DrFirst Status

All Systems Operational

Backline Operational

Canada Operational

e-Prescribing (Canada) Operational

Medication History (MedHx) Canada Operational

SmartSig (Canada) Operational

SmartScan (Canada) Operational

3rd Party Service: Pharmacy Data Network (Ontario) Operational

3rd Party Service: Drug Information System (BC) Operational

3rd Party Service: Pharmacy Network - Medication History (Canada) Operational

Electronic Prescribing for Controlled Substances (EPCS) Operational

Huddle Operational

E-Prescribing Mobile (iPrescribe) Operational

Medication History (MedHx) Operational

Electronic Prior Authorization (Myndshft) Operational

Medical - Eligibility/Benefits Verification(BV) Operational

Medical - Batch Eligibility Operational

Medical - Patient Financial Responsibility(PFR) Operational

Medical - Prior Auth Requirements(PAR) Operational

Medical - Prior Auth Submission(PAS) Operational

Medical - PA Status Dashboard Operational

Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational

Pharmacy - Pharmacy Prior Authorization Operational

Pharmacy - Eligibility/Benefits Verification Operational

Population Risk Management (PRM) Operational

Total Benefits (Provider Solutions) Operational

Electronic Prior Authorization (ePA) Operational

Price Transparency (mBc) Operational

E-Prescribing Desktop (Rcopia) Operational

E-Prescribing Desktop Region 1 (Rcopia) Operational

E-Prescribing Desktop Region 2 (Rcopia) Operational

E-Prescribing Desktop Region 3 (Rcopia) Operational

E-Prescribing Desktop Region 4 (Rcopia) Operational

E-Prescribing Desktop Region 5 (Rcopia) Operational

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational

Prescription Engagement (RxInform) Operational

Prescription Routing (Gadget) Operational

DrFirst Universal Login (IDaaS) Operational

SmartSuite Operational

SmartAllergy Operational

SmartDrug Operational

SmartPharmacy Operational

System Migrations (SmartProcessor) Operational

SmartScan Operational

SmartSig Operational

SmartSwitch Operational

Support Services Operational

Phone Support Operational

Help Center & Ticket Portal Operational

Help Center Messaging/Chat Operational

Third-Party Vendor Services Operational

EPCS IDP (Experian/ID.me) Operational

PDMP Operational

InfinID Operational

Pharmacy Network - Prescribing Operational

Pharmacy Network - Medication History (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production – Canada - January 26, 2026, 10:00 PM ET Jan `26`, `2026` `22:00` - Jan `27`, `2026` `00:00` EST

DrFirst is performing system maintenance in our production environment on Monday, January 26, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jan 21, 2026 - 13:23 EST

DrFirst Notification - Scheduled System Maintenance – Staging– E-Prescribing Desktop (Rcopia) - January 27, 2026, 1:30 PM ET Jan `27`, `2026` `13:30`-`15:30` EST

DrFirst is performing system maintenance in our staging environment on Tuesday, January 27, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jan 22, 2026 - 16:27 EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - January 27, 2026, 9:00 PM ET Jan `27`, `2026` `21:00`-`23:00` EST

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Tuesday, January 27th, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team
Posted on Jan 21, 2026 - 17:31 EST

DrFirst Notification - Scheduled System Maintenance – Production – Canada Smart - January 27, 2026, 10:00 PM ET Jan `27`, `2026` `22:00` - Jan `28`, `2026` `00:00` EST

DrFirst is performing system maintenance in our production environment on Tuesday, January 27, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jan 21, 2026 - 13:28 EST

DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - January 27, 2026, 10:00 PM ET Jan `27`, `2026` `22:00` - Jan `28`, `2026` `00:00` EST

DrFirst is performing system maintenance in our production environment on Tuesday, January 27, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jan 22, 2026 - 16:18 EST

DrFirst Notification - Scheduled System Maintenance – Production – Canada Medication History - January 28, 2026, 10:00 PM ET Jan `28`, `2026` `22:00` - Jan `29`, `2026` `00:00` EST

DrFirst is performing system maintenance in our production environment on Wednesday, January 28, 2026, beginning at 10:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jan 21, 2026 - 13:30 EST

DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - January 29, 2026, 10:00 PM ET Jan `29`, `2026` `22:00` - Jan `30`, `2026` `00:00` EST

DrFirst is performing system maintenance in our production environment on Thursday, January 29, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jan 22, 2026 - 16:24 EST

DrFirst Notification - Scheduled Network Maintenance - Production Environment - January 30, 2026, 10:00 PM ET Jan `30`, `2026` `22:00`-`23:30` EST

DrFirst is performing network maintenance on Friday, January 30, 2026, beginning at 10:00 PM ET.

Two brief 1-3 minute interruptions to network traffic may occur during the maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jan 08, 2026 - 15:17 EST

DrFirst Notification - Scheduled System Maintenance - Help Center (US Brand) - January 30, 2026, 10:00 PM ET Jan `30`, `2026` `22:00` - Jan `31`, `2026` `00:00` EST

DrFirst is performing scheduled system maintenance to help.drfirst.com on January 30, 2026, from 10:00 PM ET until midnight.

During this maintenance window, the Help Center will be completely offline—ticket submission and chat services will be unavailable.

