DrFirst Notification - Phone & Chat Support Unavailable – May 15, 2:00–2:30 PM ET

Scheduled Maintenance Report for DrFirst

Completed

The scheduled maintenance has been completed.

Posted May 15, 2026 - 14:30 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 15, 2026 - 14:00 EDT

Scheduled

Our Customer Support team will be holding an internal all-hands meeting on Friday, May 15, 2025, from 2:00 PM to 2:30 PM ET. During this window, phone and chat support will be temporarily unavailable.
The Help Center and ticket submission will remain fully available throughout this period.

During this time, please submit a request at:

DrFirst US Support Services - https://help.drfirst.com/hc/en-us/requests/new
iPrescribe Support Services - https://help.iprescribe.com/hc/en-us/requests/new

We appreciate your patience and understanding.

Posted May 14, 2026 - 13:53 EDT

This scheduled maintenance affected: DrFirst US Support Services (DrFirst US Strategic & Premier Phone Support, DrFirst US Live Messaging/Chat) and iPrescribe Support Services (iPrescribe Callback Support, iPrescribe Live Messaging/Chat).