Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted Dec 11, 2025 - 13:23 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 11, 2025 - 13:11 EST

Update

We are continuing to investigate this issue.

Posted Dec 11, 2025 - 12:34 EST

Investigating

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

Posted Dec 11, 2025 - 12:30 EST

This incident affected: E-Prescribing Desktop (Rcopia) (E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia), E-Prescribing Desktop Region 5 (Rcopia)).