All Systems Operational

Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
MedHx (Canada) Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - MedHx (Canada) Operational
EPCS ? Operational
Huddle Operational
iPrescribe Operational
MedHx Operational
Myndshft Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Provider Solutions Operational
ePA Operational
mBC Operational
Rcopia Operational
Rcopia Region 1 Operational
Rcopia Region 2 Operational
Rcopia Region 3 Operational
Rcopia Region 4 Operational
Rcopia Region 5 Operational
Rcopia Staging Environment Operational
RxInform Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
SmartProcessor Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Support Services Operational
Phone Support Operational
Help Center & Ticket Portal Operational
Help Center Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
InfinID Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - MedHx (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production – Rcopia, EPCS & iPrescribe - May 21, 2025, 10:00 PM ET May 21, 2025 22:00-23:30 EDT

DrFirst is performing system maintenance in our production environment on Wednesday, May 21, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Apr 15, 2025 - 12:29 EDT

DrFirst Notification - Scheduled System Maintenance – Production – EPCS - May 21, 2025, 10:00 PM ET May 21, 2025 22:00 - May 22, 2025 00:00 EDT

DrFirst is performing system maintenance in our production environment on Wednesday, May 21, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Posted on Apr 30, 2025 - 19:36 EDT

DrFirst Notification - Upcoming DNS Maintenance Notification – MedHx - June 5, 2025, 10:00 PM ET Jun 5, 2025 22:00-22:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 15, 2025 - 11:38 EDT
Scheduled - Dear Valued Customer,

We would like to inform you of an upcoming DNS maintenance activity aimed at enhancing the performance and reliability of our services.


What’s Changing:
As part of our ongoing infrastructure improvements, we will be updating the DNS configuration for the following services:
• medhxapi.drfirst.com
• companion.drfirst.com

What This Means for You:
• Minimal Impact Expected: Most users will experience no disruption.

Recommendations:
• Review your firewall and security settings to ensure compatibility with the updated DNS configuration
• Monitor your systems during the maintenance window for any unexpected behavior


Maintenance Window:
Date: 6/5/2025
Time: 10PM ET
Expected Duration: ~30 Minutes

We appreciate your understanding and cooperation as we work to enhance our services.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
May 14, 2025 - 14:38 EDT
May 16, 2025

No incidents reported today.

May 15, 2025
DrFirst Notification - Scheduled System Maintenance – Staging – EPCS - May 15, 2025, 1:00 PM ET
Completed - The scheduled maintenance has been completed.
May 15, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 13:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, May 15, 2025, beginning at 1:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
May 13, 09:37 EDT
May 14, 2025
DrFirst Notification - Scheduled System Maintenance – Staging – Rcopia - May 14, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
May 14, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Wednesday, May 14, 2025 beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Apr 15, 12:19 EDT
May 13, 2025
DrFirst Notification - Scheduled System Maintenance – Staging – PDMP - May 13, 2025, 1:00 PM ET
Completed - The scheduled maintenance has been completed.
May 13, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 13:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, May 13, 2025, beginning at 1:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
May 13, 09:40 EDT
May 12, 2025
DrFirst Notification - Scheduled System Maintenance – Production – Canada e-Prescribing - May 12, 2025, 11:00 PM ET
Completed - The scheduled maintenance has been completed.
May 12, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, May 12, 2025, beginning at 11:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
May 8, 09:13 EDT
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
DrFirst Notification - Scheduled System Maintenance – Production – EPCS - May 8, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
May 9, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, May 8, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
May 6, 09:56 EDT
May 8, 2025
DrFirst Notification - Scheduled System Maintenance – Staging – EPCS - May 8, 2025, 11:00 AM ET
Completed - The scheduled maintenance has been completed.
May 8, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 11:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, May 8, 2025, beginning at 11:00 AM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
May 6, 09:53 EDT
Intermittent Performance Issues - EPCS
Resolved - This incident has been resolved.
May 8, 11:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 11:36 EDT
Identified - The issue has been identified and a fix is being implemented.
May 8, 11:34 EDT
Investigating - Some customers may experience intermittent performance issues with EPCS at this time.
Our engineers are aware and working to resolve this as soon as possible.
May 8, 11:12 EDT
DrFirst Notification - Scheduled System Maintenance – Production & Staging – Canada - May 8, 2025, 8:00 AM ET
Completed - The scheduled maintenance has been completed.
May 8, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:00 EDT
Scheduled - DrFirst is performing system maintenance in our production & staging environment on Thursday, May 8, 2025, beginning at 8:00 AM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Apr 15, 12:24 EDT
May 7, 2025
DrFirst Notification - Scheduled System Maintenance – Production – EPCS - May 6, 2025, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
May 7, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, May 6, 2025, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
May 6, 09:51 EDT
May 6, 2025
May 5, 2025
Intermittent Performance Issues - Backline
Resolved - This incident has been resolved.
May 5, 13:30 EDT
Investigating - Some customers may experience intermittent performance issues with Backline at this time.
Our engineers are aware and working to resolve this as soon as possible.
May 5, 13:17 EDT
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

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