Intermittent Performance Issues - EPCS IDP (Experian/ID.me)

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted Feb 23, 2026 - 22:15 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 23, 2026 - 19:48 EST

Update

We are continuing to investigate this issue.

Posted Feb 23, 2026 - 18:09 EST

Investigating

IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible

Posted Feb 23, 2026 - 17:05 EST

This incident affected: Third-Party Vendor Services (EPCS IDP (Experian/ID.me)).