DrFirst Notification - Scheduled System Failover - Production - Prescription Management (RxInform) - Thursday, March 5, 2026 7:00 PM ET - Thursday March 12, 2026 7:00 PM ET

Scheduled for Mar 12, 19:00 - 20:00 EDT

Scheduled

Upcoming Production System Failover

Failover: Mar 5, 2026

Failback: Mar 12, 2026

Purpose.

The purpose of this bulletin is to inform all hospital leaders and staff responsible for the support of RxInform about the upcoming scheduled system failover.

Background.

RxInform will perform a scheduled system failover in our Production environment on March 5, 2026 at 7:00 PM ET. Failback on March 12, 2026 at 7:00 PM ET

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222

East US Region : 3.132.12.212 and 3.142.160.182

Impact.

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

Next steps.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.

Posted Feb 15, 2026 - 10:23 EST

This scheduled maintenance affects: Prescription Engagement (RxInform).