Degraded Performance – US Live Messaging / Chat

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted May 08, 2026 - 14:32 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 08, 2026 - 05:20 EDT

Investigating

We are currently aware of an ongoing issue affecting DrFirst US Live Messaging and Chat functionality. The disruption is caused by an outage impacting an external third-party platform that supports these services. Our team is actively monitoring the situation. We appreciate your patience as we work to restore full service.

Posted May 07, 2026 - 21:55 EDT

This incident affected: DrFirst US Support Services (DrFirst US Live Messaging/Chat).