A fix has been implemented and we are monitoring the results.
Posted May 01, 2026 - 11:57 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 01, 2026 - 11:53 EDT
Update
We are currently investigating an issue affecting login access for retail & portal practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
Posted May 01, 2026 - 11:37 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 01, 2026 - 10:51 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 01, 2026 - 10:19 EDT
Update
We are continuing to investigate this issue.
Posted May 01, 2026 - 10:03 EDT
Investigating
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
Posted May 01, 2026 - 09:48 EDT
This incident affected: E-Prescribing Desktop (Rcopia) (E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia), E-Prescribing Desktop Region 5 (Rcopia)) and E-Prescribing Mobile (iPrescribe).