DrFirst Notification - Scheduled System Maintenance – Production – May 17, 2026, 10:30 PM ET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 2026 - 22:30 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Sunday, May 17, 2026, beginning at 10:30 PM ET.

Service interruptions are expected during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
May 17, 2026 22:30-23:30 EDT
Backline Operational
Canada Operational
e-Prescribing (Canada) Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Pharmacy Data Network (Ontario) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Under Maintenance
Huddle Operational
E-Prescribing Mobile (iPrescribe) Under Maintenance
InfinID Under Maintenance
Medication History (MedHx) Under Maintenance
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBc) Operational
E-Prescribing Desktop (Rcopia) Under Maintenance
E-Prescribing Desktop Region 1 (Rcopia) Under Maintenance
E-Prescribing Desktop Region 2 (Rcopia) Under Maintenance
E-Prescribing Desktop Region 3 (Rcopia) Under Maintenance
E-Prescribing Desktop Region 4 (Rcopia) Under Maintenance
E-Prescribing Desktop Region 5 (Rcopia) Under Maintenance
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Under Maintenance
DrFirst Universal Login (IDaaS) Under Maintenance
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Under Maintenance
EPCS IDP (Experian/ID.me) Under Maintenance
PDMP Under Maintenance
Pharmacy Network - Prescribing Under Maintenance
Pharmacy Network - Medication History (US) Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network scheduled maintenance - US-WEST-2 of AWS Gadget and Comsrv Production May 21, 2026 22:00-22:30 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 13, 2026 - 13:24 EDT
Scheduled - We have scheduled network maintenance for the production AWS US-WEST-2 environment.

Applications in US-WEST-2 — Gadget:
pharmacy-service.drfirst.com
pharmacy-service-west2.drfirst.com
prod-us-gadget-west2-prometheus.prod.drfirst.com

Applications in US-WEST-2 — Comsrv:
prod-us-comsrv-west2-prometheus.prod.drfirst.com
drug-service.drfirst.com
drug-service-west2.drfirst.com
formulary-service.drfirst.com
formulary-service-west2.drfirst.com

Scheduled Maintenance Window: 10:00 PM EDT on 5/21

During the maintenance window, there may be a 1–2 minute interruption to outbound traffic only.
May 13, 2026 - 13:23 EDT
May 17, 2026

Unresolved incident: DrFirst Notification - Scheduled System Maintenance – Production – May 17, 2026, 10:30 PM ET.

May 16, 2026

No incidents reported.

May 15, 2026
DrFirst Notification - Phone & Chat Support Unavailable – May 15, 2:00–2:30 PM ET
Completed - The scheduled maintenance has been completed.
May 15, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:00 EDT
Scheduled - Our Customer Support team will be holding an internal all-hands meeting on Friday, May 15, 2025, from 2:00 PM to 2:30 PM ET. During this window, phone and chat support will be temporarily unavailable.
The Help Center and ticket submission will remain fully available throughout this period.

During this time, please submit a request at:

DrFirst US Support Services - https://help.drfirst.com/hc/en-us/requests/new
iPrescribe Support Services - https://help.iprescribe.com/hc/en-us/requests/new

We appreciate your patience and understanding.
May 14, 13:53 EDT
May 14, 2026
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – May 13, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
May 14, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, May 13, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 8, 14:26 EDT
May 13, 2026
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – May 13, 2026, 1:00 PM ET
Completed - The scheduled maintenance has been completed.
May 13, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 13:00 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Wednesday, May 13, 2026, beginning at 1:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 8, 15:55 EDT
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Resolved - This incident has been resolved.
May 13, 14:06 EDT
Monitoring - We are currently monitoring following a brief window of elevated session authentication errors that affected access to the application. Service has stabilized and access has been restored. Our team is continuing to investigate the root cause and determine next steps. We will provide another update as more information becomes available.
May 13, 13:16 EDT
Investigating - Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
May 13, 12:52 EDT
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - May 13, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
May 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, May 13, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 11, 09:01 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – May 12, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
May 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, May 12, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 8, 14:24 EDT
May 12, 2026
Elevated Script Failure Rates - Third-Party Network Delay
Resolved - This incident has been resolved.
May 12, 20:19 EDT
Identified - Identified - The third-party network has identified the source of the delay and is actively working on a resolution. We will provide another update once we are informed the fix is in place.

