All Systems Operational

Backline Operational
Canada Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
InfinID Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBC) Operational
Eligibility - Pharmacy Benefits Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 11, 2026, 10:00 PM ET Aug 11, 2026 22:00 - Aug 12, 2026 00:00 EDT

DrFirst is performing system maintenance in our production environment on Tuesday, August 11th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Aug 03, 2026 - 16:12 EDT

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - August 12, 2026, 3:00 AM ET Aug 12, 2026 03:00-06:00 EDT

Our vendor is performing system maintenance in their production environment on Wednesday, August 12, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Aug 10, 2026 - 08:57 EDT

DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - August 13th 2026, 10:00 PM ET Aug 13, 2026 22:00 - Aug 14, 2026 02:00 EDT

DrFirst is performing system maintenance in our production environment on Thursday, August 13th 2026, 10:00 PM ET to August 14th 2026, 2:00 AM ET. During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Aug 05, 2026 - 17:14 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 13, 2026, 10:00 PM ET Aug 13, 2026 22:00 - Aug 14, 2026 00:00 EDT

DrFirst is performing system maintenance in our production environment on Thursday, August 13th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Aug 03, 2026 - 16:14 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 18, 2026, 10:00 PM ET Aug 18, 2026 22:00 - Aug 19, 2026 00:00 EDT

DrFirst is performing system maintenance in our production environment on Tuesday, August 18th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Aug 03, 2026 - 16:16 EDT

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 20, 2026, 10:00 PM ET Aug 20, 2026 22:00 - Aug 21, 2026 00:00 EDT

DrFirst is performing system maintenance in our production environment on Thursday, August 20th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Aug 03, 2026 - 16:18 EDT

Aug 11, 2026

No incidents reported today.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 6, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Aug 7, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, August 6th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Aug 3, 16:10 EDT

Aug 6, 2026

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - August 6, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Aug 6, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, August 6, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Jul 30, 08:45 EDT

Aug 5, 2026

Intermittent Performance Issues - Backline
Resolved - This incident has been resolved.
Aug 5, 14:10 EDT
Investigating - Backline is currently experiencing latency issues. Our team is investigating and we will provide updates as soon as possible. We apologize for the inconvenience.
Aug 5, 13:27 EDT
PDMP Third-Party Incident for Tennessee
Resolved - This incident has been resolved.
Aug 5, 12:49 EDT
Update - Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
Aug 4, 12:34 EDT
Update - Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
Jul 29, 20:48 EDT
Update - We are continuing to investigate this issue.
Jul 27, 11:25 EDT
Investigating - We are currently investigating this issue.
Jul 24, 14:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 09:50 EDT
Update - We are continuing to investigate this issue.
Jul 23, 10:00 EDT
Update - We are continuing to investigate this issue.
Jul 21, 17:20 EDT
Update - We are continuing to investigate this issue.
Jul 17, 14:57 EDT
Investigating - Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated
Jul 17, 13:55 EDT
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - August 5, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Aug 5, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, August 5, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Aug 3, 08:51 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – August 4, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Aug 5, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, August 4th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Aug 3, 16:07 EDT

Aug 4, 2026

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

DrFirst Notification - Scheduled System Maintenance - Staging - -Prescribing Desktop (Rcopia) - July 31st, 10:00 AM ET
Completed - The scheduled maintenance has been completed.
Jul 31, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 10:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 30, 14:18 EDT

Jul 30, 2026

DrFirst Notification - Scheduled System Maintenance - Staging - E-Prescribing Desktop (Rcopia) - July 30th, 2:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 30, 17:17 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 14:17 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, July 30th at 2:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 30, 14:16 EDT

Jul 29, 2026

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - July 29, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Jul 29, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, July 29, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 27, 08:43 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – July 28, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:01 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, July 28th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 28, 12:37 EDT
DrFirst Notification - Emergency Network Maintenance - eRx Retail (iPrescribe) - Jul 28, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 EDT
Scheduled - DrFirst is performing emergency network maintenance in our production environment supporting eRx Retail (iPrescribe) on Tuesday, Jul 28, 2026, 10:00 PM to 12:00 AM ET

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 27, 16:55 EDT

Jul 28, 2026

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