DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – July 13, 2026, 10:00 PM ET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 2026 - 22:00 EDT
Scheduled - DrFirst is performing system maintenance on Prescription Routing (Gadget) in our production environment on Monday, July 13th 2026, 10:00 PM ET to 11:59 PM ET.

During this time, there is no anticipated impact to prescription transmissions.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 13, 2026 22:00 - Jul 14, 2026 00:00 EDT
Backline Operational
Canada Operational
Medication History (MedHx) Canada Operational
SmartSig (Canada) Operational
SmartScan (Canada) Operational
3rd Party Service: Drug Information System (BC) Operational
3rd Party Service: Pharmacy Network - Medication History (Canada) Operational
Electronic Prescribing for Controlled Substances (EPCS) Operational
Huddle Operational
E-Prescribing Mobile (iPrescribe) Operational
InfinID Operational
Medication History (MedHx) Operational
Electronic Prior Authorization (Myndshft) Operational
Medical - Eligibility/Benefits Verification(BV) Operational
Medical - Batch Eligibility Operational
Medical - Patient Financial Responsibility(PFR) Operational
Medical - Prior Auth Requirements(PAR) Operational
Medical - Prior Auth Submission(PAS) Operational
Medical - PA Status Dashboard Operational
Pharmacy - Realtime Pharmacy Benefits(RTPB) Operational
Pharmacy - Pharmacy Prior Authorization Operational
Pharmacy - Eligibility/Benefits Verification Operational
Population Risk Management (PRM) Operational
Total Benefits (Provider Solutions) Operational
Electronic Prior Authorization (ePA) Operational
Price Transparency (mBC) Operational
Eligibility - Pharmacy Benefits Operational
E-Prescribing Desktop (Rcopia) Operational
E-Prescribing Desktop Region 1 (Rcopia) Operational
E-Prescribing Desktop Region 2 (Rcopia) Operational
E-Prescribing Desktop Region 3 (Rcopia) Operational
E-Prescribing Desktop Region 4 (Rcopia) Operational
E-Prescribing Desktop Region 5 (Rcopia) Operational
E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) Operational
Prescription Engagement (RxInform) Operational
Prescription Routing (Gadget) Under Maintenance
DrFirst Universal Login (IDaaS) Operational
SmartSuite Operational
SmartAllergy Operational
SmartDrug Operational
SmartPharmacy Operational
System Migrations (SmartProcessor) Operational
SmartScan Operational
SmartSig Operational
SmartSwitch Operational
Prescription Renewals (SmartRenewal) Operational
DrFirst US Support Services Operational
DrFirst US Help Center Operational
DrFirst US Strategic & Premier Phone Support Operational
DrFirst US Live Messaging/Chat Operational
iPrescribe Support Services Operational
iPrescribe Help Center Operational
iPrescribe Callback Support Operational
iPrescribe Live Messaging/Chat Operational
Third-Party Vendor Services Operational
EPCS IDP (Experian/ID.me) Operational
PDMP Operational
Pharmacy Network - Prescribing Operational
Pharmacy Network - Medication History (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

DrFirst Notification - Scheduled System Maintenance - Staging - July 14th, 2026, 1:30 PM ET Jul 14, 2026 13:30-15:30 EDT

DrFirst is performing system maintenance in our staging environment on Tuesday, July 14th at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jul 13, 2026 - 17:25 EDT

DrFirst Notification - Scheduled System Maintenance - Production - PI Platform (AWS Migration Cutover) - July 14 2026, 10:00 PM ET Jul 14, 2026 22:00 - Jul 15, 2026 00:00 EDT

DrFirst is performing system maintenance in our production environment on Tuesday, July 14, 2026, beginning at 10:00 PM ET.

A brief interruption in services is anticipated during this scheduled maintenance window as part of the PI Platform AWS infrastructure cutover. We will provide updates as the migration progresses.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jul 09, 2026 - 15:46 EDT

DrFirst Notification - Scheduled System Maintenance - Help Centers - July 14, 2026, 10:00 PM ET Jul 14, 2026 22:00 - Jul 15, 2026 00:00 EDT

The US, iPrescribe, Canada, Jazz, and Myndshft Help Centers will be offline for scheduled maintenance from 10:00 PM ET on 7/14 to 12:00 AM ET on 7/15. Ticket submission and messaging will be unavailable during this window.

