Intermittent Login Issues with E-Prescribing Desktop (Rcopia)

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted Sep 18, 2026 - 13:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 18, 2026 - 13:46 EDT

Update

We are continuing to investigate this issue.

Posted Sep 18, 2026 - 13:38 EDT

Investigating

Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

Posted Sep 18, 2026 - 13:38 EDT

This incident affected: E-Prescribing Desktop (Rcopia) (E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia), E-Prescribing Desktop Region 5 (Rcopia)).