DrFirst Notification - Scheduled System Failover - Production - RxInform - November 6, 2025, 7:00 PM ET

Scheduled for Nov 6, 19:00 - 20:00 EST

Update

We will be undergoing scheduled maintenance during this time.

Posted Oct 17, 2025 - 11:45 EDT

Scheduled

RxInform will perform a scheduled system failover in our Production environment on November 6th, 2025, at 7:00 PM ET. Failback on November 13th, 2025 at 7:00 PM ET.

RxInform NAT Gateway IP's (to be whitelisted by partners):

West US Region : 52.89.91.236 and 100.20.118.222
East US Region : 3.132.12.212 and 3.142.160.182

There will be up to 1 hour of disruption in service expected during the maintenance period. Please ensure you are using the above IP addresses in the future.

For any questions or concerns please submit a ticket for assistance here: https://help.drfirst.com/hc/en-us/requests/new

Epic customers: Please check your RxInform interface after maintenance is completed, if needed please restart your RxInform interface to process the messages again.

Posted Oct 15, 2025 - 14:58 EDT

This scheduled maintenance affects: Patient Engagement (RxInform).