Thank you for your patience during this maintenance window.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jul 13, 2026 - 16:24 EDT

DrFirst Notification - Scheduled System Maintenance – Production - PDMP - July 15, 2026, 3:00 AM ET Jul 15, 2026 03:00-06:00 EDT

Our vendor is performing system maintenance in their production environment on Wednesday, July 15, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Posted on Jul 13, 2026 - 08:35 EDT
Jul 13, 2026
DrFirst Notification - Scheduled System Maintenance - Production - PRIME mBC Certificate Swap - July 13 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 13, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 21:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, July 13, 2026, beginning at 9:00 PM ET.

A brief interruption in services is anticipated during this scheduled maintenance window as part of the PRIME mBC Certificate Swap.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 9, 15:58 EDT
Intermittent Performance Issues - Backline
Resolved - This incident has been resolved.
Jul 13, 15:52 EDT
Update - We are continuing to investigate this issue.
Jul 13, 15:51 EDT
Investigating - Some customers may experience intermittent performance issues with Backline at this time.
Our engineers are aware and working to resolve this as soon as possible.
Jul 13, 15:25 EDT
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - July 9, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, July 9, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Jul 8, 16:46 EDT
DrFirst Notification - Scheduled System Maintenance - Production- E-Prescribing Desktop (Rcopia) - July 8th, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, July 8th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 8, 10:42 EDT
Jul 8, 2026
Jul 7, 2026
DrFirst Notification - Scheduled System Maintenance - Staging - E-Prescribing Desktop (Rcopia) - July 7th, 1:30 PM ET
Completed - The scheduled maintenance has been completed.
Jul 7, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:30 EDT
Scheduled - DrFirst is performing system maintenance in our staging environment on Tuesday, July 7th at 1:30 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jul 7, 11:31 EDT
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
DrFirst Notification - Scheduled System Maintenance - Production - E-Prescribing Desktop (Rcopia) - July 1, 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 2, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Wednesday, July 1st at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 29, 14:27 EDT
Jul 1, 2026
DrFirst Notification - Scheduled System Maintenance – Production - PDMP - July 1, 2026, 3:00 AM ET
Completed - The scheduled maintenance has been completed.
Jul 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 03:00 EDT
Scheduled - Our vendor is performing system maintenance in their production environment on Wednesday, July 1, 2026, beginning at 3:00 AM ET.

Service interruptions are expected during this scheduled maintenance window. Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 29, 08:50 EDT
DrFirst Notification - Scheduled System Maintenance – Production – PDMP - June 30, 2026, 9:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 1, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 EDT
Scheduled - DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Tuesday, June 30, beginning at 9:00 pm ET.

During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team
Jun 27, 07:46 EDT
DrFirst Notification - Scheduled System Maintenance - Production - Prescription Routing (Gadget) - June 30th 2026, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 1, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 30th 2026, 10:00 PM ET to July 1st 2026, 12:00 AM ET.

During this time, prescription transmissions and related status updates could be delayed by approximately 15 minutes, though the actual delays may be longer.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 27, 07:38 EDT
DrFirst Notification - Scheduled System Maintenance - Production- June 30th, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jul 1, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 30th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 24, 16:35 EDT
DrFirst Notification - Scheduled System Maintenance - Production - PI Platform | June 30, 10PM ET
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:01 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Tuesday, June 30, 2026, beginning at 10:00 PM ET.

A brief interruption in services is anticipated during this scheduled maintenance window as part of the PI Platform AWS infrastructure cutover. We will provide updates as the migration progresses.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 24, 11:30 EDT
Jun 30, 2026
Intermittent Performance Issues - Backline
Resolved - This incident has been resolved.
Jun 30, 15:34 EDT
Monitoring - Backline service has been restored. Our team continues to monitor the system closely. You may experience intermittent issues as we complete our resolution work.

We will notify you when monitoring is concluded. Thank you for your patience.

The Backline Team
Jun 30, 14:38 EDT
Update - We are continuing to investigate this issue.
Jun 30, 14:25 EDT
Investigating - Some customers may experience intermittent performance issues with Backline at this time.
Our engineers are aware and working to resolve this as soon as possible.
Jun 30, 13:39 EDT
DrFirst Notification - Scheduled System Maintenance - Production- E-Prescribing Desktop (Rcopia) - June 29th, 10:00 PM ET
Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 22:00 EDT
Scheduled - DrFirst is performing system maintenance in our production environment on Monday, June 29th at 10:00 PM ET.

There is no anticipated interruption in services during this scheduled maintenance window.

For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.

The DrFirst Team

To view this notice at any time, go to: https://drfirst.statuspage.io/
Jun 29, 14:25 EDT
Jun 29, 2026
← Incident History Powered by Atlassian Statuspage