Identity Proofing (IDP) Issue

Incident Report for DrFirst

Resolved

This incident has been resolved.

Posted Jun 05, 2026 - 10:29 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 05, 2026 - 09:36 EDT

Update

We are continuing to investigate this issue.

Posted Jun 04, 2026 - 21:57 EDT

Investigating

We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.

Posted Jun 04, 2026 - 20:47 EDT

This incident affected: Third-Party Vendor Services (EPCS IDP (Experian/ID.me)).