DrFirst Status

All Systems Operational

Backline Operational

Canada Operational

Medication History (MedHx) Canada Operational

SmartSig (Canada) Operational

SmartScan (Canada) Operational

3rd Party Service: Drug Information System (BC) Operational

3rd Party Service: Pharmacy Network - Medication History (Canada) Operational

Electronic Prescribing for Controlled Substances (EPCS) Operational

Huddle Operational

E-Prescribing Mobile (iPrescribe) Operational

InfinID Operational

Medication History (MedHx) Operational

Electronic Prior Authorization (Myndshft) Operational

Medical - Eligibility/Benefits Verification(BV) Operational

Medical - Batch Eligibility Operational

Medical - Patient Financial Responsibility(PFR) Operational

Medical - Prior Auth Requirements(PAR) Operational

Medical - Prior Auth Submission(PAS) Operational

Medical - PA Status Dashboard Operational

Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational

Pharmacy - Pharmacy Prior Authorization Operational

Pharmacy - Eligibility/Benefits Verification Operational

Population Risk Management (PRM) Operational

Total Benefits (Provider Solutions) Operational

Electronic Prior Authorization (ePA) Operational

Price Transparency (mBC) Operational

Eligibility - Pharmacy Benefits Operational

E-Prescribing Desktop (Rcopia) Operational

E-Prescribing Desktop Region 1 (Rcopia) Operational

E-Prescribing Desktop Region 2 (Rcopia) Operational

E-Prescribing Desktop Region 3 (Rcopia) Operational

E-Prescribing Desktop Region 4 (Rcopia) Operational

E-Prescribing Desktop Region 5 (Rcopia) Operational

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational

Prescription Engagement (RxInform) Operational

Prescription Routing (Gadget) Operational

DrFirst Universal Login (IDaaS) Operational

SFTP Services Operational

SmartSuite Operational

SmartAllergy Operational

SmartDrug Operational

SmartPharmacy Operational

System Migrations (SmartProcessor) Operational

SmartScan Operational

SmartSig Operational

SmartSwitch Operational

Prescription Renewals (SmartRenewal) Operational

DrFirst US Support Services Operational

DrFirst US Help Center Operational

DrFirst US Strategic & Premier Phone Support Operational

DrFirst US Live Messaging/Chat Operational

iPrescribe Support Services Operational

iPrescribe Help Center Operational

iPrescribe Callback Support Operational

iPrescribe Live Messaging/Chat Operational

Third-Party Vendor Services Operational

Provider Identity Proofing (IDP) Operational

PDMP Operational

Pharmacy Network - Prescribing Operational

Pharmacy Network - Medication History (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DrFirst Notification - Messaging (Chat) & Callback Support will be unavailable on 11/12/2026 from 3:30 PM to 5:00 PM ET for a mandatory company meeting Nov `12`, `2026` `15:30`-`17:00` EST

Messaging (Chat) & Callback Support will be unavailable on Thursday 11/12/2026 from 3:30 PM to 5:00 PM ET for a mandatory company meeting.

During this time, please submit a request at:

iPrescribe: https://help.iprescribe.com/
US: https://help.DrFirst.com/

The DrFirst Team To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Nov 09, 2026 - 16:43 EST

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 19, 2026, 10:00 PM ET Nov `19`, `2026` `22:00`-`23:00` EST

DrFirst is performing system maintenance in our production environment on Thursday, November 19, 2026, beginning at 10:00 PM ET.

During this window, users may experience intermittent interruptions to prescription routing services.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Nov 10, 2026 - 16:02 EST

DrFirst Notification - Scheduled Vendor Maintenance – Production - ID.me – November 23, 2026, 12:00 AM ET Nov `23`, `2026` `00:00`-`01:00` EST

Update - We will be undergoing scheduled maintenance during this time.
Nov 09, 2026 - 11:45 EST

Scheduled - DrFirst’s vendor, ID.me, will be performing scheduled infrastructure maintenance on Monday, November 23, 2026, from 12:00 AM to 1:00 AM ET.

During this window, some ID.me services may experience brief interruptions of up to 15 seconds, occurring two or three times. Any requests in progress during an interruption may fail and should be retried.

No action is needed from users or partners.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 09, 2026 - 11:32 EST

DrFirst Notification - Scheduled System Maintenance – Production - US Brand Messaging – November 27, 2026, 10:00 PM ET Nov `27`, `2026` `22:00` - Nov `28`, `2026` `00:00` EST

Our vendor is performing system maintenance on Friday, November 27, 2026, beginning at 10:00 PM ET and ending by Midnight ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 23, 2026 - 16:32 EDT

Past Incidents

Nov `11`, `2026`

DrFirst Notification - Messaging (Chat) & Callback Support will be unavailable on 11/11/2026 from 10:15 AM to 11:30 AM ET

Completed - The scheduled maintenance has been completed.
Nov 11, 11:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:15 EST

Scheduled - Messaging (Chat) & Callback Support will be unavailable on Wednesday 11/11/2026 from 10:15 AM to 11:30 AM ET.

