Intermittent Performance Issues with Prescription Routing (Gadget)

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted Apr 27, 2026 - 17:27 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 27, 2026 - 16:44 EDT

Update

We are continuing to investigate this issue.

Posted Apr 27, 2026 - 16:16 EDT

Update

We are continuing to investigate this issue.

Posted Apr 27, 2026 - 15:32 EDT

Update

We are continuing to investigate this issue.

Posted Apr 27, 2026 - 15:13 EDT

Investigating

Some customers may experience intermittent performance issues with Prescription Routing (Gadget) at this time. Our engineers are aware and working to resolve this as soon as possible.

Posted Apr 27, 2026 - 14:48 EDT

This incident affected: Prescription Routing (Gadget).