iPrescribe Support Incident Notice

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted Nov 03, 2026 - 09:45 EST

Update

We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. Customers can still submit a ticket for assistance. We will share updates as more information becomes available.

Posted Nov 03, 2026 - 08:49 EST

Investigating

We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. We will share updates as more information becomes available.

Posted Nov 03, 2026 - 08:08 EST

This incident affected: iPrescribe Support Services (iPrescribe Live Messaging/Chat).