As a reminder, scripts that remain pending beyond 120 minutes will be marked as failed in the client system due to system timeout behavior. This does not necessarily reflect an actual rejection by the pharmacy.
May 12, 16:54 EDT
Investigating - We are currently experiencing elevated prescription script failure rates affecting script processing through the third-party network. A buildup of pending scripts is occurring due to scripts are not returning as verified in a timely manner.

Please note: scripts that remain in a pending state beyond 120 minutes will be marked as failed in the client system. This is a system timeout behavior and does not necessarily reflect an actual rejection by the pharmacy.

We are actively working with our third-party network partner to address the delay and reduce the backlog of pending scripts. Further updates will be provided as more information becomes available.
May 12, 16:36 EDT
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – May 12, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
May 12, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, May 12, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 8, 14:31 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – May 11, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
May 12, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, May 11, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 8, 14:21 EDT
May 11, 2026
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Resolved - This incident has been resolved.
May 8, 15:24 EDT
Investigating - Some customers may experience intermittent performance issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) at this time. Our engineers are aware and working to resolve this as soon as possible.
May 8, 14:58 EDT
Degraded Performance – US Live Messaging / Chat
Resolved - This incident has been resolved.
May 8, 14:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 05:20 EDT
Investigating - We are currently aware of an ongoing issue affecting DrFirst US Live Messaging and Chat functionality. The disruption is caused by an outage impacting an external third-party platform that supports these services. Our team is actively monitoring the situation. We appreciate your patience as we work to restore full service.
May 7, 21:55 EDT
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - May 7, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
May 8, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, May 7, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
May 4, 08:42 EDT
DrFirst Notification - Scheduled System Maintenance – Production - E-Prescribing Desktop (Rcopia) – May 7, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
May 8, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Thursday, May 7, 2026, beginning at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
To view this notice at any time, go to: https://drfirst.statuspage.io/
May 7, 10:25 EDT
May 7, 2026
DrFirst Notification - Scheduled System Maintenance – Staging - E-Prescribing Desktop (Rcopia) – May 7, 2026, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
May 7, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Thursday, May 7, 2026, beginning at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 7, 10:27 EDT
May 6, 2026
CA CURES Connectivity Issue — PDMP Transactions Impacted
Resolved - This incident has been resolved.
May 6, 20:42 EDT
Investigating - We are currently investigating an issue affecting PDMP transactions in California. CA CURES appears to be unavailable, which is preventing PDMP checks from completing for California providers. Our team is actively investigating the root cause, including potential connectivity and traffic routing factors. We will provide an update as additional information becomes available.
May 6, 18:43 EDT
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - May 6, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
May 6, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, May 6, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
May 4, 08:46 EDT
May 5, 2026
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Resolved - This incident has been resolved.
May 5, 13:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 12:59 EDT
Update - IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
May 5, 12:48 EDT
Update - We are continuing to investigate this issue.
May 5, 12:43 EDT
Update - We are continuing to investigate this issue.
May 5, 12:40 EDT
Investigating - IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
May 5, 10:18 EDT
Third-Party Connectivity Issue – ePrescribing Impacted
Resolved - This incident has been resolved.
May 5, 10:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 19:17 EDT
Update - We are continuing to investigate this issue.
May 4, 18:36 EDT
Update - We are continuing to investigate this issue.
May 4, 17:55 EDT
Update - We are continuing to investigate this issue.
May 4, 17:17 EDT
Investigating - Some customers may be experiencing intermittent issues with Pharmacy Network - Prescribing. This is related to a third-party connectivity issue currently under investigation. We will provide updates as more information becomes available.
May 4, 16:20 EDT
May 4, 2026
May 3, 2026

No incidents reported.

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