All Systems Operational
Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
MedHx (Canada) Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - MedHx (Canada) Operational
EPCS ? Operational
Huddle Operational
iPrescribe Operational
MedHx Operational
Myndshft Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Provider Solutions Operational
ePA Operational
mBC Operational
Rcopia Operational
Rcopia Region 1 Operational
Rcopia Region 2 Operational
Rcopia Region 3 Operational
Rcopia Region 4 Operational
Rcopia Region 5 Operational
Rcopia Staging Environment Operational
RxInform Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
SmartProcessor Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - MedHx (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On February 18, 2025, beginning at 10:00 PM ET, DrFirst will be implementing a network and firewall for MedHx and Gadget in our production environment.

There may be 3-5 minutes of interruption during this implementation, affecting the MedHx to Surescripts connection and all outbound traffic from MedHx.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Posted on Jan 31, 2025 - 09:46 EST
DrFirst is performing system maintenance in our production environment on Tuesday, February 18, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Posted on Feb 04, 2025 - 15:50 EST
DrFirst is performing system maintenance in our production environment on Tuesday, February 18, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Posted on Feb 06, 2025 - 09:35 EST
DrFirst is performing system maintenance in our production environment on Wednesday, February 26, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Posted on Feb 04, 2025 - 15:57 EST
RxInform will perform a scheduled system failover in our Production environment on February 27, 2025 at 7:00 PM ET. Failback will occur on March 6, 2025 at 7:00 PM ET.

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region: 52.89.91.236 and 100.20.118.222
East US Region: 3.132.12.212 and 3.142.160.182

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed. If needed, please restart your RxInform interface to process the messages again.

To view this notice at any time, visit: https://drfirst.statuspage.io/

Posted on Jan 07, 2025 - 17:20 EST
RxInform will perform a scheduled system failback in our Production environment on March 6, 2025 at 7:00 PM ET. (Failover will have occurred on February 27, 2025 at 7:00 PM ET.)

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region: 52.89.91.236 and 100.20.118.222
East US Region: 3.132.12.212 and 3.142.160.182

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed. If needed, please restart your RxInform interface to process the messages again.

To view this notice at any time, visit: https://drfirst.statuspage.io/

Posted on Jan 07, 2025 - 17:24 EST
Past Incidents
Feb 15, 2025

No incidents reported today.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Completed - The scheduled maintenance has been completed.
Feb 13, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, February 13, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Feb 6, 09:33 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 22:01 EST
Scheduled - DrFirst is performing emergency system maintenance in our production environment on Wednesday, February 12, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Feb 12, 16:36 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 22:00 EST
Update - DrFirst is performing system maintenance in our production environment on Wednesday, February 12, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Feb 3, 15:11 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 3, 14:35 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, February 12, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Jan 3, 11:47 EST
Feb 12, 2025
Completed - The scheduled maintenance has been completed.
Feb 12, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:01 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, February 11, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Feb 11, 18:01 EST
Feb 11, 2025
Completed - The scheduled maintenance has been completed.
Feb 11, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, February 11, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Feb 6, 09:30 EST
Completed - The scheduled maintenance has been completed.
Feb 11, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 13:00 EST
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, February 11, 2025 beginning at 1:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Feb 4, 14:37 EST
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 EST
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, February 4, 2025 beginning at 10:00 PM EST.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

Feb 4, 14:28 EST
Feb 4, 2025
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.