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Operational
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Operational
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Operational
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Operational
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Operational
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Operational
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Operational
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E-Prescribing Desktop (Rcopia)
Operational
E-Prescribing Desktop Region 1 (Rcopia)
Operational
E-Prescribing Desktop Region 2 (Rcopia)
Operational
E-Prescribing Desktop Region 3 (Rcopia)
Operational
E-Prescribing Desktop Region 4 (Rcopia)
Operational
E-Prescribing Desktop Region 5 (Rcopia)
Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Operational
Prescription Engagement (RxInform)
Operational
Prescription Routing (Gadget)
Operational
DrFirst Universal Login (IDaaS)
Operational
SFTP Services
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SmartSuite
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Operational
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DrFirst US Help Center
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DrFirst US Strategic & Premier Phone Support
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Operational
iPrescribe Support Services
Operational
iPrescribe Help Center
Operational
iPrescribe Callback Support
Operational
iPrescribe Live Messaging/Chat
Operational
Third-Party Vendor Services
Operational
EPCS IDP (Experian/ID.me)
Operational
PDMP
Operational
Pharmacy Network - Prescribing
Operational
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst Notification – Scheduled System Maintenance – Production – E-Prescribing Mobile (iPrescribe) – October 12, 2026, 10:00 PM ET Oct 12, 2026 22:00 - Oct 13, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 12, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:54 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:54 EDT
DrFirst Notification - Scheduled System Maintenance - Staging - October 13th, 9:00 PM ET Oct 13, 2026 21:00-23:00 EDT
DrFirst is performing system maintenance in our staging environment on Tuesday, October 13th at 9:00 PM ET.
To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:
If you currently have the following domain on your firewall allow list, no additional action is needed:
*.epcsdrfirst.com
*.drfirst.com
*.iprescribe.com
If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)
For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: DrFirst Status
Posted on Oct 09, 2026 - 10:16 EDT
To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:
If you currently have the following domain on your firewall allow list, no additional action is needed:
*.epcsdrfirst.com
*.drfirst.com
*.iprescribe.com
If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)
For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: DrFirst Status
Posted on Oct 09, 2026 - 10:16 EDT
DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – October 13, 2026, 10:00 PM ET Oct 13, 2026 22:00-23:00 EDT
Scheduled maintenance is planned for Prescription Routing (Gadget) on Tuesday, October 13, 2026 from 10:00 PM to 11:00 PM ET.
During this window, users may experience intermittent interruptions to prescription routing services.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 07, 2026 - 08:54 EDT
During this window, users may experience intermittent interruptions to prescription routing services.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Oct 07, 2026 - 08:54 EDT
DrFirst Notification – Scheduled System Maintenance – Production – October 13, 2026, 10:00 PM ET Oct 13, 2026 22:00 - Oct 14, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 13, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:26 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:26 EDT
DrFirst Notification – Scheduled System Maintenance – Production – EIP – October 14, 2026, 10:00 PM ET Oct 14, 2026 22:00 - Oct 15, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 14, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:57 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 12:57 EDT
DrFirst Notification – Scheduled System Maintenance – Production – E-Prescribing Mobile (iPrescribe/Peerson) – October 19, 2026, 10:00 PM ET Oct 19, 2026 22:00 - Oct 20, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 19, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:31 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:31 EDT
DrFirst Notification – Scheduled System Maintenance – Production – Prescription Routing (Gadget) – October 20, 2026, 10:00 PM ET Oct 20, 2026 22:00 - Oct 21, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:23 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Sep 24, 2026 - 13:23 EDT
DrFirst Notification – Scheduled System Maintenance – Production – Prescription Routing (Gadget) – October 20, 2026, 10:00 PM ET Oct 20, 2026 22:00 - Oct 21, 2026 01:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Sep 24, 2026 - 13:03 EDT
Sep 24, 2026 - 13:03 EDT
Scheduled -
DrFirst is performing system maintenance in our production environment on October 20, 2026, beginning at 10:00 PM ET.
