Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 )

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted Apr 16, 2026 - 23:18 EDT

Update

We are continuing to investigate this issue.

Posted Apr 16, 2026 - 22:11 EDT

Update

We are continuing to investigate this issue.

Posted Apr 16, 2026 - 21:47 EDT

Investigating

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Update) at this time. Our engineers are aware and working to resolve this as soon as possible.

Posted Apr 16, 2026 - 21:46 EDT

This incident affected: E-Prescribing Desktop (Rcopia) (E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia)).