.
Nov 25, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:00 EST
Scheduled - DrFirst is performing scheduled system maintenance in our production environment on November 25, 2024 at 10:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Nov 21, 09:48 EST
Nov 24, 2024

No incidents reported.