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 24, 2026 - 13:02 EDT
Service interruptions are expected during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
Sep 24, 2026 - 13:02 EDT
DrFirst Notification - Scheduled System Maintenance - Production - October 22nd, 10:00 PM ET Oct 22, 2026 22:00 - Oct 23, 2026 01:00 EDT
DrFirst is performing system maintenance in our production environment on Thursday, October 22nd at 10:00 PM ET.
To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:
If you currently have the following domain on your firewall allow list, no additional action is needed:
*.epcsdrfirst.com
*.drfirst.com
*.iprescribe.com
If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)
For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: DrFirst Status
Posted on Oct 01, 2026 - 10:46 EDT
To avoid service interruption, as previously communicated, please ensure your network configuration has been updated to:
If you currently have the following domain on your firewall allow list, no additional action is needed:
*.epcsdrfirst.com
*.drfirst.com
*.iprescribe.com
If not, please complete DNS-Level Whitelisting – Whitelist domain names list above. (DNS-level whitelisting is recommended because it offers the most flexibility and ensures your systems stay up to date with any future infrastructure changes.)
For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: DrFirst Status
Posted on Oct 01, 2026 - 10:46 EDT
DrFirst Notification - Scheduled System Failover - Production - RxInform - Thursday, Oct 29, 2026 7:00 PM ET - Thursday Nov 5, 2026 7:00 PM ET Oct 29, 2026 19:00-20:00 EDT
Upcoming Production System Failover
Failover: Oct 29, 2026
Failback: Nov 5, 2026
Purpose.
The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.
Background.
RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026at 7:00 PM ET
RxInform NAT Gateway IP's (to be whitelisted by partners):
West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182
Impact.
There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.
Next steps.
For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new
Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Posted on Oct 02, 2026 - 14:10 EDT
Failover: Oct 29, 2026
Failback: Nov 5, 2026
Purpose.
The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.
Background.
RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026at 7:00 PM ET
RxInform NAT Gateway IP's (to be whitelisted by partners):
West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182
Impact.
There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.
Next steps.
For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new
Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Posted on Oct 02, 2026 - 14:10 EDT
DrFirst Notification - Scheduled System Maintenance - Daylight Savings Time (DST) - Staging & Production - October 31, 2026 - 11:59 PM Oct 31, 2026 23:45 - Nov 1, 2026 03:00 EST
Update -
We will be undergoing scheduled maintenance during this time.
Oct 07, 2026 - 09:43 EDT
Oct 07, 2026 - 09:43 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Oct 06, 2026 - 13:30 EDT
Oct 06, 2026 - 13:30 EDT
Scheduled -
DrFirst is performing scheduled system maintenance for Daylight Savings Time (DST) in our staging and production environments from October 31, 2026 at 11:59 PM ET to November 1, 2026 at 3:00 AM ET.
There is anticipated interruption in services during this maintenance window.
For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: DrFirst Status
Sep 30, 2026 - 10:51 EDT
There is anticipated interruption in services during this maintenance window.
For any questions, please go to http://help.drfirst.com or contact your DrFirst Channel Manager.
To view this notice at any time, go to: DrFirst Status
Sep 30, 2026 - 10:51 EDT
DrFirst Notification - Scheduled System Failover - Production - RxInform - Thursday, Oct 29, 2026 7:00 PM ET - Thursday Nov 5, 2026 7:00 PM ET Nov 5, 2026 19:00-20:00 EST
Upcoming Production System Failover
Failover: Oct 29, 2026
Failback: Nov 5, 2026
Purpose.
The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.
Background.
RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026at 7:00 PM ET
RxInform NAT Gateway IP's (to be whitelisted by partners):
West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182
Impact.
There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.
Next steps.
For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new
Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Posted on Oct 02, 2026 - 14:12 EDT
Failover: Oct 29, 2026
Failback: Nov 5, 2026
Purpose.
The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.
Background.
RxInform will perform a scheduled system failover in our Production environment on Oct 29, 2026 at 7:00 PM ET. Failback on Nov 5, 2026at 7:00 PM ET
RxInform NAT Gateway IP's (to be whitelisted by partners):
West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182
Impact.
There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.
Next steps.
For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new
Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.
Posted on Oct 02, 2026 - 14:12 EDT