During this time, please submit a request at:

iPrescribe: https://help.iprescribe.com/
US: https://help.DrFirst.com/

The DrFirst Team To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 11, 09:47 EST

RESCHEDULED: DrFirst Production System Maintenance – November 10, 2026 at 10:00 PM ET (Previously November 6)

Completed - The scheduled maintenance has been completed.
Nov 11, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 22:00 EST

Scheduled - Updated Maintenance Notice – New Date: Tuesday, November 10th

DrFirst has rescheduled its previously announced system maintenance in our production environment. Maintenance will now take place on Tuesday, November 10th at 10:00 PM ET, instead of Friday, November 6th.

To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:
If you currently have the following domain on your firewall allow list, no additional action is needed:
*.epcsdrfirst.com
*.drfirst.com
*.iprescribe.com
If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)

For any questions, please go to https://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: https://status.drfirst.com
Nov 6, 22:04 EST

Nov `10`, `2026`

Nov `9`, `2026`

No incidents reported.

Nov `8`, `2026`

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 8, 2026, 6:50 AM ET

Completed - The scheduled maintenance has been completed.
Nov 8, 07:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:45 EST

Scheduled - Our vendor will be performing scheduled maintenance on Sunday, November 8th between 6:50 AM and 7:30 AM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 5, 16:40 EST

Nov `7`, `2026`

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 7, 2026, 9:40 PM ET

Completed - The scheduled maintenance has been completed.
Nov 7, 22:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:30 EST

Scheduled - Our vendor will be performing scheduled maintenance on Saturday, November 7th between 9:40 PM and 10:30 PM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 5, 16:38 EST

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 7, 2026, 6:40 AM ET

Completed - The scheduled maintenance has been completed.
Nov 7, 07:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:30 EST

Scheduled - Our vendor will be performing scheduled maintenance on Saturday, November 7th between 6:40 AM and 7:10 AM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 5, 16:36 EST

Nov `6`, `2026`

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 6, 2026, 9:45 PM ET

Completed - The scheduled maintenance has been completed.
Nov 6, 22:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:45 EST

Scheduled - Our vendor will be performing scheduled maintenance on Friday, November 6th between 9:45 PM and 10:30 PM ET, affecting transactions routed to a single retail pharmacy partner. During this window, you may experience intermittent errors lasting approximately 3 minutes. We appreciate your patience during this maintenance.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Nov 5, 16:33 EST

RESCHEDULED: DrFirst Production System Maintenance – November 10, 2026 at 10:00 PM ET (Previously November 6)

Completed - The scheduled maintenance has been completed.
Nov 6, 22:02 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 EST

Update - Updated Maintenance Notice – New Date: Tuesday, November 10th

DrFirst has rescheduled its previously announced system maintenance in our production environment. Maintenance will now take place on Tuesday, November 10th at 10:00 PM ET, instead of Friday, November 6th.

To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:
If you currently have the following domain on your firewall allow list, no additional action is needed:
*.epcsdrfirst.com
*.drfirst.com
*.iprescribe.com
If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)

For any questions, please go to https://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: https://status.drfirst.com
Nov 6, 09:31 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Friday, November 6th at 10:00 PM ET.

To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:
If you currently have the following domain on your firewall allow list, no additional action is needed:
*.epcsdrfirst.com
*.drfirst.com
*.iprescribe.com
If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)

For any questions, please go to https://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: https://status.drfirst.com
Oct 28, 15:38 EDT

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - November 5, 2026, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Nov 6, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 EST

Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, November 5, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Nov 1, 01:30 EDT

Nov `5`, `2026`

DrFirst Notification - Scheduled System Failover - Production - RxInform - Thursday, Oct 29, 2026 7:00 PM ET - Thursday Nov 5, 2026 7:00 PM ET

Completed - The scheduled maintenance has been completed.
Nov 5, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 19:00 EST

Scheduled - Upcoming Production System Failover

Failover: Oct 29, 2026

Failback: Nov 5, 2026

Purpose.

The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.

Background.

RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026at 7:00 PM ET

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222

East US Region : 3.132.12.212 and 3.142.160.182

Impact.

