Subject: Service Impact - Eligibility and Medication History Transactions
We are currently experiencing technical issues affecting eligibility and medication history transactions due to database connectivity problems.
Issue Summary: During a unscheduled and urgent PostgreSQL database switchover, we encountered application-level errors that required us to roll back the changes. Unfortunately, we continue to experience errors following the rollback and application restarts.
Impact: Eligibility transactions may be delayed or unavailable Medication history requests may be impacted Service interruptions are ongoing while we work to resolve the issue Current Status: Our technical team is actively working to resolve the database connectivity issues and restore full service functionality.
Next Steps: We will provide updates as soon as we have more information on resolution timing. We apologize for any inconvenience this may cause
Posted Jun 29, 2025 - 22:46 EDT
This incident affected: E-Prescribing Desktop (Rcopia) (E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia), E-Prescribing Desktop Region 5 (Rcopia)) and E-Prescribing Mobile (iPrescribe), Medication History (MedHx).