Intermittent Performance Issues - Third-Party Pharmacy Network - Prescribing
Investigating - We are currently investigating this issue.
Jun 02, 2026 - 13:58 EDT
Update - The prescription routing issue affecting some customers earlier today has been resolved. Normal routing performance has been restored.

Please note that a separate issue involving prescription routing to a specific pharmacy location remains under investigation. Our team continues to work with our third-party routing vendor toward resolution and will provide updates as they become available.
Jun 02, 2026 - 13:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 02, 2026 - 13:23 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 02, 2026 - 11:30 EDT
Update - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Jun 02, 2026 - 10:50 EDT
Update - We are continuing to investigate this issue.
Jun 01, 2026 - 08:42 EDT
Update - We are continuing to investigate this issue.
May 29, 2026 - 21:02 EDT
Update - We are continuing to investigate this issue.
May 26, 2026 - 12:34 EDT
Update - The intermittent performance issue affecting prescription routing for one pharmacy vendor has been resolved. A second pharmacy vendor is currently under investigation and our team remains engaged with the third-party routing vendor to reach resolution as quickly as possible.
May 21, 2026 - 18:32 EDT
Update - A second pharmacy vendor is also experiencing the same intermittent performance issue. The third-party routing vendor is aware and our team is engaged to help resolve it as soon as possible.
May 21, 2026 - 13:12 EDT
Update - We are continuing to investigate this issue.
May 21, 2026 - 08:28 EDT
Update - We are continuing to investigate this issue.
May 19, 2026 - 18:44 EDT
Update - We are continuing to investigate this issue.
May 19, 2026 - 13:31 EDT
Update - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
May 18, 2026 - 14:48 EDT
Investigating - Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
May 18, 2026 - 13:37 EDT
Backline Operational
Canada Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
InfinID Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
Eligibility - Pharmacy Benefits Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Operational
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Degraded Performance
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
Pharmacy Network - Prescribing Degraded Performance
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled Network Maintenance - Production Environment - June 10, 2026, 10:00 PM ET Jun 10, 2026 22:00-22:30 EDT

We will be implementing a firewall to control outbound traffic to the production US-EAST-2 environment.

Currently, we have live production traffic from both Comsrv and Gadget production workloads in US-EAST-2.

Applications in US-EAST-2 — Gadget:

pharmacy-service.drfirst.com

pharmacy-service-east2.drfirst.com

prod-us-gadget-east2-prometheus.prod.drfirst.com

Applications in US-EAST-2 — Comsrv:

prod-us-comsrv-east2-prometheus.prod.drfirst.com

drug-service.drfirst.com

drug-service-east2.drfirst.com

formulary-service.drfirst.com

formulary-service-east2.drfirst.com

Scheduled Maintenance Window: 10:00 PM EDT on Jun 10, 2026

During the maintenance window, there may be a 1–2 minute interruption to outbound traffic only.
Posted on Jun 04, 2026 - 15:08 EDT

DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 25th 2026, 10:00 PM ET Jun 25, 2026 22:00 - Jun 26, 2026 02:00 EDT

DrFirst is performing system maintenance in our production environment on Thursday, June 25th 2026, from 10:00 PM ET to 2:00 AM ET.

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jun 01, 2026 - 09:58 EDT
Jun 6, 2026
Updated: Emergency System Maintenance - Production - E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) - June 5th, 2026, 11:30 PM ET
Completed - The scheduled maintenance has been completed.
Jun 6, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 23:30 EDT
Update - Updated: On Friday, June 5th, 2026 at 11:30 PM ET, DrFirst will be performing emergency system maintenance to the E-Prescribing Desktop & Mobile applications in our production environment. During the maintenance window, users may be have intermittent issues accessing the application.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 5, 17:00 EDT
Update - Updated: On Friday, June 5th, 2026 at 11:30 PM ET, DrFirst will be performing emergency system maintenance to the E-Prescribing Desktop application in our production environment. During the maintenance window, users may be have intermittent issues accessing the application.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 5, 15:54 EDT
Update - Updated: On Friday, June 5th, 2026 at 11:30 PM ET, DrFirst will be performing emergency system maintenance to the E-Prescribing Desktop application in our production environment. During the maintenance window, users may be have intermittent issues accessing the application.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 5, 15:52 EDT
Scheduled - Updated: On Friday, June 5th, 2026 at 11:30 PM ET, DrFirst will be performing emergency system maintenance to the E-Prescribing Desktop application in our production environment. During the maintenance window, users may be have intermittent issues accessing the application.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 5, 23:30 EDT
Jun 5, 2026
Identity Proofing (IDP) Issue
Resolved - This incident has been resolved.
Jun 5, 10:29 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 09:36 EDT
Update - We are continuing to investigate this issue.
Jun 4, 21:57 EDT
Investigating - We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.
Jun 4, 20:47 EDT
DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 4th 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 5, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, June 4th 2026, from 10:00 PM ET to 2:00 AM ET.

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 4, 13:23 EDT
Jun 4, 2026
Jun 3, 2026
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - June 3, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Jun 3, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, June 3, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 1, 08:44 EDT
DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 2nd 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 3, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 2nd 2026, from 10:00 PM ET to 2:00 AM ET.

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 26, 15:49 EDT
Jun 2, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – June 2, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 2, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:01 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 2, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 1, 08:51 EDT
Jun 1, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – June 1, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 1, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, June 1, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 1, 08:49 EDT
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
May 28, 2026

No incidents reported.

May 27, 2026
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - May 27, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
May 27, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, May 27, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 26, 08:55 EDT
May 26, 2026
Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
Resolved - This incident has been resolved.
May 26, 22:37 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 22:25 EDT
Update - The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
May 26, 21:52 EDT
Identified - The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
May 26, 21:42 EDT
Update - We are continuing to investigate this issue.
May 26, 21:05 EDT
Update - We are continuing to investigate this issue.
May 26, 20:41 EDT
Update - We are continuing to investigate this issue.
May 26, 20:21 EDT
Update - We are continuing to investigate this issue.
May 26, 20:20 EDT
Update - We are continuing to investigate this issue.
May 26, 20:19 EDT
Investigating - Some customers may experience login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
May 26, 20:13 EDT
Prescription Processing & Medication History Delays
Resolved - This incident has been resolved.
May 26, 16:50 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 13:03 EDT
Update - We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.
May 26, 12:07 EDT
Update - We are continuing to work on a fix for this issue.
May 26, 11:40 EDT
Update - We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.
May 26, 11:37 EDT
Update - We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
May 26, 11:16 EDT
Identified - We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
May 26, 10:44 EDT
Investigating - We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
May 26, 10:39 EDT
PDMP Third-Party Incident
Resolved - This incident has been resolved.
May 26, 11:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 11:49 EDT
Identified - The issue has been identified and a fix is being implemented.
May 26, 11:48 EDT
Investigating - Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.
May 26, 11:44 EDT
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

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