All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) ? Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Patient Engagement (RxInform) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production – Electronic Prescribing for Controlled Substances (EPCS) – June 26, 2025, 10:00 PM ET Jun 26, 2025 22:00-22:30 EDT

DrFirst is performing system maintenance in our production environment on Thursday, June 26, 2025, beginning at 10:00 PM ET.

As part of this maintenance, traffic for both ui.epcsdrfirst.com and ws.epcsdrfirst.com will be migrated from Imperva to our on-premises data center. There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, visit: https://drfirst.statuspage.io/
Posted on Jun 06, 2025 - 13:28 EDT

Scheduled Maintenance Notification – Canada Medication History (June 30, 2025) - Staging/UAT Environment 10:00 PM ET Jun 30, 2025 22:00-23:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 30, 2025 - 11:05 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 30, 2025 - 11:00 EDT
Scheduled - We are reaching out to inform you of a scheduled system maintenance affecting the Canada Medication History service.

Maintenance Details:
Date: Monday, June 30, 2025
Time: 10:00 PM to 11:00 PM ET

Impact:

During this maintenance window, the Canada Medication History service may be intermittently unavailable. Access and retrieval of patient medication history data may be affected.

Purpose:

This maintenance is part of our ongoing efforts to enhance system performance, ensure compliance, and support future feature upgrades. We are committed to maintaining the highest standards of reliability and security across our platform.

What You Need to Do:

No action is required on your part. We recommend planning around this window if you anticipate needing uninterrupted access to medication history data.

We apologize for any inconvenience this may cause and appreciate your understanding and partnership.
For any questions, please go to help.drfirst.com or contact your DrFirst Customer Success Manager.
May 21, 2025 - 15:02 EDT
Jun 21, 2025
DrFirst Notification - Scheduled System Maintenance – Production – Backline – June 20, 2025, 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 21, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 23:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Friday, June 20, 2025, beginning at 11:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 20, 13:25 EDT
Jun 20, 2025
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 19, 2025, 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, June 19, 2025, beginning at 11:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 9, 12:57 EDT
Jun 19, 2025
DrFirst Notification - Scheduled System Failover - Production - Patient Engagement (RxInform) - Thursday, June 19, 2025, 7:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 19, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 19:00 EDT
Scheduled - Patient Engagement (RxInform) will perform a scheduled system failover in our production environment on June 19, 2025, at 7:00 PM ET. Failback on June 26th, 2025.

There will be up to 1 hour of disruption in service expected during the scheduled system failover.

RxInform NAT Gateway IP's (to be whitelisted by partners):
West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182

Please ensure you are using the above IP addresses in the future.

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 29, 09:31 EDT
Emergency System Maintenance - Production - E-Prescribing Desktop (Rcopia) - June 18th, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 19, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 EDT
Scheduled - On Tuesday, June 18th, 2025, at 10:00 PM ET, DrFirst will be performing system maintenance to our pharmacy network in our production environment. During the maintenance window, there is no anticipated interruption of services.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 18, 12:53 EDT
Jun 18, 2025
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 17, 2025, 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 17, 2025, beginning at 11:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 9, 12:55 EDT
Jun 17, 2025
Jun 16, 2025
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Resolved - This incident has been resolved.
Jun 16, 12:40 EDT
Update - We are continuing to work on a fix for this issue.
Jun 16, 12:24 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 11:53 EDT
Investigating - Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. This is impacting SSO. Our engineers are aware and working to resolve this as soon as possible.
Jun 16, 11:25 EDT
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
DrFirst Notification - Scheduled System Maintenance – Production – Electronic Prescribing for Controlled Substances (EPCS) - June 12, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 13, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, June 12, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 2, 15:39 EDT
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 12, 2025, 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 13, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, June 12, 2025, beginning at 11:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 9, 12:58 EDT
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Mobile (iPrescribe) – June 12, 2025, 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, June 12, 2025, beginning at 11:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 6, 14:52 EDT
Jun 12, 2025
Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)
Resolved - This incident has been resolved.
Jun 12, 22:04 EDT
Update - We are continuing to investigate this issue.
Jun 12, 15:56 EDT
Investigating - We are currently investigating an issue impacting DrFirst's Myndshft platform due to a global outage affecting Google Cloud services.

At this time, Myndshft users may be unable to log in or access services due to failures in Google authentication (IDP, Google Cloud, Firebase). Other DrFirst systems do not appear to be affected.

We are closely monitoring the situation and will provide updates as more information becomes available.
Jun 12, 14:36 EDT
Jun 11, 2025
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - June 11, 2025, 7:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 11, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:00 EDT
Scheduled - DrFirst has been notified by KASPER, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in Kentucky, that they will be performing scheduled maintenance in their production environment on Wednesday, June 11th, beginning at 7:00 pm ET.

During the scheduled maintenance window, users will be unable to access PDMP (Prescription Drug Monitoring Program) data due to a full-service outage. This includes both the integrated PDMP access within your EHR and the KASPER PDMP web portal.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 6, 18:27 EDT
Intermittent Performance Issues - Pharmacy Network - Prescribing
Resolved - This incident has been resolved.
Jun 11, 16:31 EDT
Update - We are continuing to investigate this issue.
Jun 11, 15:31 EDT
Update - We are actively investigating this issue in collaboration with our third-party vendor to determine the root cause and identify a resolution.
Jun 11, 14:33 EDT
Update - We are actively investigating this issue in collaboration with our third-party vendor to determine the root cause and identify a resolution.
Jun 11, 13:46 EDT
Update - We are continuing to investigate this issue.
Jun 11, 12:55 EDT
Investigating - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Jun 11, 12:38 EDT
Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)
Resolved - This incident has been resolved.
Jun 11, 14:58 EDT
Investigating - We are currently experiencing an outage with our medical eligibility verification services due to connectivity issues with our third party vendor. This is impacting Electronic Prior Authorization functionality within Myndshft.

Impact: Medical eligibility verification is currently unavailable, and customers may experience service interruptions with Electronic Prior Authorization requests.

Status: Our engineering team is actively working with our third party vendor to resolve this issue as quickly as possible. We will provide updates as they become available.

We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full service.
Jun 11, 14:45 EDT
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 10, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 11, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:01 EDT
Scheduled - DrFirst will be performing scheduled system maintenance to our pharmacy network in our production environment n Tuesday, June 10th, 2025 at 10:00 PM ET. During the maintenance window, transmission of prescriptions and related status updates may be temporarily delayed, all other application functionality will be unaffected.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 10, 13:09 EDT
DrFirst Notification - Scheduled System Maintenance – Production – InfinID – June 10, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 11, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 10, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 3, 08:37 EDT
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 10, 2025, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 11, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 10, 2025, beginning at 9:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 4, 09:34 EDT
DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) – June 10, 2025, 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 11, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:01 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 10, 2025, beginning at 11:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 9, 12:59 EDT
DrFirst Notification - Scheduled System Maintenance – Staging – E-Prescribing Mobile (iPrescribe) – June 10, 2025, 11:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 11, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, June 10, 2025, beginning at 11:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 6, 14:56 EDT
Jun 10, 2025
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

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