A fix has been implemented and we are monitoring the results.
Posted May 26, 2026 - 22:25 EDT
Update
The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
Posted May 26, 2026 - 21:52 EDT
Identified
The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
Posted May 26, 2026 - 21:42 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2026 - 21:05 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2026 - 20:41 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2026 - 20:21 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2026 - 20:20 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2026 - 20:19 EDT
Investigating
Some customers may experience login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Posted May 26, 2026 - 20:13 EDT
This incident affected: E-Prescribing Desktop (Rcopia) (E-Prescribing Desktop Region 1 (Rcopia), E-Prescribing Desktop Region 2 (Rcopia), E-Prescribing Desktop Region 3 (Rcopia), E-Prescribing Desktop Region 4 (Rcopia), E-Prescribing Desktop Region 5 (Rcopia)), Electronic Prescribing for Controlled Substances (EPCS), E-Prescribing Mobile (iPrescribe), Prescription Routing (Gadget), DrFirst Universal Login (IDaaS), and Total Benefits (Provider Solutions) (Eligibility - Pharmacy Benefits).