Investigating - Customers using Rcopia may experience issues accessing PDMP Patient Reports for the state Tennessee. We are working with our partner and will keep this page updated with the current status.
Oct 11, 2024 - 17:32 EDT
Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
MedHx (Canada) Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - MedHx (Canada) Operational
EPCS ? Operational
Huddle Operational
iPrescribe Operational
MedHx Operational
Myndshft Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Provider Solutions Operational
ePA Operational
mBC Operational
Rcopia Operational
Rcopia Region 1 Operational
Rcopia Region 2 Operational
Rcopia Region 3 Operational
Rcopia Region 4 Operational
Rcopia Region 5 Operational
Rcopia Staging Environment Operational
RxInform Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
SmartProcessor Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Partial Outage
EPCS IDP (Experian/ID.me) Operational
PDMP Partial Outage
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - MedHx (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst is performing emergency system maintenance in our staging environment on October 14, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Posted on Oct 09, 2024 - 11:34 EDT
DrFirst is performing emergency system maintenance in our staging environment on October 15, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Posted on Oct 09, 2024 - 11:36 EDT
DrFirst is performing scheduled system maintenance in our production environment on October 17, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Posted on Oct 10, 2024 - 17:22 EDT
DrFirst is performing scheduled system maintenance in our production environment on October 18, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Posted on Oct 10, 2024 - 17:25 EDT
DrFirst is performing scheduled system maintenance in our production environment on October 21, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Posted on Oct 10, 2024 - 17:32 EDT
DrFirst is performing scheduled system maintenance in our production environment on October 22, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Posted on Oct 10, 2024 - 17:30 EDT
DrFirst is performing scheduled system maintenance in our production environment on October 23, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Posted on Oct 10, 2024 - 17:36 EDT
RxInform will perform a scheduled system failover in our Production environment on October 24, 2024 at 7:00 PM ET.

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182

There will be up to 1 hour of disruption in service expected during the maintenance period.
Please ensure you are using the above IP addresses in the future.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.

To see this notice at any time, visit: https://drfirst.statuspage.io/

Posted on Oct 09, 2024 - 09:28 EDT
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024
Completed - The scheduled maintenance has been completed.
Oct 11, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 EDT
Scheduled - DrFirst is performing emergency system maintenance in our staging environment on October 11, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Oct 9, 11:16 EDT
Oct 10, 2024
Completed - The scheduled maintenance has been completed.
Oct 10, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 EDT
Scheduled - DrFirst is performing emergency system maintenance in our staging environment on October 10, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Oct 9, 11:13 EDT
Oct 9, 2024
Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 EDT
Scheduled - DrFirst is performing emergency system maintenance in our staging environment on October 9, 2024 at 9:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

To view these notices at any time, visit: https://drfirst.statuspage.io/

Oct 9, 11:10 EDT
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Completed - The scheduled maintenance has been completed.
Oct 4, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 EDT
Scheduled - DrFirst is performing emergency system maintenance in our staging environment on October 4, 2024 at 10:00 PM ET.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to DrFirst or contact your DrFirst Channel Manager.

Oct 4, 16:03 EDT
Oct 3, 2024

No incidents reported.

Oct 2, 2024
Completed - The scheduled maintenance has been completed.
Oct 2, 22:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, October 2, 2024 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Sep 20, 15:08 EDT
Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.