Thank you for your patience as we work to improve our ability to address your support needs.
Posted on Jan 22, 2026 - 13:30 EST

DrFirst Notification - Scheduled Network Maintenance - Production Environment - February 12, 2026, 10:00 PM ET Feb `12`, `2026` `22:00` - Feb `13`, `2026` `06:00` EST

DrFirst's Data Center provider will be performing scheduled maintenance Thursday, February 12, 2026, beginning at 10:00 PM ET through Friday, February 13, 2026, 6:00 AM ET.

No service interruption is expected during this maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jan 20, 2026 - 16:41 EST

Past Incidents

Jan 24, 2026

No incidents reported today.

Jan 23, 2026

DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Mobile & Desktop (Rcopia/iPrescribe) & - January 23, 2026, 9:00 PM ET

Completed - The scheduled maintenance has been completed.
Jan 23, 23:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 23, 19:31 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Friday, January 23, 2026, beginning at 9:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 23, 21:00 EST

Jan 22, 2026

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - January 22, 2026, 2:00 AM ET

Completed - The scheduled maintenance has been completed.
Jan 22, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 02:00 EST

Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, January 22nd, beginning at 2:00 am ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager. The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io
Jan 8, 07:31 EST

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) January 12, 2026, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Jan 13, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:00 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Monday, January 12, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 6, 10:14 EST

Jan 12, 2026

DrFirst Notification - Scheduled System Maintenance – Production – Huddle - January 12, 2026, 3:00 PM ET

Completed - The scheduled maintenance has been completed.
Jan 12, 17:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 15:00 EST

Scheduled - DrFirst is performing system maintenance in our production environment on Monday, January 12, 2026, beginning at 3:00 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jan 8, 11:28 EST

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

All Systems Operational

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance – Production – Canada - January 26, 2026, 10:00 PM ET Jan 26, 2026 22:00 - Jan 27, 2026 00:00 EST

DrFirst Notification - Scheduled System Maintenance – Staging– E-Prescribing Desktop (Rcopia) - January 27, 2026, 1:30 PM ET Jan 27, 2026 13:30-15:30 EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - January 27, 2026, 9:00 PM ET Jan 27, 2026 21:00-23:00 EST

DrFirst Notification - Scheduled System Maintenance – Production – Canada Smart - January 27, 2026, 10:00 PM ET Jan 27, 2026 22:00 - Jan 28, 2026 00:00 EST

DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - January 27, 2026, 10:00 PM ET Jan 27, 2026 22:00 - Jan 28, 2026 00:00 EST

DrFirst Notification - Scheduled System Maintenance – Production – Canada Medication History - January 28, 2026, 10:00 PM ET Jan 28, 2026 22:00 - Jan 29, 2026 00:00 EST

DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - January 29, 2026, 10:00 PM ET Jan 29, 2026 22:00 - Jan 30, 2026 00:00 EST

DrFirst Notification - Scheduled Network Maintenance - Production Environment - January 30, 2026, 10:00 PM ET Jan 30, 2026 22:00-23:30 EST

DrFirst Notification - Scheduled System Maintenance - Help Center (US Brand) - January 30, 2026, 10:00 PM ET Jan 30, 2026 22:00 - Jan 31, 2026 00:00 EST

DrFirst Notification - Scheduled Network Maintenance - Production Environment - February 12, 2026, 10:00 PM ET Feb 12, 2026 22:00 - Feb 13, 2026 06:00 EST

Past Incidents

DrFirst Notification - Scheduled System Maintenance – Production – Canada - January 26, 2026, 10:00 PM ET Jan `26`, `2026` `22:00` - Jan `27`, `2026` `00:00` EST

DrFirst Notification - Scheduled System Maintenance – Staging– E-Prescribing Desktop (Rcopia) - January 27, 2026, 1:30 PM ET Jan `27`, `2026` `13:30`-`15:30` EST

DrFirst Notification - Scheduled System Maintenance – Production – PDMP - January 27, 2026, 9:00 PM ET Jan `27`, `2026` `21:00`-`23:00` EST

DrFirst Notification - Scheduled System Maintenance – Production – Canada Smart - January 27, 2026, 10:00 PM ET Jan `27`, `2026` `22:00` - Jan `28`, `2026` `00:00` EST

DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - January 27, 2026, 10:00 PM ET Jan `27`, `2026` `22:00` - Jan `28`, `2026` `00:00` EST

DrFirst Notification - Scheduled System Maintenance – Production – Canada Medication History - January 28, 2026, 10:00 PM ET Jan `28`, `2026` `22:00` - Jan `29`, `2026` `00:00` EST

DrFirst Notification - Scheduled System Maintenance – Production – E-Prescribing Desktop (Rcopia) - January 29, 2026, 10:00 PM ET Jan `29`, `2026` `22:00` - Jan `30`, `2026` `00:00` EST

DrFirst Notification - Scheduled Network Maintenance - Production Environment - January 30, 2026, 10:00 PM ET Jan `30`, `2026` `22:00`-`23:30` EST

DrFirst Notification - Scheduled System Maintenance - Help Center (US Brand) - January 30, 2026, 10:00 PM ET Jan `30`, `2026` `22:00` - Jan `31`, `2026` `00:00` EST

DrFirst Notification - Scheduled Network Maintenance - Production Environment - February 12, 2026, 10:00 PM ET Feb `12`, `2026` `22:00` - Feb `13`, `2026` `06:00` EST