All Systems Operational
Backline
Operational
Canada
Operational
MedHx (Canada)
Operational
SmartSig (Canada)
Operational
SmartScan (Canada)
Operational
3rd Party Service: Pharmacy Data Network (Ontario)
Operational
3rd Party Service: Drug Information System (BC)
Operational
3rd Party Service: Pharmacy Network - MedHx (Canada)
Operational
EPCS
?
Operational
Huddle
Operational
iPrescribe
Operational
MedHx
Operational
Population Risk Management (PRM)
Operational
Provider Solutions
Operational
ePA
Operational
mBC
Operational
Rcopia
Operational
Rcopia Region 1
Operational
Rcopia Region 2
Operational
Rcopia Region 3
Operational
Rcopia Region 4
Operational
Rcopia Region 5
Operational
Rcopia Staging Environment
Operational
RxInform
Operational
SmartSuite
Operational
SmartAllergy
Operational
SmartDrug
Operational
SmartPharmacy
Operational
SmartProcessor
Operational
SmartScan
Operational
SmartSig
Operational
SmartSwitch
Operational
Support Services
Operational
Phone Support
Operational
Help Center & Ticket Portal
Operational
Help Center Messaging/Chat
Operational
Third-Party Vendor Services
Operational
EPCS IDP (Experian/ID.me)
Operational
PDMP
Operational
InfinID
Operational
Pharmacy Network - Prescribing
Operational
Pharmacy Network - MedHx (US)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DrFirst Notification - Scheduled System Maintenance - Production- Backline - May 13, 2024, 10:00 PM ET
May 13, 2024 22:00-22:30 EDT
DrFirst is performing scheduled system maintenance to our production environment for Backline on May 13, 2024 ET.
There is an anticipated interruption in services of 10 minutes during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Account Manager.
Posted on Apr 24, 2024 - 12:43 EDT
There is an anticipated interruption in services of 10 minutes during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Account Manager.
Posted on Apr 24, 2024 - 12:43 EDT
DrFirst Notification - Scheduled System Maintenance - Staging - Rcopia - May 14, 2024, 12:00 PM ET
May 14, 2024 12:00-13:00 EDT
On Tuesday, May 14, 2024, 12:00 PM ET, DrFirst will be performing scheduled system maintenance to our staging environment.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on May 06, 2024 - 11:14 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on May 06, 2024 - 11:14 EDT
DrFirst Notification - Scheduled System Maintenance - Staging - Rcopia - May 21, 2024, 12:00 PM ET
May 21, 2024 12:00-13:00 EDT
On Tuesday, May 21, 2024, 12:00 PM ET, DrFirst will be performing scheduled system maintenance to our staging environment.
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on May 07, 2024 - 10:15 EDT
There is no anticipated interruption in services during this scheduled maintenance window.
For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.
The DrFirst Team
Posted on May 07, 2024 - 10:15 EDT
DrFirst Notification - Scheduled System Upgrade - Production - DDoS implementation for ui.epcsdrfirst.com - May 29, 2024, 10:00 PM ET
May 29, 2024 22:00-22:30 EDT
There will be a DDoS implementation for ui.epcsdrfirst.com at 10 PM EST on May 29, 2024.
DrFirst will be migrating services from ui.epcsdrfirst.com to a new hosting platform, thereby changing the underlying service IP address.
Please review the changes carefully to ensure no disruption of services after the migration.
DNS Change:
This migration involves changing IPs for listed services’ DNS. DrFirst will reduce the DNS TTL (time-to-live) to around 30 seconds for quicker propagation so please ensure your DNS setup honors the TTL to avoid any issues.
IP Change:
1. If your networking team is currently whitelisting DrFirst at a domain level (e.g. *.drfirst.com or *.epcsdrfirst.com) then NO action is needed as the DrFirst domains are NOT changing.
2. If your networking team uses IP addresses for whitelisting DrFirst, then in addition to currently whitelisted subnets please ADD 2 more IP addresses (old and new IP listed below).
Environment: Production
Current Subnet Whitelist Requirement: 207.117.57.0/24, 65.221.4.0/24
Additional IPs to be Whitelisted: 45.60.233.33, 45.60.233.35
DrFirst will NOT be shutting down the old IP addresses currently serving the URL to avoid any abrupt disruption of service but there will be a hard cut-off date communicated separately.
Please reach out to your DrFirst Account Manager or DrFirst Support for any additional questions or clarifications.
