Issue retrieving and responding to pharmacy messages with E-Prescribing Desktop (Rcopia)

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted Mar 27, 2026 - 10:56 EDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 27, 2026 - 10:54 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 27, 2026 - 10:50 EDT

Investigating

Some customers may experience issues retrieving and responding to pharmacy messages. Our engineers are aware and working to resolve this as soon as possible.

Posted Mar 27, 2026 - 10:47 EDT

This incident affected: E-Prescribing Desktop (Rcopia) (E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia), E-Prescribing Desktop Region 5 (Rcopia)).