Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Incident Report for DrFirst

Resolved

This incident has been resolved.
Posted May 05, 2026 - 13:55 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 05, 2026 - 12:59 EDT

Update

IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
Posted May 05, 2026 - 12:48 EDT

Update

We are continuing to investigate this issue.
Posted May 05, 2026 - 12:43 EDT

Update

We are continuing to investigate this issue.
Posted May 05, 2026 - 12:40 EDT

Investigating

IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
Posted May 05, 2026 - 10:18 EDT
This incident affected: Third-Party Vendor Services (EPCS IDP (Experian/ID.me)).
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