You may also refer back to this notice at anytime by visiting: https://drfirst.statuspage.io/
Posted on May 09, 2024 - 11:09 EDT
DrFirst will be migrating services from ui.epcsdrfirst.com to a new hosting platform, thereby changing the underlying service IP address.
Please review the changes carefully to ensure no disruption of services after the migration.
DNS Change:
This migration involves changing IPs for listed services’ DNS. DrFirst will reduce the DNS TTL (time-to-live) to around 30 seconds for quicker propagation so please ensure your DNS setup honors the TTL to avoid any issues.
IP Change:
1. If your networking team is currently whitelisting DrFirst at a domain level (e.g. *.drfirst.com or *.epcsdrfirst.com) then NO action is needed as the DrFirst domains are NOT changing.
2. If your networking team uses IP addresses for whitelisting DrFirst, then in addition to currently whitelisted subnets please ADD 2 more IP addresses (old and new IP listed below).
Environment: Production
Current Subnet Whitelist Requirement: 207.117.57.0/24, 65.221.4.0/24
Additional IPs to be Whitelisted: 45.60.233.33, 45.60.233.35
DrFirst will NOT be shutting down the old IP addresses currently serving the URL to avoid any abrupt disruption of service but there will be a hard cut-off date communicated separately.
Please reach out to your DrFirst Account Manager or DrFirst Support for any additional questions or clarifications.
You may also refer back to this notice at anytime by visiting: https://drfirst.statuspage.io/
Posted on May 09, 2024 - 11:09 EDT
DrFirst Notification - Scheduled System Upgrade - Production - DDoS implementation for ws.epcsdrfirst.com - May 31, 2024, 10:00 PM ET
May 31, 2024 22:00-22:30 EDT
There will be a DDoS implementation for ws.epcsdrfirst.com at 10 PM EST on May 31, 2024.
DrFirst will be migrating services ws.epcsdrfirst.com to a new hosting platform, thereby changing the underlying service IP address.
Please review the changes carefully to ensure no disruption of services after the migration.
DNS Change:
This migration involves changing IPs for listed services’ DNS. DrFirst will reduce the DNS TTL (time-to-live) to around 30 seconds for quicker propagation so please ensure your DNS setup honors the TTL to avoid any issues.
IP Change:
1. If your networking team is currently whitelisting DrFirst at a domain level (e.g. *.drfirst.com or *.epcsdrfirst.com) then NO action is needed as the DrFirst domains are NOT changing.
2. If your networking team uses IP addresses for whitelisting DrFirst, then in addition to currently whitelisted subnets please ADD 2 more IP addresses (old and new IP listed below).
Environment: Production
Current Subnet Whitelist Requirement: 207.117.57.0/24, 65.221.4.0/24
Additional IPs to be Whitelisted: 45.60.233.33, 45.60.233.35
DrFirst will NOT be shutting down the old IP addresses currently serving the URL to avoid any abrupt disruption of service but there will be a hard cut-off date communicated separately.
Please reach out to your DrFirst Account Manager or DrFirst Support for any additional questions or clarifications.
You may also refer back to this notice at anytime by visiting: https://drfirst.statuspage.io/
Posted on May 09, 2024 - 11:39 EDT
DrFirst will be migrating services ws.epcsdrfirst.com to a new hosting platform, thereby changing the underlying service IP address.
Please review the changes carefully to ensure no disruption of services after the migration.
DNS Change:
This migration involves changing IPs for listed services’ DNS. DrFirst will reduce the DNS TTL (time-to-live) to around 30 seconds for quicker propagation so please ensure your DNS setup honors the TTL to avoid any issues.
IP Change:
1. If your networking team is currently whitelisting DrFirst at a domain level (e.g. *.drfirst.com or *.epcsdrfirst.com) then NO action is needed as the DrFirst domains are NOT changing.
2. If your networking team uses IP addresses for whitelisting DrFirst, then in addition to currently whitelisted subnets please ADD 2 more IP addresses (old and new IP listed below).
Environment: Production
Current Subnet Whitelist Requirement: 207.117.57.0/24, 65.221.4.0/24
Additional IPs to be Whitelisted: 45.60.233.33, 45.60.233.35
DrFirst will NOT be shutting down the old IP addresses currently serving the URL to avoid any abrupt disruption of service but there will be a hard cut-off date communicated separately.
Please reach out to your DrFirst Account Manager or DrFirst Support for any additional questions or clarifications.
You may also refer back to this notice at anytime by visiting: https://drfirst.statuspage.io/
Posted on May 09, 2024 - 11:39 EDT