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

Next steps.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Oct 2, 14:12 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – November 4th, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Nov 5, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, November 4th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

To view this notice at any time, go to: DrFirst Status
Nov 4, 13:07 EST

Nov `4`, `2026`

Delays in Provider Identity Proofing Due to NPI Registry Maintenance

Resolved - This incident has been resolved.
Nov 4, 09:09 EST

Monitoring - Due to CMS maintenance on the NPI Registry website, IDP invitations for providers who are new to the registry or recently updated their information may be delayed. All other identity proofing is unaffected.
Nov 3, 13:51 EST

Nov `3`, `2026`

iPrescribe Support Incident Notice

Resolved - This incident has been resolved.
Nov 3, 09:45 EST

Update - We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. Customers can still submit a ticket for assistance. We will share updates as more information becomes available.
Nov 3, 08:49 EST

Investigating - We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. We will share updates as more information becomes available.
Nov 3, 08:08 EST

Nov `2`, `2026`

Intermittent Performance Issues - Pharmacy Network - Prescribing

Resolved - This incident has been resolved.
Nov 2, 14:07 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 11:23 EST

Investigating - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Nov 2, 10:53 EST

Nov `1`, `2026`

DrFirst Notification - Scheduled System Maintenance - Daylight Savings Time (DST) - Staging & Production - October 31, 2026 - 11:59 PM

Completed - The scheduled maintenance has been completed.
Nov 1, 01:43 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 23:45 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 09:43 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 13:30 EDT

Scheduled - DrFirst is performing scheduled system maintenance for Daylight Savings Time (DST) in our staging and production environments from October 31, 2026 at 11:59 PM ET to November 1, 2026 at 4:00 AM ET.

There is anticipated interruption in services during this maintenance window.

For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.

To view this notice at any time, go to: DrFirst Status
Sep 30, 10:51 EDT

Oct `31`, `2026`

Oct `30`, `2026`

No incidents reported.

Oct `29`, `2026`

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 29, 2026, 10:00 PM ET (UPDATED)

Completed - The scheduled maintenance has been completed.
Oct 29, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 EDT

Update - Revised: DrFirst is performing system maintenance in our production environment on Thursday, October 29, 2026, beginning at 10:00 PM ET and ending at 10:15 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 26, 14:44 EDT

Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, October 29, 2026, beginning at 10:00 PM ET.

During this window, users may experience intermittent interruptions to prescription routing services.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 26, 14:34 EDT

DrFirst Notification - Scheduled System Failover - Production - RxInform - Thursday, Oct 29, 2026 7:00 PM ET - Thursday Nov 5, 2026 7:00 PM ET

Completed - The scheduled maintenance has been completed.
Oct 29, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 19:00 EDT

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 28, 2026, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Oct 29, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:00 EDT

Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, October 28, 2026, beginning at 9:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 26, 14:31 EDT

Oct `28`, `2026`

DrFirst Notification - Scheduled System Maintenance – Production - iPrescribe Messaging – October 28, 2026, 2:00 AM ET

Completed - The scheduled maintenance has been completed.
Oct 28, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 02:00 EDT

Scheduled - Our vendor is performing system maintenance on Thursday, October 28, 2026, beginning at 2:00 AM ET.

Service interruptions are expected for 2 minutes during this scheduled maintenance window.

For any questions, please go to https://help.iprescribe.com/ or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 23, 16:26 EDT

DrFirst Notification – Scheduled System Maintenance – Production – Prescription Routing (Gadget) – October 27, 2026, 10:00 PM ET (RESCHEDULED FROM 10/20)

Completed - The scheduled maintenance has been completed.
Oct 28, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:00 EDT

Update - DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.

Please note: this maintenance was originally scheduled for October 20, 2026, and was rescheduled to October 27, 2026.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Oct 19, 15:01 EDT

Scheduled - DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 24, 13:23 EDT

All Systems Operational

Scheduled Maintenance

DrFirst Notification - Messaging (Chat) & Callback Support will be unavailable on 11/12/2026 from 3:30 PM to 5:00 PM ET for a mandatory company meeting Nov 12, 2026 15:30-17:00 EST

DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 19, 2026, 10:00 PM ET Nov 19, 2026 22:00-23:00 EST

DrFirst Notification - Scheduled Vendor Maintenance – Production - ID.me – November 23, 2026, 12:00 AM ET Nov 23, 2026 00:00-01:00 EST

DrFirst Notification - Scheduled System Maintenance – Production - US Brand Messaging – November 27, 2026, 10:00 PM ET Nov 27, 2026 22:00 - Nov 28, 2026 00:00 EST

Past Incidents

Nov 11, 2026

Nov 10, 2026

Nov 9, 2026

Nov 8, 2026

Nov 7, 2026

Nov 6, 2026

Nov 5, 2026

Nov 4, 2026

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

Oct 31, 2026

Oct 30, 2026

Oct 29, 2026

Oct 28, 2026