Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted Sep 24, 2026 - 14:16 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2026 - 13:36 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 24, 2026 - 13:11 EDT

Investigating

Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) at this time. Our engineers are aware and working to resolve this as soon as possible.

Posted Sep 24, 2026 - 13:00 EDT

This incident affected: Electronic Prior Authorization (Myndshft) (Pharmacy - Pharmacy Prior Authorization).