Intermittent Performance Issues - Pharmacy Network - Prescribing

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted Nov 11, 2025 - 14:16 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 10, 2025 - 14:54 EST

Update

We are continuing to investigate this issue.

Posted Nov 10, 2025 - 12:05 EST

Investigating

Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.

Posted Nov 10, 2025 - 11:35 EST

This incident affected: Third-Party Vendor Services (Pharmacy Network - Prescribing).