All Systems Operational
Backline
Operational
Canada
Operational
e-Prescribing (Canada)
Operational
MedHx (Canada)
Operational
SmartSig (Canada)
Operational
SmartScan (Canada)
Operational
3rd Party Service: Pharmacy Data Network (Ontario)
Operational
3rd Party Service: Drug Information System (BC)
Operational
3rd Party Service: Pharmacy Network - MedHx (Canada)
Operational
EPCS
?
Operational
Huddle
Operational
iPrescribe
Operational
MedHx
Operational
Myndshft
Operational
Medical - Eligibility/Benefits Verification(BV)
Operational
Medical - Batch Eligibility
Operational
Medical - Patient Financial Responsibility(PFR)
Operational
Medical - Prior Auth Requirements(PAR)
Operational
Medical - Prior Auth Submission(PAS)
Operational
Medical - PA Status Dashboard
Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB)
Operational
Pharmacy - Pharmacy Prior Authorization
Operational
Pharmacy - Eligibility/Benefits Verification
Operational
Population Risk Management (PRM)
Operational
Provider Solutions
Operational
ePA
Operational
mBC
Operational
Rcopia
Operational
Rcopia Region 1
Operational
Rcopia Region 2
Operational
Rcopia Region 3
Operational
Rcopia Region 4
Operational
Rcopia Region 5
Operational
Rcopia Staging Environment
Operational
RxInform
Operational
SmartSuite
Operational
SmartAllergy
Operational
SmartDrug
Operational
SmartPharmacy
Operational
SmartProcessor
Operational
SmartScan
Operational
SmartSig
Operational
SmartSwitch
Operational
Support Services
Operational
Phone Support
Operational
Help Center & Ticket Portal
Operational
Help Center Messaging/Chat
Operational
Third-Party Vendor Services
Operational
EPCS IDP (Experian/ID.me)
Operational
PDMP
Operational
InfinID
Operational
Pharmacy Network - Prescribing
Operational
Pharmacy Network - MedHx (US)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst Canada Notification - Scheduled System Maintenance - Staging - December 10, 2024 1:00 PM ET
Dec 10, 2024 22:00-23:00 EST
DrFirst is performing system maintenance in our Canada staging environment on Tuesday, December 10, 2024 beginning at 1:00 PM EST.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.ca or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on Dec 06, 2024 - 12:16 EST
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.ca or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on Dec 06, 2024 - 12:16 EST
DrFirst Notification - Scheduled System Maintenance - Staging - Rcopia - December 11, 2024, 10:00 PM ET
Dec 11, 2024 22:00 - Dec 12, 2024 02:00 EST
DrFirst is performing system maintenance in our staging environment on Wednesday, December 11, 2024 beginning at 10:00 PM EST.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on Nov 26, 2024 - 17:52 EST
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on Nov 26, 2024 - 17:52 EST
DrFirst Notification - Scheduled System Maintenance - Production - December 18, 2024, 10:00 PM ET
Dec 18, 2024 22:00-23:00 EST
Update -
DrFirst is performing scheduled system maintenance in our production environment on December 18, 2024 at 10:00 PM ET (postponed from December 4, 2024).
There is no anticipated interruption in services during this maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
To view these notices at any time, visit: https://drfirst.statuspage.io/
Dec 04, 2024 - 13:31 EST
There is no anticipated interruption in services during this maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
To view these notices at any time, visit: https://drfirst.statuspage.io/
Dec 04, 2024 - 13:31 EST
Scheduled -
DrFirst is performing scheduled system maintenance in our production environment on December 18, 2024 at 10:00 PM ET (postponed from December 4, 2024).
There is no anticipated interruption in services during this maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
To view these notices at any time, visit: https://drfirst.statuspage.io/
Nov 05, 2024 - 09:45 EST
There is no anticipated interruption in services during this maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
To view these notices at any time, visit: https://drfirst.statuspage.io/
Nov 05, 2024 - 09:45 EST
DrFirst Notification - Scheduled System Maintenance - Staging - Rcopia - December 18, 2024, 10:00 PM ET
Dec 18, 2024 22:00 - Dec 19, 2024 02:00 EST
DrFirst is performing system maintenance in our staging environment on Wednesday, December 18, 2024 beginning at 10:00 PM EST.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on Nov 27, 2024 - 10:26 EST
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on Nov 27, 2024 - 10:26 EST
DrFirst Notification - Scheduled System Maintenance - Help Center - December 27, 2024, 10:00 PM ET
Dec 27, 2024 22:00 - Dec 28, 2024 00:00 EST
Update -
DrFirst is performing scheduled system maintenance to help.drfirst.com, help.iprescribe.com and help.drfirst.ca on December 27, 2024 at 10:00 PM ET.
There is an anticipated interruption in ticket and chat services during this maintenance window.
Thank you for your patience as our support centers undergo maintenance to improve our ability to address your Support needs.
DrFirst Support Team
Dec 03, 2024 - 17:16 EST
There is an anticipated interruption in ticket and chat services during this maintenance window.
Thank you for your patience as our support centers undergo maintenance to improve our ability to address your Support needs.
DrFirst Support Team
Dec 03, 2024 - 17:16 EST
Update -
We will be undergoing scheduled maintenance during this time.
Dec 03, 2024 - 15:05 EST
Dec 03, 2024 - 15:05 EST
Update -
We will be undergoing scheduled maintenance during this time.
Dec 03, 2024 - 15:04 EST
Dec 03, 2024 - 15:04 EST
Scheduled -
DrFirst is performing scheduled system maintenance to help.drfirst.com, help.iprescribe.com and help.drfirst.ca on December 27, 2024 at 10:00 PM ET.
There is an anticipated interruption in ticket and chat services during this maintenance window.
Thank you for your patience as our support centers undergo maintenance to improve our ability to address your Support needs.
DrFirst Support Team
Dec 03, 2024 - 13:54 EST
There is an anticipated interruption in ticket and chat services during this maintenance window.
Thank you for your patience as our support centers undergo maintenance to improve our ability to address your Support needs.
DrFirst Support Team
Dec 03, 2024 - 13:54 EST