We are continuing to monitor for any further issues.
Posted Feb 10, 2026 - 17:50 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 10, 2026 - 17:02 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Feb 10, 2026 - 16:41 EST
Update
We are continuing to investigate this issue.
Posted Feb 10, 2026 - 16:07 EST
Investigating
We have received reports of intermittent performance issues with the E-Prescribing Desktop (Rcopia) at this time due to an AWS DNS issue. Our engineers are aware and working to resolve this as soon as possible.
Posted Feb 10, 2026 - 15:57 EST
This incident affected: E-Prescribing Desktop (Rcopia) (E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia), E-Prescribing Desktop Region 5 (Rcopia)).