All Systems Operational
Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
MedHx (Canada) Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - MedHx (Canada) Operational
EPCS ? Operational
Huddle Operational
iPrescribe Operational
MedHx Operational
Myndshft Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Provider Solutions Operational
ePA Operational
mBC Operational
Rcopia Operational
Rcopia Region 1 Operational
Rcopia Region 2 Operational
Rcopia Region 3 Operational
Rcopia Region 4 Operational
Rcopia Region 5 Operational
Rcopia Staging Environment Operational
RxInform Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
SmartProcessor Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - MedHx (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst Notification - Scheduled System Maintenance - Production - September 23, 2024, 10:00 PM ET Sep 23, 2024 22:00-23:30 EDT
DrFirst is performing system maintenance in our production environment on Monday, September 23, 2024 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Sep 04, 2024 - 11:57 EDT
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia - September 25, 2024, 10:00 PM ET Sep 25, 2024 22:00 - Sep 26, 2024 01:00 EDT
DrFirst is performing system maintenance in our production environment on Wednesday, September 25, 2024 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Sep 20, 2024 - 15:05 EDT
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia - October 2, 2024, 10:00 PM ET Oct 2, 2024 22:00 - Oct 3, 2024 01:00 EDT
DrFirst is performing system maintenance in our production environment on Wednesday, October 2, 2024 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Sep 20, 2024 - 15:08 EDT
Past Incidents
Sep 20, 2024

No incidents reported today.

Sep 19, 2024
DrFirst Canada Notification - E-Prescribing System Maintenance - Production - September 19, 2024, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 19, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 EDT
Scheduled - On Thursday, September 19, 2024 at 10:00 PM ET, DrFirst will be performing scheduled system maintenance to our production environment.

There are no anticipated interruptions in services with prescribing during this scheduled maintenance window.

For any questions, please go to help.drfirst.ca or contact your DrFirst Channel Manager.

The DrFirst Team
Sep 17, 15:24 EDT
Sep 18, 2024
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia - September 18, 2024, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 18, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, September 18, 2024 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Sep 18, 12:56 EDT
DrFirst Notification - Scheduled System Maintenance - Production - Rcopia - September 18, 2024, 3:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 18, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 15:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 12:53 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 09:38 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, September 18, 2024 beginning at 3:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Sep 17, 15:35 EDT
Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
DrFirst Notification -System Maintenance - Staging - PDMP - September 13, 2024, 11:00 AM ET
Completed - The scheduled maintenance has been completed.
Sep 13, 12:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 11:04 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Friday, September 13, 2024 beginning at 11:00 AM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Sep 13, 11:03 EDT
Sep 12, 2024

No incidents reported.

Sep 11, 2024
DrFirst Notification - Emergency System Maintenance - Staging & Production - September 11, 2024, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 11, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 EDT
Scheduled - DrFirst is performing emergency system maintenance to Rcopia in our staging and production environments on September 11, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
Sep 11, 17:23 EDT
Sep 10, 2024
DrFirst Notification - Scheduled System Maintenance - Staging - Rcopia - September 9, 2024, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 EDT
Scheduled - DrFirst is performing system maintenance to Rcopia in our staging environment on September 9, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
Sep 9, 13:18 EDT
Sep 9, 2024
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

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